OTRS is a fully-managed issue tracking solution that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today. Learn more about OTRS
Compare Cuzwork и MantisBT
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
Cuzwork is an online, collaborative and easy-to-use project management tool. The tool combined the best features of Excel and Gmail that you are fa... Read more |
Written in PHP, this free issue tracking software is written under GNU protocol. |
| Rating | ||
| Issue Tracking software features |
Assignment Management
Issue Scheduling
|
Assignment Management
Issue Scheduling
|
| Knowledge Management software features |
Knowledge Base Management
|
Knowledge Base Management
|
| Accounting Practice Management software features |
Project Management
|
Project Management
|
| API Management software features |
Dashboard
|
Dashboard
|
| IT Management software features |
Issue Auditing
|
Issue Auditing
|
| Call Center software features |
Alerts / Escalation
|
Alerts / Escalation
|
| Advertising Agency software features |
Task Management
|
Task Management
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
|
Cloud-hosted / box software
Application 
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
Be ahead! |
Great for tracking features, bugs and managing a distributed team. Benefits: Easy to customise system, could add workflow and structure to it suited to our specific use case and set up. Works well with easy customisation. Drawbacks: Notification and feature management through pipeline doesn't have the best visibility - at least not obviously out of the box. Summary: Have been using it consistently, does the job and is great price for a small team. 
Andrew B.
A customizable issue tracker, but requires advanced setup Benefits: The flexibility of the issue tracker is powerful. It can fit all logic business only with the core features, and it can be hooked to external appli... Read more The flexibility of the issue tracker is powerful. It can fit all logic business only with the core features, and it can be hooked to external applications that may exists in the company environment. Drawbacks: The installation and customization process can be very complex. If the company needs special workflows or external integrations, it may lead to wri... Read more Summary: This software was our very first option to manage our company's tasks. As our business grew, we needed to fit the program into our business logic. ... Read more A useful tool for multiple functions Benefits: The best thing about the tool is that it is very flexible and allows it to be used for several very different applications. Within our company it's... Read more The best thing about the tool is that it is very flexible and allows it to be used for several very different applications. Within our company it's used as a database for anomaly management, for non-conformity and quality issues management, for patent portfolio management, for accredited test laboratory management. Drawbacks: Nothing in particular, but a colleague of mine takes care of the "customization" of the tool according to our needs, but it is not entirely easy to... Read more Summary: I'm using this tool to manager our quality system of a testing laboratory . And in particular I use mantis to manage system anomalies, to manage te... Read more |
Alternative software
rating
5 (
1 reviews
)
Saved Filters - you can save any search as a filter. Apply a sort/filter and save for use later. Approval Workflow - we have optimized the workflow to ensure maximum productivity for you and your team. Issue Reporter - you can embed a little piece of code in your website to receive issue reports from your own users. Multi Actions - quickly manage multiple issues with our Multi Action bar. Saves you hours of work. Bonus - get a full suite of project management tools completely free. Learn more about Freedcamp Issue Tracker
Track Every Ticket. Cayzu Help Desk and Issue Tracking Software allows you to handle a variety of issues with a beautiful and easy to use interface, including: ¿ Tracking query progress, including email conversations ¿ Categorizing and assigning tickets ¿ Automating tasks and accessing reports ¿ Complete customization and much more We fit perfect for teams with 10-50 agents. Learn more about Cayzu
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done. Learn more about SeeClickFix
rating
4.4 (
16 reviews
)
Lightweight, smart, elegant and powerful app to manage your tasks/issues with GIT/SVN and Slack integration. - Real-time Collaboration - Crash Reporter - Release note - Activity report. - Integration with Github / Bitbucket / TFS / Subversion - Integration with Slack - API Learn more about uBugtrack
rating
4.3 (
10 reviews
)
Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities. Learn more about Alcea IssueTrack
Sifter is a simple bug and issue tracker for teams that want their non-technical team members to help with issue tracking. By focusing on ease-of-use, Sifter helps decrease friction and increase participation leading to more bugs found, logged, and fixed. Learn more about Sifter
rating
3 (
1 reviews
)
The Enablon Safety & Incident Management software enables large & complex organizations to ensure optimal workplace safety, minimal operational disruption and out-of-the-box regulatory compliance with our industry-leading Incident Management software application. Offering the most advanced capabilities, our software helps you comply, report, and predict and prevent incidents, providing a proactive platform to minimize risk. Learn more about Enablon Incident Management
Software Issue Manager is a WordPress plugin that provides: * 360 degree issue management * Built-in and custom reporting * Built-in system-wide and member level dashboards * Role based content access; project director, manager, team member, and client roles * Advanced resolution collaboration * Ability accept issues from emails with advanced spam control * Issue time tracking with reporting * Issue life-cycle notifications * Advanced issue taxonomy management with contextual coloring Learn more about Software Issue Manager
Futuramo Visual Tickets lets teams, collaborators and business partners effectively exchange ideas, opinions, and requests. With intuitive features to create, edit and share tickets, teams are free of long text explanation and can easily communicate and collaborate. Futuramo Visual Ticket features are made to simplify and shorten tickets exchange by using quick, visual messages. Learn more about Futuramo Visual Tickets
If you want to control bugs, MantisBT is the best solution.
Benefits:
Suitable software to track errors, inform the team through fault reports. It is important to highlight that MantisBT has a free license that allows... Read more
Suitable software to track errors, inform the team through fault reports. It is important to highlight that MantisBT has a free license that allows multiple options to carry the day to day of the software that is already in the test stage. For the user, it has a nice interface and the team can be notified of each stage of the test cycle.
Drawbacks:
Your options are limited when it comes to customizing and creating new reports and more accurate tracking of manual test cases. Does not allow dire... Read more
Your options are limited when it comes to customizing and creating new reports and more accurate tracking of manual test cases. Does not allow direct interaction between users.
Summary: