Compare PagerDuty и Perch Security

Benefits:

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. Y... Read more

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Drawbacks:

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact method... Read more

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Summary:

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a te... Read more

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Benefits:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used ... Read more

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Drawbacks:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. Pag... Read more

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Summary:

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely... Read more

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Benefits:

Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn't matter day or ... Read more

Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn't matter day or night time you will know everything what is going on, no matter where you're at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products.

Drawbacks:

It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It wo... Read more

It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition.

Summary:

Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use. Highly recommend.

Benefits:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging ... Read more

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Drawbacks:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional... Read more

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Summary:

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during ... Read more

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.