NetSuite CRM

Benefits:

it is very friendly user, it has so many functions that make the job very easy and the performance of the system itself is excellent and my favorite is how it can be used anywhere in the world and the help support is great tool.

Drawbacks:

Nothing that I can think of, all is been good so far

Benefits:

Does it's job and does it well. Netsuite holds its place as an industry leader in CRM for a reason. Multifunctional and compatible with a host of different platforms. I have worked in a wide range of call center environments, all of which have made full use of the Netsuite platform.

Drawbacks:

Individual license costs can get expensive. Although well worth the cost you will want to make sure you have a way to manage your end user licenses.

Benefits:

Very easy to do consolidated financial statements. Also very easy to slice and dice your financial information.

Drawbacks:

Project costing reports are not accurate.

In sum:

Because we use the revenue recognition module, the standard project costing reports are not accurate. It adds the deferred revenue reclassification entries made to the balance sheet account, unbilled receivables, as a cost when looking at the costs on the standard project costing reports. Entries posting to a balance sheet account are NOT costs. Supposedly, this is to be fixed in the first version update of 2017. I sure hope so!

Benefits:

Easy to use and accessible anywhere by this tool. Check and access company stats and consumers info through this system easily using any internet connected device.

Drawbacks:

Slowness and latency sometime other than that all good

Benefits:

UI Workflows Customization Easy to navigate Detailed and robust

Drawbacks:

Expensive Poor account management Poor customer service

In sum:

The system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen. Price-wise, the system is very expensive, and other systems will deliver the same functionality for less. Also, their organizational structure makes it very difficult to get answers to questions. We've had consultants assigned to our account leave NetSuite and we went three months before they were replaced, during implementation! Not acceptable. We also have had a very hard time getting issues and concerns addressed by a sales manager, and there is no visibility into escalation structure, meaning we could not get a hold of a supervisor. Overall, NetSuite is going through some growing pains and has a lot of customer service issues to address in order to remain viable.

Benefits:

Ease of use. It's very intuitive so a new learner can grasp the functions quite fast.

Drawbacks:

A number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours. This affect multiple companies that are hosted on that server.

In sum:

We use NetSuite CRM+ for accounting functions and budgeting. The budget module is primitive though. The accounting system especially inventory module is good.

Benefits:

Easily share information between departments and easily access inventory. The range of information it can easily provide is impressive.

Drawbacks:

my biggest complaint is that when checking multiple choice boxes you can't check the first and last with shift key and fill in all checks in range

Benefits:

The scripts allow you to make this you own and adapt to your platform

Drawbacks:

The customization is handle through scripts rather than a open api.

Benefits:

It comes loaded with an integrated ecommerce applications which directly connects the website to the CRM. This application tracks the all the information about the customer visiting the website and upload the information in the CRM in an organized and meaningful manner. Being a cloud based solution, it can be accessed from any device anywhere in the world.

Drawbacks:

It does not come with industry specific variations which means that industry specific best practices are not pre loaded. Product updates cause issues most of the times and UI and flow is not intuitive

Benefits:

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Drawbacks:

It can be very challenging to create advanced reports or searches

In sum:

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.