Compare GymLeads и InTouch Drive

Benefits:

We like how it is mobile accessible. We don't have sales people but each trainer is responsible for sales as part of their income. I like how detai... Read more

We like how it is mobile accessible. We don't have sales people but each trainer is responsible for sales as part of their income. I like how detailed it is and how organized it keeps each trainer with sales calls, appointments and closings.

Drawbacks:

I like the product a lot but I would like to have a master page to keep track of each trainers progress without having to go through each call and ... Read more

I like the product a lot but I would like to have a master page to keep track of each trainers progress without having to go through each call and appointments. If that makes sense.

Summary:

Benefits:

InTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced ... Read more

InTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced with our other software, ABC.

Drawbacks:

The Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to sen... Read more

The Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to send mass emails.

Summary:

Overall InTouch has been very helpful for me and the others in my office. Knowing when and who to contact in terms of leads was extremely helpful f... Read more

Overall InTouch has been very helpful for me and the others in my office. Knowing when and who to contact in terms of leads was extremely helpful for us in closing sales! I would absolutely recommend InTouch to other companies.

Benefits:

InTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love most... Read more

InTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love mostly tech stuff. I wish they had a more streamlined version - like their older version last year - in fast paced clubs with less staff that multi-tasks. Having said that, the customer support staff is super helpful and a pleasure to deal with. I also like the upgrades to their email creation features. I have been using InTouch for over 10 years now and plan on continuing.

Drawbacks:

As stated above - some of the new navigation features such as texting and recording phone calls seem more difficult than the old version. My staff ... Read more

As stated above - some of the new navigation features such as texting and recording phone calls seem more difficult than the old version. My staff and I feel like we never grasped the right way to use all the features.

Summary:

Very crucial to our business. Great staff - that's the main reason I haven't shopped for another vendor.

Benefits:

Fairly easy to use once you understand the flow. Legacy reporting is good.

Drawbacks:

Too many "clicks" are needed to achieve what you want to accomplish in certain circumstances. Interface is confusing, clunky, and slow. Front-end... Read more

Too many "clicks" are needed to achieve what you want to accomplish in certain circumstances. Interface is confusing, clunky, and slow. Front-end scaling isn't that great on my laptop. Search feature is absolutely HORRENDOUS and has always been that way. (I.e. - You type in "Jim Smith", you see it for a second, and then it switches to "Jim Acer". Delete the "th", type the letters in again, and then "Jim Smith" *may* appear.) New report generation is insanely confusing (thank goodness they left a way to do the "legacy reporting"!) No way to do batch updates to records (I.e - I send a mass email, but have to update the communication to each individual record). Other smaller issues exist as well...

Summary:

I've been using the "new" version for the last 6 months and I miss the old (flash-based) version. All of my co-workers feel the same way. The old... Read more

I've been using the "new" version for the last 6 months and I miss the old (flash-based) version. All of my co-workers feel the same way. The old system wasn't as "pretty" and had the same awful search issues, but it was faster and didn't require as many clicks to accomplish tasks.

Benefits:

I preferred when we had flash and really liked the old system but the new one completes all the same tasks. I do not have access to all functions s... Read more

I preferred when we had flash and really liked the old system but the new one completes all the same tasks. I do not have access to all functions so can only give a biased view based off what I can use. I like how quickly incoming leads are updated and the team is notified and I like how easy it is to track who we have contacted

Drawbacks:

The new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed ... Read more

The new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed slowly relearning.

Summary: