Compare ASCENT и FilePro

Benefits:

Drawbacks:

Summary:

The solution features available in this product by doeLEGAL allow clients to work effectively within their process to increase efficiency, reduce e... Read more

The solution features available in this product by doeLEGAL allow clients to work effectively within their process to increase efficiency, reduce errors, take advantage of early payment discounts, incorporate AFAs, and slice and dice their data to make informed decisions. Using it to input bills is a very efficient process as well. If there are errors, vendors see it right away to fix them and resubmit. Having a real-time feed of all matter data gives everyone involved unparalleled insight right at their fingertips. doeLEGAL's client support is top notch. They make us feel as though every client is their most important customers.

Benefits:

I like that we can keep all our legal matters in one place and that it is easier to keep track of our matters.

Drawbacks:

This software is not very user friendly in the sense that there is no flexibility to create reports on the fly and there are limits to the use outs... Read more

This software is not very user friendly in the sense that there is no flexibility to create reports on the fly and there are limits to the use outside litigation.

Summary:

Doe is helping us build a library of matters we are working on.

Benefits:

Our employees, volunteers and secondees have found FilePro very intuitive to use. With FilePro, we can keep all the information about a matter, i... Read more

Our employees, volunteers and secondees have found FilePro very intuitive to use. With FilePro, we can keep all the information about a matter, including correspondence, file notes, relevant documents, contact information, limitation dates and file review reminders in the one, easily accessible place. At a glance, we can see what the matter is about, where it is at and what needs to be done. Staff and volunteers can also easily access the special templates we have developed as they are automatically attached to new files according to matter type.

Drawbacks:

We are always very busy and we had to allocate some of our limited staffing resources to prepare for implementation. This investment more than paid... Read more

We are always very busy and we had to allocate some of our limited staffing resources to prepare for implementation. This investment more than paid off. The customer service team at FilePro helped make the transfer from our 4 previous databases to the new system as easy and painless as possible. They responded to our queries quickly and helped us to apply the FilePro system to meet the special needs of our service. This included developing a tailored reporting template for us.

Summary:

As a charity with limited resources, part time staff and many volunteers, we have to work as efficiently as possible. We adopted FilePro software f... Read more

As a charity with limited resources, part time staff and many volunteers, we have to work as efficiently as possible. We adopted FilePro software for our casework on 1 July 2018 and have already found it has already greatly improved our efficiency in terms of file management.This means that we can assess pro bono applications and provide assistance to people as quickly and efficiently as possible. It is not only an invaluable tool for us, but helps us provide invaluable outcomes to vulnerable people. Thank you FilePro for donating your software and support to Law Access!

Benefits:

The cost or lack of cost!! The Filepro fee is added to each matter as a disbursement and therefore it is not a cost to us. This combined with a su... Read more

The cost or lack of cost!! The Filepro fee is added to each matter as a disbursement and therefore it is not a cost to us. This combined with a super friendly, accessible and helpful help desk make it a dream.

Drawbacks:

No practice management software is perfect, so sometimes there are features we wish filepro would have. However we find that the developers are alw... Read more

No practice management software is perfect, so sometimes there are features we wish filepro would have. However we find that the developers are always improving the software, therefore if there are ever any issues or improvements we would like we add to the wish list and generally they are part of the next release!!

Summary:

Ability to have everything in the one software, Customer Database, Document Creation, Invoicing, General Ledger and matter management all in one !

Benefits:

How can anything be positive when a provider terminates a contract within a year - when I haven't breached it? They don't suggest that I did. They'... Read more

How can anything be positive when a provider terminates a contract within a year - when I haven't breached it? They don't suggest that I did. They're simply not happy that I'm not happy so they say that concludes the contract and they are refusing to deal with us. No refund. No apology. Not even a phone call to discuss. Letter denies liability and says no further correspondence will be entered into. Next email is blocked. This is a TINY company with a suite in a building in WA. Don't fall for the fake testimonials or sales hype.

Drawbacks:

Well first, it's been cancelled!! After I paid for it. Secondly, customer support is a tiny team in a different time zone. Software is not cloud ba... Read more

Well first, it's been cancelled!! After I paid for it. Secondly, customer support is a tiny team in a different time zone. Software is not cloud based and has zero mobile functionality. Sales guy misrepresents features of the product. No integration with the bank feed of any bank. We actually switched to Macquarie because sales guy told us we could then have a 'direct synch' with Macquarie bank feed. That was a lie. So many misrepresentations. Great intentions. Friendly people. Until you're out of love with them and then they cut you off.

Summary:

They've virtually destroyed my business. All staff had to be made redundant. I brought in a top notch staff member specifically to implement FilePr... Read more

They've virtually destroyed my business. All staff had to be made redundant. I brought in a top notch staff member specifically to implement FilePro and set up templates. Money flushed down the drain. My only joy is that I will now have time to speak far and wide at legal practice management conferences and lawtech conferences to destroy this business. An angry litigation lawyer with time on her hands is a dangerous thing, FilePro.

Benefits:

Filepro delivers a cost effective program that is so easy to use. After using other legal software over the years, this would have to be the only o... Read more

Filepro delivers a cost effective program that is so easy to use. After using other legal software over the years, this would have to be the only one that we would highly recommend. Great value for money, easy to use, fantastic financial reporting and the friendly support team are just a local phone call away. Every update makes Filepro even better than the last one.

Drawbacks:

Not much to dislike about this programme - although it would be great to have a payroll system.

Summary: