Compare Contact At Once! и Pure Chat

Benefits:

The world doesn't use the telephone much anymore for getting in touch with an auto dealership. They would prefer to text or chat from their mobile ... Read more

The world doesn't use the telephone much anymore for getting in touch with an auto dealership. They would prefer to text or chat from their mobile device from where ever they may be. ContactAtOnce is a great tool for getting a chat about a specific vehicle on a dealer website. It includes the ability to customize the dealer side of the application so that instead of typing out a long response, you can pick from some preconfigured responses, therefore allowing a salesperson to respond more promptly to questions.

Drawbacks:

Some of our sales team wish that there was an integration with something like Grammarly or another spell check/grammar check software so that they ... Read more

Some of our sales team wish that there was an integration with something like Grammarly or another spell check/grammar check software so that they are alerted to misspellings or bad grammar.

Summary:

Benefits:

It works and it works great. Their operators reply really fast. Price is probably both good and bad... It is really good if you are looking to a "m... Read more

It works and it works great. Their operators reply really fast. Price is probably both good and bad... It is really good if you are looking to a "managed" chat solution (includes operators that communicate with your website visitors). The new updated version of this software has great UX/UI, as well as functionality. Reliable provider. Kia Canada trusts them, since this is the only chat provider that they recommend to their dealerships (as well as they coop a part of your cost if you are a Kia dealership).

Drawbacks:

The price is not the best if you do not need operators (don't quote me on this one... by now you could probably get a cheaper package without opera... Read more

The price is not the best if you do not need operators (don't quote me on this one... by now you could probably get a cheaper package without operators...)

Summary:

This is a really good option, especially if you are in automotive space.

Benefits:

The innovator for online chat and it shows. Everything is straight forward and functional.

Drawbacks:

Maybe better integration with other platforms including social media. I had to struggle to find a con.

Summary:

Benefits:

The ability to set up individual account is relatively simple. The price is very cost effective. ContactatOnce has great integration with our websi... Read more

The ability to set up individual account is relatively simple. The price is very cost effective. ContactatOnce has great integration with our website and 3rd party vendors.

Drawbacks:

The programming seems very dated, the interface included. It is difficult to remove or switch accounts on a computer once a user has left.

Summary:

We were able to effectively and efficiently communicate with our customers in real time.

Benefits:

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel t... Read more

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Drawbacks:

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update... Read more

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Summary:

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page ... Read more

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Benefits:

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the functio... Read more

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Drawbacks:

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from ... Read more

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

Summary:

Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. An... Read more

Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that.

Benefits:

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Drawbacks:

There is honestly nothing I didn't like.

Summary:

Benefits:

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has... Read more

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Drawbacks:

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

Summary:

I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open i... Read more

I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.