OTRS is a fully-managed issue tracking solution that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today. Learn more about OTRS
Compare atSpoke и Cuzwork
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
Do less ticketing and deliver instant, convenient and personalized employee support. atSpoke gives IT, HR, and Business Operations one central solu... Read more |
Cuzwork is an online, collaborative and easy-to-use project management tool. The tool combined the best features of Excel and Gmail that you are fa... Read more |
| Rating | ||
| Issue Tracking software features |
Assignment Management
Issue Scheduling
|
Assignment Management
Issue Scheduling
|
| Knowledge Management software features |
Knowledge Base Management
|
Knowledge Base Management
|
| Accounting Practice Management software features |
Project Management
|
Project Management
|
| API Management software features |
Dashboard
|
Dashboard
|
| IT Management software features |
Issue Auditing
|
Issue Auditing
|
| Call Center software features |
Alerts / Escalation
|
Alerts / Escalation
|
| Advertising Agency software features |
Task Management
|
Task Management
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
|
Cloud-hosted / box software
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
Great missing piece for SME orgs looking to bring more structure to request management. Benefits: Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much ea... Read more Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center. The team all the sales and spin-up process is top notch and extremely responsive. Drawbacks: It's a fairly young product, so they're still polishing a few rough edges on the backend. I've not hit anything that even comes close to work-stopp... Read more Summary: Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need t... Read more Easy product that increases productivity! Benefits: I love spoke! It allows me as an employee to submit requests via slack for information across all the different departments at my company and I can... Read more I love spoke! It allows me as an employee to submit requests via slack for information across all the different departments at my company and I can follow up and check on the status of the requests. It's a simple way to get information at scale. Nothing gets lost since everything is documented in the system! Drawbacks: Nothing, spoke is so simple, easy and intuitive to use! Summary: Spoke x Glossier Benefits: The machine learning feature is still my favorite feature. Drawbacks: Currently that slack is the way to import users. Summary: |
Be ahead! |
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A Great Solution For Startups
Benefits:
What do I like about most about Spoke? It's simple and easy to use. I love it when platforms are intuitive - 'keep in simple' and they do! Learn... Read more
What do I like about most about Spoke? It's simple and easy to use. I love it when platforms are intuitive - 'keep in simple' and they do! Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.
Drawbacks:
I'd love to see more features! Spoke recently added forms for requests which is a good start.
Summary:
My startup needed a platform to better manage employee requests. Prior to Spoke requests came in the form of emails, text messages, verbal conversa... Read more
My startup needed a platform to better manage employee requests. Prior to Spoke requests came in the form of emails, text messages, verbal conversations, and even scribblings on post it notes. Not scalable. Spoke helped us centralize requests via its integration with Slack and is the right solution for a company our size.