eNETEmployer

Benefits:

Its easy to use and there is little that can go wrong

Drawbacks:

I like all of it, but if I had to pick something it would be hard to do.

In sum:

Makes payroll easy

Benefits:

Payroll takes very little time to do now.

Drawbacks:

I have had trouble getting the group benefits to change, but it's more of a me problem.

Benefits:

can use it anywhere, not tied to one computer in one place; not tied to an annual contract - pay per use; once used to the 'kinks', it is relatively easy to use.

Drawbacks:

cumbersome setup; unwieldy with everything in a long line, suggest a drop down box with entry fields; same for every category of employee setup; can't delete employee when there is no data involved; I have used one payroll system or another for over 20 years with little or no issues. This one is far from my favorite. It's just too cumbersome. I needed plenty of help in the setup.

In sum:

this program keeps overhead costs to a minimum; for a small number of seasonal employees, it is the perfect way to keep staff paid correctly, with T4s provided on time.

Benefits:

Great customer service. If I have any issues help is a phone call away

Drawbacks:

Way, way too complicated for my small business. The software is not user friendly at all and seems more like an interface for Canpay and not the client. It is very slow at responding to input and I'm always waiting for the software to catch up. This would be very difficult to teach to a new employee.

In sum:

Great customer service, terrible software.

Benefits:

I like that it provides a secure on line way for me to deal with payroll. I like the end result. I like that I do not have to try to know all there is about payroll rules and regulations. I like that I do not have to submit deductions, it is done on my behalf. I assume there are checks and balances for verifying that my reporting and payroll entries are consistent and anomalies would be brought to my attention. I assume if my payroll was audited your system would live up to the scrutiny.

Drawbacks:

I find that the program is not user friendly. The program is not intuitive to use. I have been using the latest format since it came out and I still do not enter the system feeling confident that I know what I am doing. I do not like the window for reports. I do not like how to pick the paydate and that it does not advance on its own to my next paydate. I do not like the layout and unless I hide alot of the columns it is impossible to see things at a glance. There is too much scrolling that needs to be done. There was one area that was not being done correctly on your end and I had to figure it out and inform your staff and I am not a payroll expert.

In sum:

The support people know their stuff. I have been pleased with support; however, I don't feel that I should need support as often as I do considering the amount of time I have used the program.

Benefits:

Easy to use, very quick, and good support.

Drawbacks:

I would say nothing. I like the software.

In sum:

Great experience

In sum:

We've used two other payroll companies and an inhouse software program before trying eNetPayroll. We decided to try Home Hardware's payroll program and we haven't looked back since. Easy to use, excellent customer service. If we have questions or problems, we phone Tina at Head office and she helps us out. If Tina is not available, I call the eNetPayroll company itself and they help me out. No more stress, our employees love having their paychecks deposited in their accounts. They also like knowing ahead of time what is going into their bank account because the paystubs are emailed to them. Can't say enough good about this company and this program.

Benefits:

Ease of use for producing ROE's and T4's

Drawbacks:

No real complaints or concerns at this time.

In sum:

Spent hours doing Roe's and having to balance T4's for 80+ employees, dreaded it every year. I like the personal support I get with any issues I am Having and they are dealt with very quickly with my support member, she is a gem always looking out for me

Benefits:

Easy to use. The software gets easier with every update. Take me about 10 minutes with 6 employees.

Drawbacks:

Lots of pressing the save button, that cannot be a bad thing.

In sum:

They have solved all of my payroll problems.

Benefits:

It is comprehensive and easy to use. It is user friendly and there is great support available.

Drawbacks:

Reporting cannot be exported with different parameters

In sum:

Payroll takes no time to process.