Compare CaseFox и Wolters Kluwer ELM Solutions

Benefits:

I previewed / used the free trial of several different billing and case management software systems in the market. At a former firm I've personally... Read more

I previewed / used the free trial of several different billing and case management software systems in the market. At a former firm I've personally used a leading industry software and CaseFox by far is a superior product to everything I have used. It is incredibly simple to set up, and integrates seamlessly with my google suite and lawpay. I personally use google drive for my document management (but they also integrate with DropBox and other clouds) and with CaseFox it connects my employees to the drive through the software so we're all working on the same document and there's no overlap. The billing is incredibly easy and again is connected to my LawPay account so I don't have to go to multiple places when billing or confirming payments. There is a client portal that I don't use as much as I would like but the clients who do use it say that it is simple to log in and use. I appreciate the ability to purchase stand alone services (such as more users, more storage etc.) instead of being forced to pay for services I don't use. Customer service has always responded timely. The price of this software is where CF really stands apart- I was worried when I originally signed up that I would be receiving a substandard product. I had resigned myself because I wasn't willing to commit to high fees every month with other products. I was surprised and happy to discover that CF is just as good and better in some aspects than other products I've used, for half the price.

Drawbacks:

The only issue I come across occasionally is ease of use. There are a lot of functions in CaseFox and the normal billing and setting up a file is e... Read more

The only issue I come across occasionally is ease of use. There are a lot of functions in CaseFox and the normal billing and setting up a file is easy. Linking my google drive and/ or bank accounts hasn't been as easy and requires a deeper dive into the software. Setting up these functions weren't as user friendly but customer service was helpful and my younger employee got it worked out.

Summary:

CaseFox has made the management of my law practice seamless and easy.

Benefits:

There are a ton of amazing things I can say about CF, but to keep it short their integration with multiple platforms is hands down handy and impres... Read more

There are a ton of amazing things I can say about CF, but to keep it short their integration with multiple platforms is hands down handy and impressive to say the least. Makes our jobs super simple working with clients that work with multiple platforms such as Microsoft, google, Dropbox, PayPal, ect... The massive amount of features and functions this software covers all of our needs plus some. It is very diverse and with all of the features to add time and manage cases (mobile, tablet, web with 2 different UI's, text service) our teams billing's and accuracy has improved by more than 15%. Which is awesome! Super simple as well.... wanted to throw that in there.

Drawbacks:

I want to preface this by first saying that we have found ways around this and and is working great!... I wish there was more customizations to use... Read more

I want to preface this by first saying that we have found ways around this and and is working great!... I wish there was more customizations to users. They have 5 settings which is great and one of them you can turn off and on functions for the user (office secretary), just for our specific use and workflow, a few more customizations would be a great resource.

Summary:

Originally when we were searching for a case management/billing software, I tried about 20 different software's. CaseFox is hands down the easiest,... Read more

Originally when we were searching for a case management/billing software, I tried about 20 different software's. CaseFox is hands down the easiest, well organized, versatile, customizable one I tried in our price range. We only use about 75% of the features (it's a very diverse system) and it handles all of our cases with ease. My firm currently operates out of 5 states, several employees and hundreds of open cases at a time. CF's down time is virtually nonexistent. When you email support, they get back to you typically within minuets. For the price (from my research, 60-80% cheaper than most others), the quality, the easy of use, OUTSTANDING customer service, diversity and customization... It's hands down the most underrated software on the market. Your doing your company and team a disservice if you don't at least try Casefox.

Benefits:

easy to use/learn but don't expect any customer service (or any that isn't reason enough to cancel the service)..!

Drawbacks:

customer service; no one available to answer a phone call ever; emailed questions about errors in the program go ignored; if you are lucky to get a... Read more

customer service; no one available to answer a phone call ever; emailed questions about errors in the program go ignored; if you are lucky to get a response, it will be so inciting, you'll be eager to complete a review like this to let the world know how horrible a company Casefox (and its support) is..!

Summary:

fine but didn't need anything from a human until recently and now I'm here writing this response!

Benefits:

I love the financing and case load tracking and recording aspect of this software the most. This enhances my efficiency in invoicing and gives a b... Read more

I love the financing and case load tracking and recording aspect of this software the most. This enhances my efficiency in invoicing and gives a bird eye view of all that is happening in my practice from an accounting perspective. Client's details help also to allow for speed in contacting a client without the need to locate a physical case file.

Drawbacks:

Automatic case numbering. The software attaches a number automatically to each case/project created but oftentimes there is duplication in the num... Read more

Automatic case numbering. The software attaches a number automatically to each case/project created but oftentimes there is duplication in the numbering system. I have to manually check each number to avoid duplication and apply a new number manually.

Summary:

I would not trade CaseFox for any other product. It has all the features that a small law practice such as mine need to be efficient and to mainta... Read more

I would not trade CaseFox for any other product. It has all the features that a small law practice such as mine need to be efficient and to maintain proper records on clients and trust funds.