UserLock

Benefits:

Ease of use Ability to use SQL server for the backend Functionality Good Value for money

Drawbacks:

Good for small to medium size businesses, don't know how it would cope at Enterprise level.

In sum:

Happy with the overall end to end experience.

Benefits:

UserLock was easy to install and upgrade. Configuration was fairly simply for our small business Windows AD environment.

Drawbacks:

We found inconsistent issues with remotely-connected users (VPN) who were being blocked erroneously.

In sum:

The benefits of UserLock outweighed the issues for us. Good product.

Benefits:

Its easy to use and very stable. Install, configure and not much maintenance.

Drawbacks:

Nothing, its all nice. I have found nothing to not like.

Benefits:

The tool is very useful for increasing security, and has features that are very difficult to find in other solutions such as controlling Windows IIS sessions.

Drawbacks:

Maybe the setup documentation can be better and more accurate.

Benefits:

Really useful for adding additional security into a AD domain. Fills a few gaps in AD, which are really useful.

Drawbacks:

Reporting can be a bit slow. More logging would be good, of services like webmail access.

Benefits:

It does all the heavy lifting, collects the logs for all of the events that are used to track user activity. It provides multitude of security features that are easier to use than a dated AD interface.

Drawbacks:

Reporting is slow and poor. Data integrity was a slight issue at a time - Great software dont get me wrong but we were better off coding our own reports from the SQL database - the information is there, there just is not enough flexibility in reports. No web interface with reports - means sending emails and PDF files. In a modern world we thrive to reduce email traffic and give users/admins reports on demand. Again had to build own web interface for on demand reports.

In sum:

Great sales team, quick support. Everyone in user lock are quick to respond and help with any questions or issues you might have. I do believe its a fantastic product and has massive amount of room to grow.

Benefits:

The ability to see "live" failed logon's or incorrect passwords. The ability to centrally manage controlled logoff enforcement across the company The ability to determine which devices users could log into, along with how many simultaneous logons.

Drawbacks:

Different departments in our company have different requirements for logoff enforcement. Unable to set that by department or group - only global setting.

In sum:

Very friendly and professional sales and support staff.

Benefits:

UserLock provides an easy way to prevent multiple log-ins. It is straight-forward to use and cost-effective.

Drawbacks:

User interface can sometimes be unintuitive.

In sum:

Prevent users logging in more than once, as well as enforcing time of day restrictions.

Benefits:

Easy to install and configure Auto roll out of agents is a great feature (Make sure to have all the settings correct on the systems) Level of detail recorded is fantastic User interface is simple and easy to use. Great customer support.

Drawbacks:

Report exporting to email limited to PDF, excel would be nice. Lack of web portal interface to run reports from. Limited ability to customise reports in default settings.

In sum:

Userlock fulfilled a specific need within our company. It is been used instead of a time management system. We have integrated with an SQL database and run daily, weekly and monthly reports to track staff hours from first login to last logout as we have a flexible working hours. It also allows us track remote users, one the agent is installed on their devices it caches the Userlock events and syncs them up with next on the network. We used SQL as the database because Userlock allows you the functionality to customise SQL queries. This gives is the ability to extract exactly what we need. There support from the team at Userlock is fantastic. I had a few queries around functionality and setup when in the initial trail period. The team were able to resolve all those in a prompt and efficient manner.

Benefits:

It is tied to active directory and controls effectively, who can logon where and when and the number of logins that can be restricted.

Drawbacks:

There is not much of a feature that I like least, however, sometimes when we would like to log off a user from a machine for them to access another, that process fails. So we would then have to reset the login for that to be cleared.

In sum:

Restricting the logon for users to a single machine and access to critical software. This is important to our business since a user can do a transaction twice on several systems and this can cause a major problem in our banking application.