Compare HelloBox и PHP Live!

Benefits:

I liked the vast array of channels to contact the business and you get to choose which channels are turned on and off.

Drawbacks:

The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I th... Read more

The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I think the more channels to communicate with your customer is a good thing, maybe like 3 to 4 should be limited to the widget. It gets too crowded on there.

Summary:

HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have m... Read more

HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have me contact them at a later date. It just so happens that I need an active 24/7 bot to greet my customers, take down information, transfer it to my CRM, and also schedule appointments right there in the chat. HelloBox is a great solution for people who want multiple channels to chat with their customers on all packaged together, however beyond that I'd go with somethign else. Hellobox could have done everything I needed it to do, however, I wasn't interested in it enough to continue with the product.

Benefits:

Its a great software overall. But I believe they need more people to assist the clients they already have.

Drawbacks:

Since my company has a lot of clients, things come up and in digital we need to act quickly. Here with hellobox is my only provider where I have pr... Read more

Since my company has a lot of clients, things come up and in digital we need to act quickly. Here with hellobox is my only provider where I have problems to change simply things as: - account settings - get the bills to a new email My clients are upset because we cannot provide them bills for a service, which is a very bad image for the company.

Summary:

I like the software, but it's risky. Considerate this before buying it. Also, if you know another software please let me know!

Benefits:

- Packed with innovative features - Easy to use after some time - Awesome support from the team

Drawbacks:

- The UX was a bit unpleasant at first, but I got the hang of it

Summary:

Pretty damn great. (the founder of HelloBox) is a great guy through and through. He and his team are always willing to help out. Excited to see wha... Read more

Pretty damn great. (the founder of HelloBox) is a great guy through and through. He and his team are always willing to help out. Excited to see what lies in the future for this product :)

Benefits:

These are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options... Read more

These are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options (picture, badge) - QR code generation for SMS - Option to display business hours - Free trial for one month - Amazing customer support

Drawbacks:

These are my suggestions to improve the widget further: - Enhance widget position options (currently left or right, no custom positioning) - Would ... Read more

These are my suggestions to improve the widget further: - Enhance widget position options (currently left or right, no custom positioning) - Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages) - Translation (FR) is not perfect - Add option to display time in 24h format and date as day dd mm - Reduce loading time (currently 5 sec) - Add option to customize the apparition of the widget (event trigger, timer, animation effect.) - No need to enter credit card info to get free trial

Summary:

The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the cu... Read more

The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great! I recommend this widget for professional websites.