Compare Powerpay и PowWowHR

Benefits:

It is really easy to set up and use. The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise an... Read more

It is really easy to set up and use. The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise any issue, they give you a call. This is the level of customer service my company offers. I expect it of others, but rarely find it.

Drawbacks:

Downloading a journal file to Quickbooks should be included with all levels of service.

Summary:

It's easy to pay each period and to handle year-end.

Benefits:

We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is... Read more

We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is simple and easy every step of the way. Firstly, the set-up of the software is effortless, your team lead walks you through the process and any issues they get it fixed in a very timely manner. Next, the on boarding simple! A one page form with all the necessary info to fill out. Next the rapid entry form for easy entry of commissions, bonuses, hours, stat hours- is a time saver. Plus everything is easy linked to the time sheets and the employee profiles! I seriously cannot complain amount this product. I cannot forget to mention the after service and support- A1. Anytime you call with an issue or problem, there is a payroll specialist that knows what to do to fix it! No waiting, no emails back and forth, just 1 call and everything is resolved. In the event that you do need to have a case created- 24 to 48 hours later everything is fixed and resolved.

Drawbacks:

I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-pe... Read more

I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-people) version. But besides that I'm super happy with the product.

Summary:

Overall experience, is amazing. Like I mentioned my boss decided to try ADP and the comparison is absolutely night and day. From the implementation... Read more

Overall experience, is amazing. Like I mentioned my boss decided to try ADP and the comparison is absolutely night and day. From the implementation to the after service. After 6 months I couldn't deal with all the issues with ADP so we decided to go back to Ceridian because of the simplicity, the peace of mind and the support we had in the past.

Benefits:

ease of use and the customer support. every time we call customer support always very helpful.

Drawbacks:

each add on is additional cost - for some of the other modules.

Summary:

wonderful experience productivity improvement

Benefits:

I was provided almost no training by my employer on how to use the software, but I adapted easily because the system is fairly intuitive.

Drawbacks:

Reporting is VERY LIMITED. We run payroll bi-weekly, and need the ability to report on specific date ranges that do not necessarily align with our... Read more

Reporting is VERY LIMITED. We run payroll bi-weekly, and need the ability to report on specific date ranges that do not necessarily align with our pay cycles. Unable to make note of "effective date" for things such as pay increases. Customer support is very hit-and-miss.

Summary:

This was a good system when our company was smaller and less reporting was needed. Our growth has fuelled the need for more robust reporting, whic... Read more

This was a good system when our company was smaller and less reporting was needed. Our growth has fuelled the need for more robust reporting, which this system cannot accommodate as time entry by day is not supported. Customer support has been very frustrating at times; I have had support staff tell me that I need to be referred to the Projects Team and will be incurring extra charges for, for things that other support staff can do on demand at no extra cost. I have also had some support staff recommend "fixes" for payroll issues that did not take into consideration the impact that their solution would have on the Record of Employment. I don't have my PCP designation, but I am very mindful of what I'm doing and was able to understand the ripple effect of some of the support advice I was given and therefore request a different solution from the Ceridian support staff. I think this may be a problem for an inexperienced payroll administrator, as they might not fully understand some of the advice being given and question how it may impact other components of the payroll function.