All reviews of byrd

Read recent reviews and users’ true-life stories byrd. Due to the customer feedback, you will learn more about the benefits and drawbacks of the service, in terms of operability, usability, technical support and a lot more.

P
Paul B.

«Byrd is a "work in progress." We are disappointed.»

Usability

Support

Features

3

Overall rating

Benefits:

The portal itself is fairly intuitive. The pick & pack fees are reasonable (though I'm not convinced they've negotiated terrific rates with carriers).

Drawbacks:

We've had challenges EVERY step of the way. From setting up our portals, to how we are charged, to our relationship management. In fact, this last step has been the most frustrating. The communication has been spotty and not proactive. We have to ask multiple times for changes or for fixes to their software, and then we have to check to make sure they've done what they said they will. We've been blown away by how frustrating the onboarding was and how many mistakes were made.

In sum:

At the time we signed with Byrd, they seemed like an ideal local solution, as the inventory/shipping portal was intuitive and they had more history working in Europe than many other companies. What we failed to realize was that they had limited understanding of our business needs as a US-based e-commerce company with a single product expanding into EU and UK markets. They have a LOT of work left to do to climb the learning curve, and while everyone at the company is kind and nice, I have not seen the kind of enthusiastic energy, consistency and proactive problem-solving necessary to keep our business once our contract expires, let alone be the premier fulfillment partner in Europe. It's been surprising they've received so much venture capital; as a former institutional investor, there are red flags everywhere.

March 28, 2021
Feedback source: the Internet

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