Average rating 
Uniquely flexible call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media cha... read more
Who is this service for?
Enterprises to small businesses in India & SEA looking to solve key communication goals - channel management, remote deployment, data insights, tech stack integration, service uptime and security.
About Exotel
Exotel is Asia's leading customer engagement platform, transforming the CX efforts of 4500+ businesses. Enterprises like Flipkart, Ola, Gojek & more use Exotel to handle peak periods of customer-agent engagement, thanks to its reliability. Exotel's remote-ready solution for cloud telephony, SMS or VoIP can be deployed in 30 minutes to support distributed sales & support teams. Use its customised industry solutions & patented products to transform 2FA, whisper or barge into calls and more.
Product details
Starting price: |
15usd / per month more about prices |
Free trial: |
Yes, get demo |
Desktop & Mobile Platforms: |
Cloud, SaaS, Internet |
Training: |
Documentation Online |
Support: |
Working hours Online |
Software Developer
| Exotel Techcom |
| https://exotel.in |
| Set up in 2011 |
| India |
Features
Agent Interface
Alerts / Escalation
Auto-Dialer
Automated Routing
Blended Call Center
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Campaign Management
Chatbot
Collaboration Tools
Computer Telephony Integration
Contact Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Multiple Scripts
Outbound Call Center
Phone Key Input
Predictive Dialer
Progressive Dialer
Quality Management
Queue Management
Real-Time Chat
Reporting/Analytics
Survey/Poll Management
Telemarketing Management
Text to Speech
Voice Customization
Voice Mail
VoIP
Workforce Management
Other categories uses in
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Exotel Reviews
50 opinions 4.3/5
«Lacks finesse but covers up in consistency»
Usability
Support
Features
Overall rating
Benefits:
Custom integrations Flexibility from their support team
Drawbacks:
The user experience is very bad. There is no option to duplicate flows, which is essentially the most time-consuming part. Another user aspect would be the ability to reorder applets in flows instead of having to rebuild the entire thing again if an applet needs to be deleted or replaced. The reports can be more customizable as well, giving the admin more control over the data and the views. Sometimes the integrations are buggy, which can be improved.
«A good Call forwarding tool»
Usability
Support
Features
Overall rating
Benefits:
Exotel is a good tool to have vritual landline numbers and forward the calls to mobiles. Also, calls can be forwarded easily and SMS is available too.
Drawbacks:
The Exotel app is very crude and needs a serious re-design.
In sum:
The calls were taken care of.
«Awesome»
Usability
Support
Features
Overall rating
Benefits:
everything, call price, accessibility, no call lag
Drawbacks:
nothing did I dislike. Everything is good
In sum:
It was awesome
«Exotel Features and Quality»
Usability
Support
Features
Overall rating
Benefits:
This software is easy to use. Easy to make call flows, providing good features like call recording, missing calls, dialog box for showing current call etc...
Drawbacks:
Sometimes I felt, you people missed small features like editing and copying of any flow. I do not like your ringtone.
In sum:
Good
«Versatile and easy to use application»
Usability
Support
Features
Overall rating
Benefits:
I really like the way it works. It is useful and has helped my business a lot.
Drawbacks:
The setting up and administering part can be difficult.
In sum:
Excellent
«Customer support is the best»
Usability
Support
Features
Overall rating
Benefits:
I like the customer support that you guys provide a lot
Drawbacks:
This product is good but the call has disturbances sometimes
In sum:
overall experience is good!
«Over all Good Experience »
Usability
Support
Features
Overall rating
Benefits:
Functions. like Miscall messages & IVR, call report automation
Drawbacks:
User-friendly, But only one thing is, the server running time is too late, creating one number it will take minimum 20 - 30 minutes (complete process)
In sum:
Easy to reach customers ( using promotional miss call number).
«Extra Ordinary Service and Innovative thought»
Usability
Support
Features
Overall rating
Benefits:
Everything is super service wise quality wise everything is good
Drawbacks:
There are couple of number are using for all the companies so user are saving that number on the name of one company and users are getting some type of doubt on this
In sum:
Overall experience is super
«Nice Product»
Usability
Support
Features
Overall rating
Benefits:
Efficient APIs, Ease of Use, Great customer support team
Drawbacks:
Downtime happens very often. Although we are informed about the same, however services go down at that time.
«Product with great options»
Usability
Support
Features
Overall rating
Benefits:
Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.
Drawbacks:
Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.
In sum:
Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.