Workato

Drawbacks:

Please add unbounce.com and app.sendgrid.com/

In sum:

Great custumer support, the team has been great. Still a lot of apps missing but time will fix that. In terms of costumization, the sky is the limit .

Benefits:

It can integrate and connects almost with all my applications i work with at my office. And It just get things done

Drawbacks:

There is a lot i need to understand and learn before i can master it. Some documentations would really be helpful

Benefits:

There have even been several feature requests we have suggested and they have added them quickly.

Drawbacks:

It still requires some manual work when a syncing error happens and has to be resolved.

In sum:

We had a former provider that tried hard, but their service did not work. Workato just plain works. Allan was great to provide us with the Professional Services to help us get our initial syncing processes built and tweaked to perfection. There have even been several feature requests we have suggested and they have added them quickly. We use Workato to create new quickbooks customers as soon as they are a client in Salesforce, as well as creating in and updating invoices in salesforce as soon as they are created or updated in Quickbooks. This allows our entire company to edit and view in Salesforce and not have to have access to quickbooks.

Benefits:

Customer support could not be beat. A joy to work with. We actually enjoyed the process and the product performs as promised. All software should be as good as Workauto.

In sum:

We were looking for product that would get us up and running quickly with an integration between SalesForce and Quickbooks. Bryant and Maria stepped us through the set up process immediately and had us up and running within 24 hours of first contact but most importantly they taught us how to create recipes for integration so as our needs grow we can do the work ourselves - an extremely flexible tool. As an added bonus Bryant and Maria showed us how we could use Workauto to develop work flows between a ton of Apps other than SalesForce and Quickbooks - as a start up this will be invaluable as we grow. Fantastic value for the money.

Benefits:

Easy to use, very intuitive user interface, and so far 100% reliable with great exception reporting

Drawbacks:

None yet, we have been using for about a month now

In sum:

We use Workato to export invoices from 3 separate Xero accounting instances into a MySQL database hosted on AWS for connection to our cloud basd BI and reporting tool. Set up was a breeze and everything works perfectly, we could not be happier. I achieved in a couple of hours with Workato the same as what would have been a 3 to 6 month software development project a few years ago, before iPaaS services like Workato began to appear on the market

Benefits:

Very powerful program. I can see it being capable of a lot of things.

Drawbacks:

It took a little while to understand how to build recipes, but once you get it down it gets much easier. Also, when cloning a step, remember to replace all the cloned pills with the correct source. Not as many applications available, but if you need a specific request, they can create it for you.

In sum:

Since Itduzzit shut down, we have replaced over 65 recipes using Workato. The transition was very easy and came with a lot of customer support. Grace was especially helpful and very easy to contact when needed.

Benefits:

Workato has been very useful for us in integrating tools with Salesforce, with freedom for us to customize as much as we want. There's not much you can't do with this product. We had Bala and Amanda helping us with our plan and recipe, and they were both very helpful to us when it came to providing the correct resources for us to refer to. Overall, I would recommend using Workato if they have the solution to what you're looking for, because they'll provide the necessary help to get you where you need to be.

Drawbacks:

Recipes are a bit difficult to learn at first but you get used to it. Luckily, there is a good amount of documentation that your assigned success team could refer you to.

Benefits:

Wide range of integrations. More encompassing than alternative middleware. Recipes require some configuration and know how

Drawbacks:

Price. Very steep, as the license cost was more expensive than crm cost. Most likely out of the question for non profits

In sum:

Able to do more than alternatives, it you'll pay for it

Benefits:

Super robust. Workato was able to replace other less fully featured integrators when it became necessary as our business grew. Nearly anything is possible if you know what you're doing!

Drawbacks:

Steep learning curve to understand how the integrations work. Basic stuff is simple, but gets complicated quickly if you need super customized robust integrations.

Benefits:

-Intuitive development of recipes -Great support (the customer success team has been very helpful) -Easy to initiate help requests through the chat window

Drawbacks:

-Would be nice to have more API support built out for 3rd party applications (e.g., ability to create new directors in Onedrive) -Learning curve was initially steep, especially when trying to use HTTP Get/Post with 3rd party APIs -Lacks existing recipe examples that demonstrate the use cases I was trying to build out

In sum:

Powerful platform that enables integration with 3rd party services. I've used workato to parse large results too tedious to handle manually (e.g., 600+ records), as well as to interface with 3rd party services such as Onedrive.