Who is this service for?

NetSuite is ideal for small to midsize businesses.

About NetSuite CRM

NetSuites CRM+ is a complete, front-office solution that unlocks a real-time, 360-degree view of your customers. CRM+ seamlessly integrates your customer-focused activities with accounting, e-commerce, warehousing and shipping applications to support your entire sales process and customer life cycle starting from a lead, and progressing through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

Average rating 3.8/5

Total score
3.8
“Ease of use
3.7
User support
3.7
Features
4

Product details

Starting price:

1usd / per month
more about prices

Desktop & Mobile Platforms:

Mac

Windows

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Oracle
https://www.oracle.com/
Set up in 1977
United States

Features

Activity Dashboard
Alerts/Notifications
Appointment Scheduling
Call Logging
Call Management
Campaign Management
Channel Management
Commenting/Notes
Commission Management
Competitive Analysis
Contact Database
Contact Management
Contract/License Management
Correlation Analysis
Customer Database

Customizable Reports
Dashboard
Data Import/Export
Document Management
Dynamic Modeling
Email Marketing
Email Templates
Exception Reporting
Field Sales Management
Graphical Data Presentation
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Modeling & Simulation
Opportunity Management
Performance Metrics
Pipeline Management
Proposal Generation
Prospecting Tools
Referral Tracking
Reporting/Analytics
Sales Forecasting
Sales Pipeline Management
Sales Trend Analysis
Search/Filter
Segmentation
Shared Contacts
Source Tracking
Statistical Analysis
Task Management
Territory Management
Third Party Integrations

Alternatives NetSuite CRM


J
Jaime C.

«The best software there is in today's world!!!!!!»

Usability

Support

Features

5

Overall rating

Benefits:

it is very friendly user, it has so many functions that make the job very easy and the performance of the system itself is excellent and my favorite is how it can be used anywhere in the world and the help support is great tool.

Drawbacks:

Nothing that I can think of, all is been good so far

October 1, 2021
Feedback source: the Internet
Brian K.

«Excellent and Robust CRM»

Usability

Support

Features

5

Overall rating

Benefits:

Does it's job and does it well. Netsuite holds its place as an industry leader in CRM for a reason. Multifunctional and compatible with a host of different platforms. I have worked in a wide range of call center environments, all of which have made full use of the Netsuite platform.

Drawbacks:

Individual license costs can get expensive. Although well worth the cost you will want to make sure you have a way to manage your end user licenses.

September 30, 2021
Feedback source: the Internet
B
Brenda M.

«Netsuite Review»

Usability

Support

Features

4

Overall rating

Benefits:

Very easy to do consolidated financial statements. Also very easy to slice and dice your financial information.

Drawbacks:

Project costing reports are not accurate.

In sum:

Because we use the revenue recognition module, the standard project costing reports are not accurate. It adds the deferred revenue reclassification entries made to the balance sheet account, unbilled receivables, as a cost when looking at the costs on the standard project costing reports. Entries posting to a balance sheet account are NOT costs. Supposedly, this is to be fixed in the first version update of 2017. I sure hope so!

September 24, 2021
Feedback source: the Internet
V
Verified Reviewer

«Easy to use and accessible anywhere»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to use and accessible anywhere by this tool. Check and access company stats and consumers info through this system easily using any internet connected device.

Drawbacks:

Slowness and latency sometime other than that all good

September 20, 2021
Feedback source: the Internet
A
Adam A.

«NetSuite has great system but is expensive and locked down by bureaucracy»

Usability

Support

Features

4

Overall rating

Benefits:

UI Workflows Customization Easy to navigate Detailed and robust

Drawbacks:

Expensive Poor account management Poor customer service

In sum:

The system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen. Price-wise, the system is very expensive, and other systems will deliver the same functionality for less. Also, their organizational structure makes it very difficult to get answers to questions. We've had consultants assigned to our account leave NetSuite and we went three months before they were replaced, during implementation! Not acceptable. We also have had a very hard time getting issues and concerns addressed by a sales manager, and there is no visibility into escalation structure, meaning we could not get a hold of a supervisor. Overall, NetSuite is going through some growing pains and has a lot of customer service issues to address in order to remain viable.

September 13, 2021
Feedback source: the Internet
L
Luyan L.

«Good overall system»

Usability

Support

Features

4

Overall rating

Benefits:

Ease of use. It's very intuitive so a new learner can grasp the functions quite fast.

Drawbacks:

A number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours. This affect multiple companies that are hosted on that server.

In sum:

We use NetSuite CRM+ for accounting functions and budgeting. The budget module is primitive though. The accounting system especially inventory module is good.

September 12, 2021
Feedback source: the Internet
J
Jim B.

«This has just the right amont of information and very easyto access information between departments»

Usability

Support

Features

5

Overall rating

Benefits:

Easily share information between departments and easily access inventory. The range of information it can easily provide is impressive.

Drawbacks:

my biggest complaint is that when checking multiple choice boxes you can't check the first and last with shift key and fill in all checks in range

September 11, 2021
Feedback source: the Internet
J
Joseph R.

«Scripts allow you to customize easily »

Usability

Support

Features

5

Overall rating

Benefits:

The scripts allow you to make this you own and adapt to your platform

Drawbacks:

The customization is handle through scripts rather than a open api.

September 9, 2021
Feedback source: the Internet
T
Tapan J.

«NetSuite - Complete CRM»

Usability

Support

Features

3

Overall rating

Benefits:

It comes loaded with an integrated ecommerce applications which directly connects the website to the CRM. This application tracks the all the information about the customer visiting the website and upload the information in the CRM in an organized and meaningful manner. Being a cloud based solution, it can be accessed from any device anywhere in the world.

Drawbacks:

It does not come with industry specific variations which means that industry specific best practices are not pre loaded. Product updates cause issues most of the times and UI and flow is not intuitive

September 5, 2021
Feedback source: the Internet
T
Timothy Y.

«Versatility and functionality»

Usability

Support

Features

4

Overall rating

Benefits:

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Drawbacks:

It can be very challenging to create advanced reports or searches

In sum:

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

August 28, 2021
Feedback source: the Internet