Who is this service for?

E-commerce shops, E-commerce merchants

About byrd

Cloud-based logistics management solution that helps businesses handle inventory, track orders and streamline eCommerce operations.

Average rating 3/5

Total score
3
“Ease of use
4
User support
2
Features
3

Product details

Starting price:

1usd / per month
more about prices

Desktop & Mobile Platforms:

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

byrd technologies GmbH
http://getbyrd.com
Set up in 2016
Germany

Features

3PL Management
Alerts/Notifications
Barcoding/RFID
Cataloging/Categorization
Channel Management
CRM
Cross Docking
Customer Service Management
Data Security
Data Synchronization
Demand Forecasting
Dropshipping Services
eCommerce Management
EDI
Email Marketing

Fleet Management
Forecasting
Import/Export Management
Inventory Management
Inventory Optimization
Kitting
Manufacturing Inventory Management
Marketplace Integration
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Channel Marketing
Multi-Location
Multi-Store
Order Fulfillment
Order Management
Price Optimization
Product Identification
Product Information Management
Promotions Management
Purchasing & Receiving
Quality Management
Real Time Synchronization
Receiving/Putaway Management
Reorder Management
Reporting/Analytics
Retail Inventory Management
Returns Management
Reviews Management
Sales & Operations Planning
SEO Management
Shipment Tracking
Shipping Management
Shopping Cart
Social Commerce
Sourcing Management
Supplier Management
Templates
Transportation Management
Warehouse Management

Alternatives byrd


P
Paul B.

«Byrd is a "work in progress." We are disappointed.»

Usability

Support

Features

3

Overall rating

Benefits:

The portal itself is fairly intuitive. The pick & pack fees are reasonable (though I'm not convinced they've negotiated terrific rates with carriers).

Drawbacks:

We've had challenges EVERY step of the way. From setting up our portals, to how we are charged, to our relationship management. In fact, this last step has been the most frustrating. The communication has been spotty and not proactive. We have to ask multiple times for changes or for fixes to their software, and then we have to check to make sure they've done what they said they will. We've been blown away by how frustrating the onboarding was and how many mistakes were made.

In sum:

At the time we signed with Byrd, they seemed like an ideal local solution, as the inventory/shipping portal was intuitive and they had more history working in Europe than many other companies. What we failed to realize was that they had limited understanding of our business needs as a US-based e-commerce company with a single product expanding into EU and UK markets. They have a LOT of work left to do to climb the learning curve, and while everyone at the company is kind and nice, I have not seen the kind of enthusiastic energy, consistency and proactive problem-solving necessary to keep our business once our contract expires, let alone be the premier fulfillment partner in Europe. It's been surprising they've received so much venture capital; as a former institutional investor, there are red flags everywhere.

March 28, 2021
Feedback source: the Internet