roomMaster

Benefits:

Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Drawbacks:

I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

Benefits:

Our company uses roomMaster at 27 properties. After a recent merger with another hotel company, there was discussion about possibly converting to another popular PMS system with a price tag 10X (or more) the price of roomMaster. A third party was asked to evaluate both systems and concluded that roomMaster was the better value. Many of our properties also use several add-on components including iQAnywhere, iQKeyLocks, iQPOS, CRM, and more. Their support is top-notch and always responsive with follow-up to ensure we are satisfied. Though their support hours aren't ideal for us with a 5-6 hour time difference, we have not found this to hinder our operations. For us, there is no other choice. roomMaster is the PMS system for us!

Drawbacks:

With the time difference between Hawaii and Florida, where they are located, we have to make support requests by 2pm, or wait to the following day (except in cases of emergency, which rarely happens). However, we haven't found this to be a problem.

Benefits:

Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need.

Drawbacks:

The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value).

Benefits:

Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company

Drawbacks:

no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud

In sum:

bad worse terrible some other words i cannot use **??##**

Benefits:

Very easy to uses clear easy to train new staff on. Great support team

Drawbacks:

Nothing , it is a great all round system

In sum:

Been using this system for over 6 years and it is great

Benefits:

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Drawbacks:

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Benefits:

Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

Drawbacks:

They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.

In sum:

I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Benefits:

The company is quite large in the number of hotels that they serve, but it is like dealing with a small company that is quite personal. The product is very easy to use and to teach to new employees.

Drawbacks:

I really do not have anything negative to say about this vendor. I have been quite pleased with the product overall. I suppose there are a few features that could be added or streamlined.

Benefits:

I previously worked for a competitor of InnQuest. I was an installer of PMS systems. I can say that the functionality of this software is at the top of the market. What sets them apart is the quality of the employees and the great service they supply! I have never had a request not worked on. If it was something beyond the scope of the software or that would not work the way we needed, they try to come up with a solution using the parameters of the software instead of just saying no!

Drawbacks:

There's not much I do not like! It took a bit of time to fully immerse myself in the SQL report writing for custom reports, but now, it is easy!

Benefits:

Very easy to access on any information you need to know with room Master system. Esp with guest charges, reservations, accounts etc

Drawbacks:

At times its slow in connection or responding to the request you need to know on getting information from guest profiles.

In sum:

Love it! It is easy to use, has all the features we need,not only manage our reservations, but to also manage the daily operations .