Who is this service for?

Academic, Association, Corporate, Digital, Government, Legal, Medical, Small, and Special Libraries

About EOS.Web

FOR SPECIAL LIBRARIES: A library automation system,. EOS.Web provides: easy to use screens for library staff & end-users; workflow process improvements; digital and traditional collection management; easy indexing, abstracting and classification; support for development of custom taxonomies; easier access to media & associated metadata; seamless module navigation; customizable reports in PDF, Rich Text, MS Word/ Excel. Available in English, Spanish, French & Italian.

Average rating 4.7/5

Total score
4.7
“Ease of use
4.3
User support
4.8
Features
1.3

Product details

Starting price:

1usd / per month
more about prices

Desktop & Mobile Platforms:

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

EOS International
http://www.eosintl.com
Set up in 1981
United States

Features

Acquisition Management
Barcoding/RFID
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Self Check-in/Check-out
Serials Management
Other categories uses in

Alternatives EOS.Web


D
Dale J.

«EOS.Web OPAC»

Usability

Support

Features

5

Overall rating

Benefits:

EOS Web OPAC is a great tool. Excellent functionality that is constantly being expanded though periodic updates. On-site training was well worth the expense. Customer service is unsurpassed.

Drawbacks:

Nothing comes immediately to mind.

In sum:

Highest recommendation.

September 3, 2021
Feedback source: the Internet
V
Verified Reviewer

«EOS.Web supports knowledge knowledge Management in corporations»

Usability

Support

Features

5

Overall rating

Benefits:

We implemented EOS.Web for a corporate library because it has the capability to narrow down topics into specific blocks of information. These features are ideal for meeting information needs of a definable and homogeneous corporate community With EOS.Web, we have been able to customise attributes of corporate documents and separate documents that are OPAC viewable from those that are password protected. Some corporate reports are confidential We customised EOS.Web to engage patrons via email. When a resource is due for return, an automatic email is generated to remind the patron. In addition, patrons use My Request to seek reference services from the library. Patrons also manage which RSS feeds they receive Whenever I catalogue and classify materials, I use EOS.Web's useful links which gives me access to external servers for cataloguing information.

Drawbacks:

Corporate documents such as reports are largely in loose format and need digitising for preservation. I wish EOS.Web had a feature that edit scannes files to make them searchable.

In sum:

We have used engaging features of EOS.Web to keep patrons of a corporate Library informed about the goings on in as far as library and information is concerned.

August 17, 2021
Feedback source: the Internet
M
Mary G.

«Enhancements»

Usability

Support

Features

4

Overall rating

Benefits:

Enhancements are very important to improving EOS.

Drawbacks:

The rather new system for enhancements is not easy to use, as the old enhancement system was. The new system is difficult to read & navigate, so I do not use it much anymore, since I am a very busy librarian. Why was this system made less useful to users?

In sum:

I find EOS staff to be be very helpful.

August 15, 2021
Feedback source: the Internet
A
Amalin F.

«EOS.Web Enterprise - Feature rich, platinum customer service, great value. »

Usability

Support

Features

5

Overall rating

Benefits:

Feature-rich and flexible with frequent new releases; good accommodation of the requirements of special libraries; easy-to-use interface for library volunteers who have no library training and professional librarians who may not have a lot of technical skill sets but who must perform system administration and/or database management roles; great customer support.

Drawbacks:

No real complaints, but vendor is still working out the kinks with hosting EOS.Web SaaS in a FedRAMP environment (a relatively new requirement for federal libraries), which is (or soon will be) a challenge to all ILS vendors. EOS is at the head of the pack in this regard and we are pleased with their progress and performance in this domain.

In sum:

Has been a really good solution for us, and very affordable. We have a unique situation where a national program office of less than 3 FT staff supports 400+ relatively small staff libraries distributed across the country, most of which are not managed by library professionals. The EOS customer support can't be beat.

July 30, 2021
Feedback source: the Internet
P
Patricia D.

«EOS works well for a highly specialized library»

Usability

Support

Features

5

Overall rating

Benefits:

1. no need for local tech services, no server maintenance 2. large installed base means lots of collaborators for ideas 3. easy to train techs to use it 4. record history means techs and others can be held accountable 5. easy to add users to the backend AND patrons to the front end 6. patron personal login enables renew or request items, they can post reviews of library items 7. automated overdue and other notices can be mailed AND emailed to patrons, very reliable 8. Circulation is a snap 9. Customer Service is truly SERVICE, a rare thing these days. They are fast, accurate, and concerned about getting the results I want. 10. In 18 months I have never experienced a single server crash/downtime (and that includes the time there was a huge power outage in Carlsbad.)

Drawbacks:

1. Staff mode requires Internet Explorer. Mac users have to make special accommodations to be able to use it. (Bias: I truly HATE IE) 2. Having been trained on a system that generated smart barcodes and spine labels automatically, I find EOS to be clunkier for that. I have to use an add-on (Avery Dennison) and still have not successfully generated a usable zebra-stripped barcode. (I am entering the item number by keyboard). 3. It is sometimes quite slow to respond.

In sum:

Even though I find it painful to have to use Internet Explorer, I will continue to make accommodations for it because EOS is worth it in the long run. I especially like knowing that I am not responsible for the server, running backups, and installing upgrades. The company obviously cares about each and every customer. This type of service is rare and I value it.

July 7, 2021
Feedback source: the Internet
M
Melissa L.

«Great for customized product configurations»

Usability

Support

Features

4

Overall rating

Benefits:

Easy of use. EOS guides you through the configuration and lets you know if there are any errors. I love the quote PDF.

Drawbacks:

EOS is often slow. You cannot customize the quote PDF.

In sum:

Excellent for customized configuration product price quoting. The drawing of the configuration is extremely helpful.

June 8, 2021
Feedback source: the Internet
S
Susan W.

«Glad our library has finally dropped EOS»

Usability

Support

Features

3

Overall rating

In sum:

Our library moved away from EOS after a number of years. Customer Service is great, but the software is horrible.

May 15, 2021
Feedback source: the Internet
K
Ken W.

«EOS: Affordable Solution For Our Library»

Usability

Support

Features

5

Overall rating

Benefits:

Feature rich platform that is MARC-complliant, scalable, modular and customizable. Best of all, it is affordable for a smaller library like ours. In several instances they have offered us additional custom programming (for a reasonable price) to fill special needs of our library.

Drawbacks:

EOS products are in a constant state of development and improvement and they are "feature rich." For a small library like ours it can be hard for library staff to keep track of and implement many small but significant improvements. It is good to have "too much functionality" as a complaint.

In sum:

Overall I'd say EOS provides superior, reliable products with excellent customer support, for an affordable price.

April 10, 2021
Feedback source: the Internet
G
Ginny M.

«EOS Web 2012 Review»

Usability

Support

Features

5

Overall rating

Benefits:

Easily searchable. Easy to input information.

Drawbacks:

No capability to search deleted items by date. In the past there have been glitches in the software where we couldn't remove a patron name or couldn't find all items in the shelf list. Sometimes the record count seems to be a little off. Debi Washington has helped us a lot with these issues. Problems like this have been less frequent in the past two years.

In sum:

The product has many more positives for us than negatives. It helps us a lot with collection development since we can see which items/subject areas have been used the most. The circulation module is also very helpful in keeping track of overdue and lost items.

March 13, 2021
Feedback source: the Internet
V
Vincent James S.

«Finally a true web-based system»

Usability

Support

Features

5

Overall rating

Benefits:

Integrates web functionality like RSS feeds, Google book jackets, content agregation and more!

Drawbacks:

Very microsoft driven without being microsoft

In sum:

A good system for any library interested in technology.

February 18, 2021
Feedback source: the Internet