Compare Albacross и VisitorTrack

Benefits:

VisitorTrack IP lookup is much more accurate than Marketo RTP. Eloqua is deprecating website visitor alerts. I love the direct integration with Sal... Read more

VisitorTrack IP lookup is much more accurate than Marketo RTP. Eloqua is deprecating website visitor alerts. I love the direct integration with Salesforce. Simply push records to Contacts or Leads. No import/export. Contact information is ZoomInfo. You have complete reporting and alert flexibility using advanced filter criteria. Support always responds within an hour and always able to answer the question satisfactorily. Overall, it's an incredible value for the money.

Drawbacks:

Summary:

Immediate alerts and daily reports of target visitors to our website. Easily add new contacts/leads to Salesforce without import/export. Great valu... Read more

Immediate alerts and daily reports of target visitors to our website. Easily add new contacts/leads to Salesforce without import/export. Great value for the money. Excellent support.

Benefits:

There are a few things I like best about this software and company. First. Price. For the price-point, this is hands down the best website visitor ... Read more

There are a few things I like best about this software and company. First. Price. For the price-point, this is hands down the best website visitor tracking software on the market that I found in over a month of research and trials. Next, Customer Service. Let me say, five stars for customer support doesn't cut it. 10 stars might. It It is intimidating to use powerful products whose features are complicated and hard to use. Not only did one of the customer rep host a full orientation session for our whole team, he and his team are readily available whenever I need them and respond within seconds if I chat or minutes if I email. And he always wants suggestions for improving the UI, though I will say most 'suggestions' I make are things they already have and I couldn't find until he showed me. Their UI: Somehow their designers have created very functional software with lots of sorting and filtering capabilities that is easy to use and intuitive. As a designer, I know how challenging that is and I particularly respect how they have worked around the way their data comes to them and translated into a usable, filterable and intuitive UI. Individual Contacts (Full Access Records, or FARs), i.e. Individual Contacts within a company: With the package we got, we are allowed 100 contacts per month (they do not carry over). We can purchase more at a reasonable rate. This aspect of the service is cheaper than the other companies I vetted who sell this SAAS.

Drawbacks:

Like any software that pulls from big data, there are occasional errors but they are few and far between and all I have found have logically explic... Read more

Like any software that pulls from big data, there are occasional errors but they are few and far between and all I have found have logically explicable. What I do wish is that they could find a way to look around Symantec's tracker-blocker software. There are a few hits each day from "Symantec" but we have no idea of finding out who they are. I mentioned contacts above. At a large company, there might be 100 engineers in one plant alone who might have been the one person on our site! We have therefore not utilized our Contact FARs hardly at all because it would be a complete shot in the dark. The real culprit here, however, is the company size and not VT, since we have to qualify each lead, so we are working on internal methods to figure out how to better use this data.

Summary:

We had no idea who was on our website previously. We also had no idea what our conversion rate was. Now we know who is on, who purchases, and can t... Read more

We had no idea who was on our website previously. We also had no idea what our conversion rate was. Now we know who is on, who purchases, and can tell what products are getting the most attention so we can better focus our advertising. Also, as we are moving towards ecommerce, it became obvious that we needed to prepare and learn better how to create web pages that customers actually utilize. Since we are largely B2B and are a small company, doing this (and at a good price point) was critical for growth. Additionally, our authorized dealers were clamoring for more leads, and due to geolocation, we can now provide multiple leads per day.

Benefits:

Nothing.

Drawbacks:

We never received correct contact information and if we did find a contact that were scared that we knew they were on their site.

Summary:

Their accounting staff is Inadequate because they failed to inform us that our credit card expired after three years with them. Then the Salesperso... Read more

Their accounting staff is Inadequate because they failed to inform us that our credit card expired after three years with them. Then the Salesperson was rude when he informed us of the payment. I told him we would send a check and please cancel our service. He then sent us to a collection agency even though we told him we would send a check and we sent the check out. They also said we had to give them a 30 day notice which we did and had to pay an extra 30 days and then they locked our account out even though we paid the extra 30 days.

Benefits:

The detail of click behavior is far more accurate and easier to drill down into then other tools that I had looked at. At one point a few years ag... Read more

The detail of click behavior is far more accurate and easier to drill down into then other tools that I had looked at. At one point a few years ago I had a trial of a competing product that swore they were better but found that Visitor Track had captured 29% more visitors. Location data, duration and company detail summarized within the alerts allows for immediate pursuit when prospecting. This tool is effective in selling for several reasons; first it allows you to target those that browse but do not convert. Second, it allows you to view user & behavior traffic flow between products and services on your site which then allows us to narrow down our pitch when we target them. However, we have also found that in the late stages of our selling cycle after a presentation, we often see these return visitors browsing areas of our site when they are making their final decision. This buying behavior helps us with our forecasting and allows for more precise follow up, at the right time to ask final questions to them while they are "in the moment" which helps close the business. We all wish we had a crystal ball to look into when we are selling, so we can see " what is really going on"....what people really say or think behind closed doors about the sales rep or the company, product etc. Visitor Track is as close as we can get to that crystal ball.

Drawbacks:

I wish I could do reporting back further than 60 days but if you need longer reporting you can call support.

Summary: