Who is this service for?

Lodging companies that have a need for a comprehensive software solution with increased functionality designed to adapt to the unique requirements of the property.

About RDPWin

Resort Data Processing (RDP) has long been considered one of the pioneers of the property management software industry, and currently supports over 1000 installations worldwide. RDP specializes in providing a customized solution for each client. We cater to properties of all sizes, from small luxury vacation rental companies, to 1500 room resort properties. Our software solutions offer an endless feature set, that has evolved over 35 years from customer input and real world application.

Average rating 4.2/5

Total score
4.2
“Ease of use
4.1
User support
4.4
Features
4.1

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Resort Data Processing
http://www.resortdata.com
Set up in 1981
United States

Features

Accounting
Built-in Accounting
Catering Management
Commission Management
Contact Management
Contract/License Management
CRM
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Guest Check-in/Check-out
Guest Communications
Guest Experience Management
Housekeeping Management

Lead Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Location
Multi-Property
Online Booking
Online Reservations
Owner Management
Owner Statements
Payment Processing
Permit Management
Point of Sale (POS)
Property Management
Rental Management
Reservations Management
Sales Reports
Single Property
Site Maps
Site Reservation Management
Tour Management
Utility Billing
Vendor Management
Work Order Management

Alternatives RDPWin


J
Jennifer G.

«Very user friendly»

Usability

Support

Features

5

Overall rating

Benefits:

It's easy to correct a transaction after entering invoice data without having to delete and re-enter it on every occasion.

Drawbacks:

When selecting a house name for data entry, be careful how you scroll with the mouse, you can end up in the wrong house!

September 30, 2021
Feedback source: the Internet
T
Tiffany S.

«The support staff is very responsive. If we have a problem they always make sure I resolve it »

Usability

Support

Features

5

Overall rating

Benefits:

ease of use, support, menus are easy to navigate. The display is clear and I like the fonts. It loads quickly. I also like the feature that extracts data and then lets me create an excel spreadsheet.

Drawbacks:

hard to correct after guest checks out. The support staff is good but sometimes they go to quickly when explaining something.

In sum:

I understand front desk much better

September 24, 2021
Feedback source: the Internet
P
Pati B.

«RDP Has Been Great for our Resort Property Management!»

Usability

Support

Features

5

Overall rating

Benefits:

The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.

Drawbacks:

The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.

September 18, 2021
Feedback source: the Internet
V
Verified Reviewer

«It is okay, does what we need»

Usability

Support

Features

4

Overall rating

Benefits:

It has multi-functionality for guests, it has ease of use when checking guests in and out. The in-house stats screen and the availability screen are very helpful tools. The amount of reports that can be created for the individual properties is also a GREAT feature of this system. The emails for "Tip of The Day" are awesome!! I have learned so much through these helpful emails!!

Drawbacks:

Too many options , it has a lot of glitches. You cannot add a guest name . To add a guest you have to create a reservation, this can be time consuming. Company fields are group fields instead of being separate. When balancing inventory you have to pause the entire system and every department to accomplish this task which in a 211 room hotel is cumbersome.

In sum:

It is easy to learn and maintain

September 17, 2021
Feedback source: the Internet
F
Frank W.

«A lot of options»

Usability

Support

Features

4

Overall rating

Benefits:

I like that there are lots of options such as changing settings and ability to write customized reports.

Drawbacks:

There are still some things that need to be fixed or customized that make our work too challenging, such as group reservations, revenue reports by unit type, and an owners statement with signs seemingly reversed.

In sum:

I have used many software packages and now RDPWin and I have to put RDP somewhere in the middle as I found many things I like but also enjoyed other software that was more user-friendly and/or easier to customize reports.

September 15, 2021
Feedback source: the Internet
N
Nikki H.

«I have used RDP for a period of ten years. I have found it to be intuitive and fairly easy to learn.»

Usability

Support

Features

4

Overall rating

Benefits:

I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy. We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver. I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable. We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Drawbacks:

One complaint I hear consistently from our Sales Department is that re-bookings are not simple enough and that there is no ability to add reminders/calendars for tasks related to contracts. Also, our events coordinators complain about the difficulty related to event checklists and reminders. We believe that the sales/events related portion of the software needs a complete overhaul. We were given a name of an event software company who were considering an interface with RDP that would address all of our needs. It would be nice if RDP could integrate their Events program with their Reservation/IRM modules.

In sum:

I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy. We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver. I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable. We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

September 6, 2021
Feedback source: the Internet
D
Deanna S.

«Good software»

Usability

Support

Features

4

Overall rating

Benefits:

User friendly, most staff can figure it out quickly. Decent reporting and statistical data. Doesn't need much maintenance once it is set up. Company has great customer support, they get back to you pretty quickly and solve your issues quickly.

Drawbacks:

Programming can be complex, company is slower towards any new developments - they seem to be just maintaining what they have.

August 31, 2021
Feedback source: the Internet
V
Verified Reviewer

«RDPWin software review»

Usability

Support

Features

3

Overall rating

Benefits:

RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.

Drawbacks:

The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.

In sum:

The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.

August 24, 2021
Feedback source: the Internet
B
Bart C.

«We have been an RDP client for years and expect to be for many years.»

Usability

Support

Features

5

Overall rating

Benefits:

If you are in the business of managing vacation rental properties for third parties, this is the only system to even consider. We bought RDP several years ago and have watched the product evolve. We continually look at other programs to see what is out there, and nothing compares. It just keeps getting better and better. As we understand, the product can be adapted to both small mom-and-pop operations and to very large hotels. So anyone can take advantage of a quality product like RDP.

Drawbacks:

The only issue we even think about is integration with our accounting system. However, if you have a good accountant, this is not a problem. It's not a problem for us.

August 23, 2021
Feedback source: the Internet
B
Barney R.

«Great Software for the Price»

Usability

Support

Features

5

Overall rating

Benefits:

Wonderful Support. Responds right away in emergencies and within 24 hours for minor things.

Drawbacks:

With they had more and better interaction with other GDS software companies so we could expand out reach to other companies

August 20, 2021
Feedback source: the Internet