Exotel

Benefits:

Custom integrations Flexibility from their support team

Drawbacks:

The user experience is very bad. There is no option to duplicate flows, which is essentially the most time-consuming part. Another user aspect would be the ability to reorder applets in flows instead of having to rebuild the entire thing again if an applet needs to be deleted or replaced. The reports can be more customizable as well, giving the admin more control over the data and the views. Sometimes the integrations are buggy, which can be improved.

Benefits:

Exotel is a good tool to have vritual landline numbers and forward the calls to mobiles. Also, calls can be forwarded easily and SMS is available too.

Drawbacks:

The Exotel app is very crude and needs a serious re-design.

In sum:

The calls were taken care of.

Benefits:

everything, call price, accessibility, no call lag

Drawbacks:

nothing did I dislike. Everything is good

In sum:

It was awesome

Benefits:

This software is easy to use. Easy to make call flows, providing good features like call recording, missing calls, dialog box for showing current call etc...

Drawbacks:

Sometimes I felt, you people missed small features like editing and copying of any flow. I do not like your ringtone.

In sum:

Good

Benefits:

I really like the way it works. It is useful and has helped my business a lot.

Drawbacks:

The setting up and administering part can be difficult.

In sum:

Excellent

Benefits:

I like the customer support that you guys provide a lot

Drawbacks:

This product is good but the call has disturbances sometimes

In sum:

overall experience is good!

Benefits:

Functions. like Miscall messages & IVR, call report automation

Drawbacks:

User-friendly, But only one thing is, the server running time is too late, creating one number it will take minimum 20 - 30 minutes (complete process)

In sum:

Easy to reach customers ( using promotional miss call number).

Benefits:

Everything is super service wise quality wise everything is good

Drawbacks:

There are couple of number are using for all the companies so user are saving that number on the name of one company and users are getting some type of doubt on this

In sum:

Overall experience is super

Benefits:

Efficient APIs, Ease of Use, Great customer support team

Drawbacks:

Downtime happens very often. Although we are informed about the same, however services go down at that time.

Benefits:

Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.

Drawbacks:

Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.

In sum:

Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.