Compare ASCENT и MyCase

Benefits:

Drawbacks:

Summary:

The solution features available in this product by doeLEGAL allow clients to work effectively within their process to increase efficiency, reduce e... Read more

The solution features available in this product by doeLEGAL allow clients to work effectively within their process to increase efficiency, reduce errors, take advantage of early payment discounts, incorporate AFAs, and slice and dice their data to make informed decisions. Using it to input bills is a very efficient process as well. If there are errors, vendors see it right away to fix them and resubmit. Having a real-time feed of all matter data gives everyone involved unparalleled insight right at their fingertips. doeLEGAL's client support is top notch. They make us feel as though every client is their most important customers.

Benefits:

I like that we can keep all our legal matters in one place and that it is easier to keep track of our matters.

Drawbacks:

This software is not very user friendly in the sense that there is no flexibility to create reports on the fly and there are limits to the use outs... Read more

This software is not very user friendly in the sense that there is no flexibility to create reports on the fly and there are limits to the use outside litigation.

Summary:

Doe is helping us build a library of matters we are working on.

Benefits:

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best f... Read more

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Drawbacks:

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent ... Read more

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.

Summary:

I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support ... Read more

I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Benefits:

Ease of use. Receptiveness to adding services and options. The ability to track leads. Dropbox integration. Billing is institutive.

Drawbacks:

Would like top see the options in the mobile app catchup with the online capabilities, especially accepting payments.

Summary:

MyCase has provided the opportunity for my firm to coordinate activity between staff, set and track critical date, as well as maintain an overall a... Read more

MyCase has provided the opportunity for my firm to coordinate activity between staff, set and track critical date, as well as maintain an overall awareness of the business from a financial standpoint.

Benefits:

The software does the billing and case management ok. The price point is very good for this product. The customer support is one of the best I have... Read more

The software does the billing and case management ok. The price point is very good for this product. The customer support is one of the best I have experienced. They are constantly making improvements to the software. Calendaring software works well. The payment of invoices is seamless. This works perfectly.

Drawbacks:

The software lacks a few features. For example, you have to manually bill each and every client. Also, if you have over 100 clients, then I am not ... Read more

The software lacks a few features. For example, you have to manually bill each and every client. Also, if you have over 100 clients, then I am not sure how you keep track of invoicing them. Here are a few basic items that I think are important but are lacking: You can not set a minimum balance for a client that automatically goes on the bill. You cannot apply payments to one particular case. It gets applied to the client, not the case. Money is paid or requested by client. So, a client with multiple cases, is an issue. Drafting of documents is horrible. It controls fonts and layouts and is just bad. I use it to merge and then use Word to fix it up.

Summary:

It is a great software for the price. However, when it comes to software, it should either be right or it is wrong. This is not like a hamburger wh... Read more

It is a great software for the price. However, when it comes to software, it should either be right or it is wrong. This is not like a hamburger where a McDonald's hamburger is great for the price. For law, you need a steak burger.

Benefits:

It was easier to implement and I like that you are able to send suggestions for improvement.

Drawbacks:

I like the "indicators" when there are new messages and such. They need to have one for emails.

Summary:

Transferring from Smokeball to MyCase was an easy transition. The support team is wonderful and timely.