Compare HelloBox и ProProfs Chat

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds a... Read more

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visi... Read more

Rating
4.7 / 5
4.3 / 5
Marketing Automation software features
Website Visitor Tracking
Website Visitor Tracking
Help Desk software features
Customizable Branding
Customizable Branding
Live Chat software features
Offline Form
Proactive Chat
Transfers/Routing
Offline Form
Proactive Chat
Transfers/Routing
Emergency Notification software features
Geotargeting
Geotargeting
Remote Support software features
Screen Sharing
Screen Sharing
EDI software features
Third Party Integrations
Third Party Integrations
Complaint Management software features
Canned Responses
Canned Responses
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Great product, just not for my business

Benefits:

I liked the vast array of channels to contact the business and you get to choose which channels are turned on and off.

Drawbacks:

The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I th... Read more

Summary:

HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have m... Read more

Nicholas I.
4 / 5

Great product, bad service

Benefits:

Its a great software overall. But I believe they need more people to assist the clients they already have.

Drawbacks:

Since my company has a lot of clients, things come up and in digital we need to act quickly. Here with hellobox is my only provider where I have pr... Read more

Summary:

I like the software, but it's risky. Considerate this before buying it. Also, if you know another software please let me know!

Marylou M.
4 / 5

HelloBox - The smart tool you never knew you ever needed

Benefits:

- Packed with innovative features - Easy to use after some time - Awesome support from the team

Drawbacks:

- The UX was a bit unpleasant at first, but I got the hang of it

Summary:

Pretty damn great. (the founder of HelloBox) is a great guy through and through. He and his team are always willing to help out. Excited to see wha... Read more

Verified Reviewer
5 / 5

Contact widget for your website

Benefits:

These are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options... Read more

These are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options (picture, badge) - QR code generation for SMS - Option to display business hours - Free trial for one month - Amazing customer support

Drawbacks:

These are my suggestions to improve the widget further: - Enhance widget position options (currently left or right, no custom positioning) - Would ... Read more

Summary:

The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the cu... Read more

Nina K.
1 / 5

Affordable and highly valued Service

Benefits:

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer servic... Read more

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization's daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Drawbacks:

The extended functionality provided need extensive time frame to explore

Summary:

It's embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. I... Read more

Preethi R.
5 / 5

Helps You Market Better on Website

Benefits:

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers v... Read more

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.

Drawbacks:

Haven't found one so far in our use of the software for the past 11 months.

Summary:

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience ... Read more

Anji R.
5 / 5

Great solution with loaded support.

Benefits:

I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support ha... Read more

I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution.

Drawbacks:

While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no part... Read more

Summary:

My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't th... Read more

Verified Reviewer
4 / 5

Best live chat tool I've worked on!

Benefits:

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot... Read more

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

Drawbacks:

Summary:

Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now... Read more

Monica R.

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