ManageEngine Desktop Central

Benefits:

Clean interface. Easy to find most information. Some nice tools included, would like to see more tools like remote registry viewer.

Drawbacks:

Help file is a bit limited. Online KBs and forums are average to OK. Support for non-critical items is responsive enough. Worried that "live" support for emergency items (i.e. DC is not starting, database problem, problem during upgrade, etc.) is not easily available via phone (I have not had to contact support about a critical issue to date).

In sum:

Better control of our desktop/endpoint environment for support, patches, and configuration pushes... all at a fair price.

Benefits:

Control of overall environment, from patch management to deploy OS, this is a good service I can see all the computer on my network and security them installing the patches and also see what user name is using the pc

Drawbacks:

not much friendly to use, I can see many options around if you find a better way to make this friendly and easy to use this product is going to be the best

In sum:

Update and Secure PC, and make my life easier troubleshooting the computers

Benefits:

Ease of use, available feature to monitor status of specific computer desktop, server and laptop. As part of my job, to ensure 100% software patches are applied and monitored this application is very important to me or must have.

Drawbacks:

Poor support, raised a simple recurring issue (which suddenly occured) but no sulotion even remotely checked and provided the logs but still no clear guidance on how to correct. We have software patches for some reason cannot be distributed to computer desktops. We can manully download from the server and iinstall manually with no issue.

In sum:

It automates a lot of things that takes time to manually do it. In simple words, it saved enormous time, energy, money and definitely increase productivity.

Benefits:

ManageEngine was easy to install and update. It's easy to use, feature rich and has a good support as well as an online community and knowledge base. Patching info is current and addresses specific exploits and patches. Program contains tutorial links for training of specific features from within application as well as links to request support, chat with a rep and feature requests.

Drawbacks:

Support staff is polite and knowledgeable but can be a little slow to respond during ongoing correspondences

Benefits:

Ease of use. Super OS and patch deployment, the overviews and the reports. Quick help on each page. Deploy of software. Mobile device management.

Drawbacks:

The error messaging, most of the times to general. Quick help not always sufficient. The help websites, not clear enough to find your way.

In sum:

The best tool so far in my career, modular, great support.

Benefits:

ready-made templates provide convenience easy to understand interface software installations are pretty fast ready reports handy remote restart or remote connection features are fine

Drawbacks:

dashboard cannot be changed screen transitions are slow filters are not useful

Benefits:

- stable - ease of use - value for Money is excellent!!! - covers (almost) all our endpoint management Needs - steady improvement in functionality

Drawbacks:

Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

In sum:

Huge time savings in supporting our end users!

Benefits:

- Ease of use - Remote support capabilities - Asset management functionality - Integration with Service Desk Plus - Overall information available - Automated patch deployment and management

Drawbacks:

A lot to take in at first. It's very feature rich which can be somewhat intimidating at first. It almost seems like some of the functionality could be simplified somewhat.

In sum:

You really only are as good as the tools you have available. This is one of the best tools to manage hardware, software, and end users as well as troubleshooting systems. It makes my job much easier than other tools I have used in the past!

Benefits:

There are several things I loved about Desktop Central like the ability to automate the patching of OS, automatic scanning and installation of latest service packs for OS, imaging of OS to protect my devices from security vulnerabilities. It also allows me to install and uninstall necessary softwares remotely with many of its useful features and built-in templates. A few more useful features are also there including Power management to switch the devices On or Off remotely and to get reports of device's Up-time( to know from how many hours they are turned On). One of the best things about Desktop Central is that they provide me the ability to control all of my devices even from my Mobile Phone, there mobile application is well optimized and works perfectly fine. I can also set my computers and other devices to be used by specific Users and for specific roles by granting them limited access to the device's features and functions. My workflow increases when I can easily transfer files, shoot and record photos and videos from all of my devices using a Single device because of Remote sharing feature of Desktop Central. They provide a One month free trial with all of their features, so that one can easily understand and get used to with their application.

Drawbacks:

The only thing I would like to say to Manageengine is that they should fix the pricing for Desktop Central, a small organization or a small firm can't easily afford this much expensive solution for them. Though, I think Desktop Central already offers to get a price Quote to their customers according to their need.

In sum:

Being a Game Developer and Digital Media Producer, I always need a solution to perfectly control and manage all of my desktop and mobile devices and Desktop Central is what I really found as an intuitive and innovative solution to do it. I can easily operate my devices, monitor their usage, install system updates, manage installation of softwares, share files within the systems etc very easily from a single device just because of Desktop Central which is far better when compared to its competitors. Desktop Central allows me to run its application even on my 32-bit system. It also has a mobile application which works smoothly.

Benefits:

What I like most about ManageEngine Desktop Central is that it scans all our Windows computers on our network, and checks and reports on which computers require Windows Updates.

Drawbacks:

Sometimes the Windows Server component of ManageEngine Desktop Central does not start up on boot, and has to be started manually. It means after a reboot of the server, sometimes we do not notice the ManageEngine Desktop Central server hasn't started up and we do not receive reports for a few days.

In sum:

We have been using ManageEngine Desktop Central for a few years, and are still on the free tier that allows up to 25 computers to be managed. The primary purpose we had for installing it was to make sure all our computers have the latest Windows Updates installed. This is important to keep all our computers secure. It has been working well and I would recommend anyone with an office to use this software.