Compare ASCENT и Expert Sierra

Benefits:

Drawbacks:

Summary:

The solution features available in this product by doeLEGAL allow clients to work effectively within their process to increase efficiency, reduce e... Read more

The solution features available in this product by doeLEGAL allow clients to work effectively within their process to increase efficiency, reduce errors, take advantage of early payment discounts, incorporate AFAs, and slice and dice their data to make informed decisions. Using it to input bills is a very efficient process as well. If there are errors, vendors see it right away to fix them and resubmit. Having a real-time feed of all matter data gives everyone involved unparalleled insight right at their fingertips. doeLEGAL's client support is top notch. They make us feel as though every client is their most important customers.

Benefits:

I like that we can keep all our legal matters in one place and that it is easier to keep track of our matters.

Drawbacks:

This software is not very user friendly in the sense that there is no flexibility to create reports on the fly and there are limits to the use outs... Read more

This software is not very user friendly in the sense that there is no flexibility to create reports on the fly and there are limits to the use outside litigation.

Summary:

Doe is helping us build a library of matters we are working on.

Benefits:

My favorite part of the system is its customization and ability to do just about anything. Aderant's focus on improving the software makes for a gr... Read more

My favorite part of the system is its customization and ability to do just about anything. Aderant's focus on improving the software makes for a great user experience with feedback becoming new features and support has been very helpful.

Drawbacks:

The system is not intuitive when you are first starting the program. The amount of customization options makes the first few months overwhelming an... Read more

The system is not intuitive when you are first starting the program. The amount of customization options makes the first few months overwhelming and challenging.

Summary:

Our firm struggled for the first couple months in the new system. After getting through the learning curve and understanding the basics of the syst... Read more

Our firm struggled for the first couple months in the new system. After getting through the learning curve and understanding the basics of the system we were able to set up and make a customized experience that suited our needs better than any other system we previously used or looked at. After one year of using the system we are continuing to perfect it to our needs, but Expert Sierra is able to do everything we wanted and so much more.

Benefits:

The software is relatively easy to use and intuitive and best of all new. :) The team support was awesome. The people that we worked with seeme... Read more

The software is relatively easy to use and intuitive and best of all new. :) The team support was awesome. The people that we worked with seemed very pleasant and knowledgeable.

Drawbacks:

It doesn't like dual screens. Sometimes it has little quirks that you discover, that maybe should have been plain in the beginning. Clearing the ... Read more

It doesn't like dual screens. Sometimes it has little quirks that you discover, that maybe should have been plain in the beginning. Clearing the cache files, what postings are final and how they post, iManage integration, check printing. The reports, there are more options in the system that I can see and we don't seem to have access to those. Some of the training is not exactly what we use or what we have access too. Not consistent with every user (i.e. I see things on my screen a certain way and the user that sits beside me is different).

Summary:

We are solving a very outdated accounting software issue. It has been a little bit of a learning curve, but overall, wonderful experience. I thin... Read more

We are solving a very outdated accounting software issue. It has been a little bit of a learning curve, but overall, wonderful experience. I think training could be better suited if someone was actually here during the day to day things. Maybe offer training in your package after all the kinks are fixed in the initial push. In other words, after we have had a chance to use it for a while. In the beginning when you are training on a new system, and you are implementing changes, you don't know if it's working or not working because you are doing something wrong, or if it is just a system issue. After you work all that out and you get into your own paces of doing your job, at that point you should have in depth training. Because that is when the questions really arise.

Benefits:

It has a good timekeeping feature. That's it. It has a lot of customization that is useless because the basics are awful.

Drawbacks:

It is web-based, so everything goes trough a browser, meaning nothing can be printed or emailed without opening or saving a local copy. Interface ... Read more

It is web-based, so everything goes trough a browser, meaning nothing can be printed or emailed without opening or saving a local copy. Interface was clearly designed just to look good on a tablet by people who have no intention of ever using it. Office add-ins have continuous problems, answer is always to just "delete all of your cookies" meaning you lose all website logins every time their software locks-up, which is often.

Summary:

Customer service is non-existent. Training was useless, as something didn't work is just about every training session. Everything is always the u... Read more

Customer service is non-existent. Training was useless, as something didn't work is just about every training session. Everything is always the users fault, and eventually they just stop responding to IT staff.

Benefits:

Our office implemented ExpertSierra to satisfy our new timekeeping and billing requirements. So far, the software has lived up to our expectations... Read more

Our office implemented ExpertSierra to satisfy our new timekeeping and billing requirements. So far, the software has lived up to our expectations. OTGTime is probably my favorite aspect of Expert Sierra. It is very intuitive and user-friendly, making timekeeping virtually painless (which I didn't think possible). Using the back office applications required slightly more homework, but I still found it to be tremendously useful once I became familiar with it. The support team has been extremely responsive and attentive.

Drawbacks:

My office's needs were somewhat unorthodox, so, understandably, many aspects of the system were extraneous. Ordinarily, that wouldn't be a problem... Read more

My office's needs were somewhat unorthodox, so, understandably, many aspects of the system were extraneous. Ordinarily, that wouldn't be a problem, but it complicates certain tasks, such as inquiries. Because we do not use the Accounts Receivable function, we do not track invoices/time entries by financial period. Some inquiries only allow you to filter by "Period." Consequently, I could not filter certain inquiry results. The back office can also be very laggy at times, but it's never been too much of a hindrance.

Summary: