All reviews of Cornerstone LMS

Benefits:

Cornerstone OnDemand - It's a complete HCM Suite including an advanced Learning Management System. Most admirable features are: - Learning Admin Console enhancements - Edge Import - Reporting 2.0 - Integration feasibility

Drawbacks:

Customer support is not up-to the mark. The response time and the resolving time for any tickets will take lot of time. Otherwise the product is a complete solution for any type of industry.

In sum:

Overall experience with Cornerstone On Demand is very good and positive. It has a positive impact on the Return on Investment and meets most of the business objectives. I highly recommend the solution.

Benefits:

- easy to use/intuitive end user experience - highly customizable - stable/quick response when issues arise - quarterly upgrades offer frequent improvement - robust help functionality (knowledge articles, training, etc)

Drawbacks:

- administration can be complex (by-product of high customization) - functionality can be hidden/unavailable to even the overall system admin until vendor enables, making it easy to miss helpful updates - mix of old/new functionality can be confusing: as updates are rolled out piece by piece it can feel a bit disjointed

In sum:

- user friendly/stable LMS that hits all the major offerings of comparable LMS's on the market - committed to improving the product and the customer experience -

Benefits:

We have found that our users required no training to be able to use the Cornerstone software successfully. Given that we have 10,000 employees, this was a key deciding factor when we signed on.

Drawbacks:

There's always going to be small issues that may be frustrating. The one thing that we found is that their customer service/support central is more than adequately prepared to handle anything that comes up.

In sum:

Overall, we are very pleased with our selection and have no plans of leaving this application any time soon. We just resigned for another 5 years, so that speaks volumes to our confidence level with this product.

Benefits:

Not a lot to be honest. If you have to pick something, it would be their reporting 2.0 tool. When it doesn't freeze or error out, it is simple to use.

Drawbacks:

Where to start? Here are just a few highlights: - The worst customer service I'd ever experience working with a vendor. - They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority. - When you call the support line, their reps are customer service agents who are just reading the same outdated info you find on their documentation online, so useless. -If you need to escalate the issue, prepare to wait 2 days for a reply, the first reply will always be a question about something you already explained on the initial ticket. Then you'll be waiting at least another 48 hrs for an update on their "investigation." - Their compatibility with iPads has become very bad. Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do. - If you have to set permissions at different levels, good luck figuring out how the hundreds of individual permissions interconnect and how they are dependent on each other. Their own training team can't help you with this area. So if you plan to create any custom permissions that fall outside the few standard positions they have already created, good luck, prepare to spend weeks testing settings. - They refused a 1-year extension and said that they wouldn't consider anything less than 2 and that there would be a significant price increase for less than 3.

In sum:

Absolutely awful, once you sign that contract no one responds to you in a timeline manner. You get a lot of "that is how the system is built, can't help you" answers. They have a great sales team and awful everything else.

Benefits:

Full functionality for an LMS. Can integrate with many other Enterprise systems. New learner experience features are bringing a modern approach to corporate learning. They have started to support xAPI.

Drawbacks:

Their Global Product Support has had issues for several years. Response times on tickets are bad. The cost can be quite high compared to other LMS companies. They demnd a certain percentage increase each year even if it isn't justified.

In sum:

We use Cornerstone LMS to manage our global employee training. It supports SCORM tutorials, videos, and materials, as well as robust reporting.

Benefits:

The continuous improvement of the overall product and even more that some improvements are directly linked to Customers feedback.

Drawbacks:

The administration/configuration is not on-par with the rest of the product. It feels less polished and administrators might go through quite some time and clicks to be able to configure a certain feature.

In sum:

The main reason we continue over 8 years now with Cornerstone, is mainly with the robustness of the overall product and their management team working with us. It's rare to say this, but they do listen to their customers and try always to adapt to the needs, which in our case are to meet a very high compliance level.

Benefits:

My overall experience with Cornerstone OnDemand has been excellent. I appreciate the training resources, success center and how they push for users/clients to become experts and work with their peers. I have completed several of the certifications and am currently a client community expert and both have allowed me to learn and network with others about the product which has helped me be a better administrator for my own organization. I recommend this LMS product to any org seeking to adopt the best LMS on the market.

Drawbacks:

Our implementation was really rough and caused a lot of stress and rework. There are areas of the system that are inconsistent or have design flaws that haven't gotten the priority they need yet. GPS support is challenging you often just get the answer that is is how it is built and there is nothing they can help you with. Technical Support issues can take months and then still not be resolved or you have to do more work to resolve them on your own.

Benefits:

What I like most about Cornerstone is that I can add and track our courses and customers who have attended our courses. A majority of our courses are offered virtually so being able to effectively track attendance for these courses in a simplified way is very beneficial to us. We also have advanced courses that our customers need and since we do not allow customers to take an advanced course with the pre-requisite course is extremely valuable to us. We do not want out customers to get frustrated when they attend a training that overwhelms then when they should have take a introductory course first. Cornerstone makes this easy to implement our protocol. I also like they customer can easily receive email confirmation when they locate and register for the course. They also can get in their email the Student Manual for the course and also integrate the date/time of the course in the email application.

Drawbacks:

Sometimes, our customer don't know exactly where to go to launch a course they are scheduled to attend. They have to go to their User Profile and look at their transcript. Although most customers to locate this, some can not. We wish it could be easier so that our customer attendance is high and we can continue educating our customers on the products we offer.

In sum:

The main benefits are being able to track on report on which customers attend our courses and how they evaluated our courses.

Benefits:

Cornerstone was an improvement over the LMS platforms we were using 5 years ago. It handles large amounts of learning objects and dynamic assignments well if its simple. It doesn't like complicated assignments. The system works well with a simple set of learning objects assigned to a simple group with a due date. If you need to build a complicated group (one with many parameters), it may not work as well. Also the removal of items is a challenge when you are removing from a large number of transcripts.

Drawbacks:

the administration of cornerstone is not straight forward. There are a lot of nuances that come up when you are completing various activities. There is also the inconsistencies with various screens throughout. In some areas you can click check all or uncheck all to select multiple objects. In other areas you cannot and have to click individually, which is time consuming.

In sum:

My experience is both good and bad. Good in that I have gotten used to the way the product works and can maneuver well. Bad in that its tedious work and there are areas where streamlining is needed.

Benefits:

Learning/Performance/ATS/Succession all in one place. Customization, allows you to really think outside the box to meet use cases. Robust curriculum builds Versatile checklist, we use for skills and onboarding Certification tracking Easy of use for end users Reporting - love the recently updated reporting 2.0 Performance Evaluations, very smooth process and easy to account for multiple steps and calibration.

Drawbacks:

Customer Service, while improving is still not timely. ATS, while improving there are several issues to work though. The largest being how rehires are handled. External Registrants being seen as internal causes system issues

Benefits:

1. Quarterly releases with a transparent road map 2. Offers a Client Portal to connect, ask questions & make suggestions, which actually gets used & is useful 3. Scheduled down times are limited 4. Recent updates have added a more modern UI/UX

Drawbacks:

1. Global Product Support 2. Global Product Support 3. Global Product Support 4. If you plan on using CSOD's other modules (e.g. Performance, ATS, etc) keep in mind that there is no consistency & the UI/UX will be different depending on where the user is in the system. Although you cannot consider this a con of their LMS.

In sum:

We have been working with CSOD for almost two years. Of all the modules CSOD has to offer, the LMS is probably the best. CSOD offers some great resources to get your questions answered however, their Global Product Support for more technical questions/issues is terrible. They have made an effort to improve that team recently however, it has a long way to go. I mentioned it above in the cons section - if you plan on using multiple modules be aware that each module seems to have been developed in a silo effort & there is no consistency throughout.

Benefits:

Easy to use. Very intuitive and provides a very reliable way to process training needs in a fail-safe way. The need for outside assistance from IT resources is not necessary due to the thoughtful way it was developed and implemented.

Drawbacks:

I can't think of a real obstacle to receiving immediate value from the Cornerstone product.

In sum:

Well developed and supported LMS. Could not be more pleased with the Cornerstone offering. No prior administration or IT experience was necessary.

Benefits:

Robust Capabilities, UIX, Customization is easy out of the box using onboard tools, eliminating the need to design engineers. Implementation is never easy, but with CSOD we had endless support, that stayed with us until the job was done to our satisfaction. I cannot ask for more than that.

Drawbacks:

Because of its ability to do just about anything there are a lot of little buttons in the background. Switched that have to be set or configured just right. A Lot of moving parts. This can be overwhelming for some admins, but that is the price you have to pay to get a UIX that is easy on the user. If it was easy to admin, the user experience would be less that it is, and for me the user experience ultimately determines success, not the admin.

In sum:

There is a case study on us on the CSOD website or social media that will best anser this question. That said, CSOD has allowed us to implement and standardize our entire HCM process. From paper and chaos - to easlity accessable documentation, graphical representation, we (HR) have been able to move away from just facilitating a process to supporting the EE and the Managers for increased engagement. Thank you CSOD.

In sum:

The best part of the product is reporting functionality. I love the custom reporting function that allows me to gather and analyze specific data. It is easy to organize my reports and run them time and again. I also love that it has the ability to send my reports directly to my e-mail. The reporting has been especially helpful for when auditors request training records and managers need full reports of their direct reports' training. In addition to the reporting functionality, Cornerstone as a vendor has been great! I have an amazing team that I can rely on to provide me with the answers and solutions to my issues and initiatives. When evaluating a Learning Management System, I think that the support you receive after implementation is just as important as the product itself. Of course, you wish to receive a product that meets all of your business needs, but it's important to also look for a company that provides ongoing support. Cornerstone provides that to their clients. As an administrator, I found the system to be very easy to learn and use. It's logical and provides a clean look. Users require very little training on how to use the system. It's intuitive for them and for someone like me, saves time from needing to train users. Thus far, I have been able to implement all business initiatives through the Cornerstone system. There have even been a few requests that I have been able to accommodate using a work-around that Cornerstone helped me create. The system is well designed. I have never logged onto the system and have it be unavailable (unless during scheduled maintenance). You can trust this product and its team to fix system issues quickly and efficiently. Cornerstone consistently provides support to its clients. In the beginning stages, the sales person helps you to purchase the right product for your business needs. You are then paired with an implementation specialist who makes the process easy! After implementation, you are assigned a client success manager. My CSM always makes time for me and returns my e-mails/phone calls. In addition, I can always reach out to global product support and take part in webinars with other clients and CSMs to get answers to my questions.

Benefits:

I love the ease of this product and how functional it has been for our organization.

Drawbacks:

There really was only one function that we weren't able to implement through Cornerstone, however we are managing around it.

In sum:

The customer service and implementation team was very helpful and professional throughout our journey.

Benefits:

LMS module its the more complete and it have new features each release. Rest of modules are quite good, maybe performance are also complete but not to much flexible.

Drawbacks:

Recruiting module news integrate all his parts. candidates admin, requisitions admin, recruiters screens are different and not to much intuitive. I would like to have news at this module in New releases.

In sum:

Its a great company. When you contract with them you kno that you have choose a god selection. The changes at the new releases, the support and different csod actions give good feelings to the customers.

Benefits:

LMS, onboarding, performance management, collaboration and communication, social - everything you need for talent management in a corporation/

Drawbacks:

The admin side is very difficult to use. Also, Cornerstone has the habit of halfway launching new features without fully "baking" them. They push out "flashy" features to gain new clients but dont execute well at all.

In sum:

Lets you assign complex training (curriculums) to a complex organization and groups. Reporting is basic.

Benefits:

This is a flashy LMS. It looks great to the user. For a large organization, this was helpful with tracking regulatory trainings and more. It has all the bells and whistles.

Drawbacks:

The reason I would never recommend this to a colleague is because of the price and admin functions. First, the price. We were shown from the beginning, everything the system could offer, which we obviously loved, but shame on us for not asking additional questions. What we saw and what we got were different. For additional pricing, we could add on. Even customer service hours were charged. In the end this costed triple what we originally thought. Furthermore, my second issue was the admin functionality. It was extremely complicated. We had 12 trainers working on the back end to get it implemented, on top of that we eventually hired 3 full time employees to work on the admin part for upgrades, running reports, etc. That is obviously another cost. As much as the system was user friendly... It wasn't worth the cost when there are plenty of learning management systems that are user and admin friendly, for less.

In sum:

Our business use for this was tracking regulatory training for roughly 12 trainers in the health care field. This is also where people could sign up for in-person training whether that was a leadership class, CPR, etc. We were starting to use it for succession planning - although I feel we could have just used PowerPoint. We didn't use it for performance although we looked into it.

Benefits:

There is so much we can do to improve our employee education / training with the system.

Drawbacks:

We are not using the software to it's full extent so there is a lot of clean up to do. We are also part of a larger corporation so I'm not able to use some of the new features without assistance from the lead organization.

In sum:

We have used the Learning module for a few years and added in the performance and recruiting modules. My focus is on the Learning and Core modules.

Benefits:

Administrative capabilities and overall ease of use for end users.

Drawbacks:

Learning curve for admins

In sum:

Have been a customer with Cornerstone for 6 years, and definitely a big supporter of the project. I have used many other LMS platforms in the past, and Cornerstone is unique in that it provides much of the customization ability directly to the customer...meaning little to no extra customization fees. On top of that, very little outage or technical issues overall. Excellent product which I'd highly recommend.

Benefits:

Quite efficient and complete learning solution Continuous new features on recruitment to be highest than the average of the market Implementation performed by Cornerstone and an integrator (in 2010 and 2015) Dedicated points of contact : 1 for commercial, 1 for technical Security role management

Drawbacks:

Still some delays to get answer on support (~2-3 days) Wait some features improvements to improve administrative action in the system.

Benefits:

A major pro is the customer service that cornerstone provides. They have rapidly developed how they consume cases in order to provide timely responses. They also provide in-depth documentation, webcasts, beta groups and live trainings around every release cycle of new features. Cornerstone really allows the clients to drive the future of their system.

Drawbacks:

I wish their was more opportunities for customization. For example you are able to create custom pages but you are restricted to Cornerstone's layout and HTML/CSS scripting.

In sum:

If you are looking for a system with an active community willing to help other companies this is the perfect product for you. Cornerstone holds a user group meeting every quarter in major cities which gives an opportunity to network with other companies and help each other how with challenges you are currently fixing. During these meetings we receive live training and a walk through of what other features will be developed in the future.

Benefits:

Cornerstone has created and outlet for users across varied companies to collaborate and advocate for new and/or improved features. I have seen requested features come to fruition in their regularly scheduled feature updates that are rolled out several times a year.

Drawbacks:

In regards to training and support, Cornerstone definitely prioritizes some functionality over others. When working in the Certification Management area, I have rarely communicated with anyone who I would call an expert. I have often gotten the odd look and the blow off when I expressed my need for assistance in this area.

In sum:

The use of Cornerstone has been instrumental in changing the training culture of our social services agency, which relies on flexible training delivery to staff who's time is limited and most often needed elsewhere.

In sum:

Cornerstone OnDemand's Learning Cloud is a robust LMS that provides all of the necessary functions to properly administer an organizations training operations. Our training department manages hundreds of simultaneous training sessions every week, from self-paced elearning and webinars to ILT sessions and third party vendor training, CSOD has helped us keep accurate training records and produce valuable reporting data integral to our business strategy. There are many helpful functions within the Learning Cloud, but one in particular that has been a time-saver is the Test Engine. The Test Engine within CSOD has helped us reduce the cost of administering and maintaining tests. We constantly test our employees for job proficiency. After much thought and planning, although we had the option of building tests using authoring software like Adobe Captivate or Articulate Quizmaker and then uploading them to the Learning Cloud, we instead decided to use the Test Engine. The Test Engine allows us to build a database of test questions and categorize them. This makes organizing, updating and create new tests simple and faster than using authoring software. In addition to the useful functionality within the Learning Cloud, CSOD's client support team has been outstanding. I can't rave enough of how valuable it is for any company it is to have a DIRECT relationship with their LMS vendor. CSOD provides us with a dedicated client support representative and a whole team of troubleshooting partners that are available to answer questions or resolve issues. CSOD's client support is amazing. In addition to having actual people you can talk to over the phone, CSOD hosts several live webinars that touch upon different functionality within the software. There are even office hours where a CSOD specialist is available for discussions about LMS administration or strategy. With so many useful features and an absolutely fantastic client support structure, CSOD should definitely be in the conversation when discussing the top five enterprise level LMS applications in the market today.

Benefits:

The new reporting feature is very promising, intuitive and easy to use. There are many options and combinations that can be used, to allow you to use your data better. The Learning Assignment tool is another very intuitive feature, quick and easy to use and you are able to assign training to a very high number of users.

Drawbacks:

The complexity of the software. There are a lot of permissions. To complete a task, you have to follow flows with a high number of steps, and it's very easy sometimes to miss one. Once you missed that one step, the whole flow is broken and you cannot go back. This creates a lot of issues downstream, and affects reporting and training completion.

Benefits:

All of the above, Great product, support, and community.

Drawbacks:

I'd give support a 4 out of 5. Most times it's great once in a while, things get slow.

In sum:

5 star product. CSOD listens to it's customers and pays attention to the industries it serves. It stay relevant and looks to the future.

Benefits:

Excellent UI and End User experience. Great product and customer teams, quarterly updates that always add meaningful, high quality new features.

Drawbacks:

Lots of configuration, you really have to know what you want to achieve, rather than just take it off the shelf.

Benefits:

Cornerstone offers a large base of resources to use and learn the system. Not only is it user friendly for employees, but also allows for ease of tracking training from an admin perspective. Although security can be complicated, the system offers many choices in how companies would like to set up user access. The ability to customize the system to meet organizational needs is great. Continuous updates to the system in order to make improvements and add enhancements is definitely a plus.

Drawbacks:

Some older features can use a facelift. When questions are submitted, the response time is slow. Instead of removing features in order to add new ones, would be beneficial to leave those that work well while adding additional features instead of removing those that clients appreciate in order to make room for new features. Improvements to the mobile app are needed in order for it to be a full experience for users as it is on the web.

In sum:

Cornerstone is a highly customizable solution. Although there is much training needed from an admin perspective to optimize its functionality, the user experience is a positive one.

Benefits:

Cornerstone OnDemand is a great product to use for learning. The specific way I use the product at this time is to deliver, track, and record keep all the compliance training that is provided to each employee. The new Reporting 2.0 tool has an amazing functionality called Exception Reporting. This allows you to ensure that all persons required to take a training have in fact been assigned the training. This is extremely helpful to ensure that no employee is missed and everyone meets their annual training requirements. Additionally, Cornerstone has an amazing group of individuals that are available when you have a question. There are multiple ways to get assistance, from online Help Center to over the phone Office Hours to topic specific training with their trainers. I highly recommend using Cornerstone OnDemand as your next LMS.

Drawbacks:

I don't like that when you 'page back' you have to re-enter your criteria. It would be great to be able to go back one page and have your selections be there and not have to start over. I'm sure they are working on a fix though.

Benefits:

I love the integrated Cornerstone suite of products for ease of use with system management. We started with the implementation of Performance Management and it was so easy for our managers and employees to adopt, and we have recently moved over to Cornerstone LMS, which has been great.

Drawbacks:

Not much! It was a great value for a wonderful product. The implementation was a lot of work to coordinate internally for our company wide team, but it was worth it.

In sum:

Great experience and great value for the product.

In sum:

One of the things that helped Cornerstone stand out from other LMS vendors was the company itself. Their culture was very similar to our own company culture, which was a plus. However, I think we were most impressed with their communication, support, and resources. Once we decided to go with Cornerstone, we were given ample time to learn how to administer the LMS and test things in a pilot environment before moving to production. Even 1 year later, we are still checking in quarterly with our support specialist, Jamie. In addition to our support specialist, there are tons of resources in the Cornerstone community--help topics, discussion groups, webinars, and release emails that tell us about new features that roll out every quarter. You definitely don't feel like you're alone when you go with Cornerstone--they have an excellent product and excellent support. It also looks very user friendly! I love the Cornerstone branding and colors. As with any LMS, there's a lot to learn and manage--so the ramp-up does take a lot of time. I still feel like there's a lot for me to learn in just the Learning Cloud! Our team has also tried to figure out a couple of workarounds for certain issues, like SCORM 2004 reporting. There was a custom report we wanted to create, but could not do within the current platform. Turns out, there are some things that require an additional back-end cost. If you're looking at different LMS companies, definitely have a pretty detailed idea of the types of things you want to do in the LMS, so you can figure out if it's possible in the Cornerstone platform. Have some goals in mind and make sure they align with what Cornerstone can do.

Benefits:

Among the LMS products that I have worked with, Cornerstone OnDemand provides the most customizable solution for unique business needs. Cornerstone provides an abundance of training for clients, including hundreds of on demand videos, online courses, online help articles, and virtual instructor led training classes for administrators to upskill their familiarity with the features. Each client is unique, and we have a tremendous ability to tailor the learning experience for end users. At my organization, which is a retail company with 80% un-desked workers, employees love the possibilities for learning in the flow of work, such as with Express Class, and the easy to use AI-supported carousels on Learner Home. Edge Import provides an easy experience for loading historical data and courses into the system in batch. We are able to support 100k+ employees with a core admin team of 4 with smart security configurations and the ability to use custom pages to embed self-service tools for end users and instructors directly within the portal.

Drawbacks:

Cornerstone is constantly growing and adapting its product during quarterly releases and they are very inclusive with customer suggestions for future enhancements. There is a lot of thought that goes into release planning and UAT through a stage environment and release ready webinars. Often these enhancements are the direct result of client suggestions that have been upvoted by other clients. It is a huge product with a top talent product management team, and I am always impressed with how the product is updated to adapt to new technologies and industry trends, as well as business needs. I would love to see even more emphasis in the future on release updates to include even more customer suggestions, even though the releases are already very robust.

In sum:

My overall experience with Cornerstone OnDemand has been excellent. I appreciate the training team, support team, client success, and the product team who go above and beyond to respond quickly to client needs. I have undergone several certifications through Cornerstone - the process of training for certifications and working with certification specialists has been an incredible opportunity to upskill my proficiency with the product and apply that knowledge toward optimizing the user experience at my org. I strongly recommend this LMS product to any org seeking to adopt the best LMS on the market.

Benefits:

Constant improvement (quaterly) is something I really like about this application. Users do not complain about it, which is a huge plus for us supporting the app in our organization. The application is big and there is always something new to learn or better way of doing things.

Drawbacks:

There is not much that I can say negative about the application. One thing that I would like to change is character count when creating groups. It might seem small for some organization admins, but for us its a important as our groups can be very large. It is frustrating when creating a group and you are unable to save it because you succeeded the character limit. Not a deal breaker but for sure an annoyance that can perhaps be fixed in the next releases.

In sum:

We are very happy with the applicatoin. We have been with Cornerstone for over 3 years now and signed a new contract for another 5 years. The support we get from them is excellent and would not look elsewhere.

Benefits:

I've been using Cornerstone for 4+ years and in that time they have grown by leaps and bounds - as a company and as a software solution. I like they they are innovative and updating the softward to meet our needs.

Drawbacks:

That you cannot edit groups. We create many groups for our assignments and there needs a way to be able to edit them.

In sum:

It has transformed our Learning and Development department and we'd be lost without it.

Benefits:

Cornerstone Learning is intuitive to learn with a mostly clean interface. Some newer systems have more modern and updated features, but Cornerstone does the job for us. I love how relatively easy it has been to engage our users and deliver quality learning objects.

Drawbacks:

The content development tools are growing, but find external authoring applications is still essential.

In sum:

Cornerstone Learning has been firmly a part of training and development workflow for as long as I have been a art of this organization, and it has served us well. The UI is easy to the train for both our end users and administrators/educators. Yet, we have just only cracked the surface with the modules that we have employed.

Benefits:

The thing that I like most about the software is how easy it is to learn, and pick up on. When I came into this role, I had no prior cornerstone or LMS experience, but it was super easy for me to learn and navigate. Highly recommend Cornerstone to those who are looking for a new provider.

Drawbacks:

There really isn't anything that sticks out that I like least about the software. Their support model can be tricky to deal with from time to time, but that's about it honestly.

In sum:

So far, my overall experience with Cornerstone has been great. From my side focusing on learning, we've really be working on getting over the hurdle of getting learners to take trainings that aren't required of them. This tool (and playlists + learner home) have really helped us accomplish this.

Benefits:

I have been in the HRIS world for awhile, and touched many different products. CSOD has been one of the best, the logic and function makes sense, it is intuitive, and the improvements always bring excitement and enthusiasm to the group. Looking for amazing dynamic software - that can handle either a push or a pull type learning experience, you have found it.

Drawbacks:

GPS - struggles. Developers tend to QC live with the early adopter and client community... they are truly Agile in that sense. GPS is undergoing change, and it has improved drastically in the past 2 years- there is a lot of work left to do.

In sum:

Excellent- we are consistently improving automation and reporting, and continue to win national training awards with CSOD in the background.

Benefits:

The Performance and learning modules are used the most and we were able to accomplish what we needed as we switched from a different deliverable.

Drawbacks:

Some pieces within the modules do not have the same behavior across the board which can make it very frustrating at times.

In sum:

We have seen Cornerstone make improvements in the time that we have been with them. Our team have been self taught for the most part. Fewer tickets have been submitted. We have discovered opportunities that we would like to explore and use the system to its fullest potential.

Benefits:

Most of the administrator functions are pretty intuitive if you are experienced with Learning Management Systems. It is a lot to learn as a new administrator, but I am a huge fan of the resources cornerstone makes available to admins to learn and continue to enhance product knowledge. Personally, I love the reporting and dashboard capabilities! Analytics makes almost any sort of data tracking possible.

Drawbacks:

Setting up reviews and competencies can be very "steppy," but it is logical. The smallest pieces get built first, added to larger pieces, etc. Would be nice to be able to create a lot of these things (like form sections) in the flow of building a review itself.

In sum:

Overall, our experience has been great. I have been using it for 2.5 years and my bank has had the product since 2010. The resources available for learning are tremendous, and continuous innovation of the product itself keeps current with trends and leads the way on many.

Benefits:

The ability to create groups and assign training to those groups systematically.

Drawbacks:

This may just be the way our company has set it up, but for me, reporting is not always intuitive. When you assign training as part of a bundle such as "New hire", "Annual recertification", ect. the individual class inside the bundle doesn't pull in report by that course name. You must select every bundle in which the course is assigned to get an accurate report of completions.

Benefits:

Great customer support and client approach. Very professional product management team Cornerstone OnDemand's functionality covers most of the requirements from different industries for both white and blue collar [workers]. Good possibility to configure solution. Delivering new enhancements with every release (quarterly).

Drawbacks:

As Cornerstone OnDemand becomes bigger, it is difficult to deliver enhancements with the same speed. Cornerstone OnDemand needs to increase number of developers to keep same level of enhancements, quality and speed.

In sum:

Cornerstone OnDemand is used in our company as a global learning management system. It is now implemented globally across all markets and regions. We want to use Cornerstone OnDemand a as one stop shop for our employees for any type of learnings. So all learning content we have, was or will be migrated to Cornerstone OnDemand. We are only using the learning cloud. The functionality which exists now is covering most of our scenarios. It also covers specific factory and pharma requirements. We still have a lot of requirements for future enhancements. We believe Cornerstone OnDemand (CSOD) can do better in reporting and needs to redesign some older modules (like Exams and Evaluations). But in general we are satisfied with CSOD's functionalities.

Benefits:

The catalogue is very customisable, there are countless fields that can be changed to cater for nearly all use case scenarios. e-Learning tracking generally works as expected. WebEx/VILT integration is good. A fairly high degree of customisation is available for web pages/custom pages etc.

Drawbacks:

We've been bounced between several GPS reps in recent years, some of whom have been more committed to our cause than others. When we have downtime, particularly in an eXe environment, it feels like our concerns just drop into a queue even if users are unable to register/make payment. Some areas of the platform are in desperate need of improvement (e.g. Certifications). When you raise these, you are encouraged to file a thread in the Success Centre, but you end up just replying to yourself or other frustrated users.

In sum:

We are providing training to thousands of external users. We have a second implementation for internal users. The platform is far easier to handle/use outside of an eXe environment - if they could assist with end to end tracking of browsing > purchase, it would level the playing field.

Benefits:

I love how the different modules (we have Learning, Performance and Succession) work together - there is no recreating the wheel. I can pull Performance data into Succession so easily. We are looking to introduce Check-Ins this year - another great function to keep communication and engagement open during this time.

Drawbacks:

There aren't many things that I dislike - I've been working with CSOD for almost two years - if there is something that I can't get to work or something that I feel needs to be changed, there is a place to find the solution. Success Center, other peers, Suggestion City.....

In sum:

I love working with the folks at CSOD - they are constantly coming up with solutions and new ideas to improve the product.

In sum:

I've been an administrator for Cornerstone (CSOD) for about 2 years now. We use the Learning and Connect modules and we have added Observation Checklists from the Performance module. I've previously managed 5 other LMSs in both corporate and education settings. I can honestly say that CSOD is one of my favorites, however, it's not without frustrations at times. Pros: -There's been little to no unscheduled downtime. -They have a quarterly release schedule, which is packed with useful features and updates and then bug fixes/maintenance windows EOW. -The LMS module works well with most SCORM compliant courses. An issue I struggled with while managing another competitor. We mainly use Articulate Storyline 1 & 2, but it also works well with tutorials that we've purchased from third parties. -Reporting is powerful and available real-time. -The enrollment tools allow for a single enrollment or dynamic/scheduled enrollments. -I really like the customization offered in the portal. Welcome and custom pages have just enough flexibility to allow for creativity, yet are still easy to use. There are also settings for the menu and branding, which allow you to create a unique experience for you audience. -The system has played well with our nightly user feed from SAP. -I manage several user roles that allow me to effective manage the rights of various users throughout the system. -CSOD has revamping several areas of the system to give them a more modern look and feel. -Additionally, they have a mobile app that just recently received an update that updated its UI. -Their user conference is one of the best I've ever attended. Cons: -Their Global Product Support is sub-par and has been ever since I started managing the system, despite what they call "growing pains" within their structure that they are supposed to be addressing. Not a very good excuse and it is tiring working with them at times. -Although their mobile app is decent, they seem to introduce a new bug with every release and they only update the app quarterly, so my users have to live with the bug for 3 months before it is patched. -Their integration with WebEx for vILT just broke last year and it took them 8-10 months to patch it. -There overall message is that they are a tech company that is fun and nimble like Google or Facebook, however, with their fast growth, they feel like they are moving the direction of SAP and Oracle.

Benefits:

The software is user friendly and pretty adaptable to fit our business needs. Most of the screens are modern in design (some need updating) and the workflows are able to be flexed so that the process is not clunky and hard to navigate. It works well for our internal recruitment team and for the most part our candidates, although some improvement could be made to restricting views to some of our managers as they for our process we dont need them to see some of the status's or have the ability to change them. Overall it is one of the better recruitment systems out there for flexibility and functionality. The fact that we are able to track candidates source is crucial to our business and supports our budgeting strategy really well.

Drawbacks:

The helpdesk support could be better and more efficient in responding. Having the ability to share screens in real time to highlight issues or discuss improvements that could be made would be better.

In sum:

Overall the experience has been good and we are happy with the recruitment solution we have in place. It is helping us to report on sources and cost which is brilliant for making data driven decisions rather than trying to guess what sources are working and what are not as often is the case when using other ATS systems without this functionality.

Benefits:

I like that Cornerstone is constantly releasing new tools and features to enhance the LMS. They really listen to their customers and take in all advice to make necessary upgrades. The software is easy to navigate and use. Making ILT sessions and events is straightforward. I also like how you can add badges to a learning object so that way learners feel good when they accomplish something. Also, the reporting capabilities are great and there are a number of reports you can generate to analyze how the system is being utilized.

Drawbacks:

The Quiz functionality of the system is not good and not easy to use. Its not modern and every test you make has to be out of 100. Also, you can drag and drop questions in whatever order you want them to be. The tool is limited and needs to be upgraded for easier use.

In sum:

We want to drive users to go into the LMS so that they can utilize all of the learning thats offered. With Cornerstone releasing Learner Home it was a great way to get users into the system because it reminds them of Netflix which is fun.

Benefits:

Cornerstone is very powerful. It has all of the advanced functions we need for a large and complex organization.

Drawbacks:

The admin side can be hard for a new user. It takes time and training to understand all the power and complexities of the system.

In sum:

Overall our experience has been great. The LMS does exactly what we need to train our employees.

Benefits:

Cornerstone offers one of the better LMSs that I've managed in my career. They continue to update the system with new features and evolve it with emerging technology like machine learning and mobile compatibility. It supports all of the content we use and user management is relatively painless. Each area of the system integrates with the others. This allows for a very cohesive performance management suite.

Drawbacks:

The weak spot of Cornerstone is their customer service. It has been a pain point for several years. They say they are working on improving it and sometimes they do, but it still has a long ways to go. I also wish the system had more robust mobile compatibility. This is something they have been working on, but they are behind some competitors. They also need further support for multimedia, specifically video.

In sum:

Overall, Cornerstone is a solid and robust system. We run into very few issues with it. It has helped us reach our global workforce and manage learning within our organization.

Benefits:

We hold all learning transcripts on the LMS. We build courses and assign all learning to every employee. We love the reporting function and constant updates.

Drawbacks:

It is hard to get the right information when you need it immediately. If you join a call for questions, most of the times it is full and you have to wait until the next day. The person who sells it to you doesn't support you after.

In sum:

I would enjoy more training on every functionality that we may not know that we are using.

Benefits:

- Reporting functionality - Consistency throughout most of the interface - Easy to find training on the Client Success Center - Learner Home

Drawbacks:

- Outdated portions of the interface (Forms, emails) - Cornerstone tends to roll out new features that are not ready to be rolled out - Odd one off hard and fast rules (learner home having the "Add Subject" covering banners)