Compare LiveAgent и Pure Chat

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communic... Read more

Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat th... Read more

Rating
4.7 / 5
4.6 / 5
Marketing Automation software features
Website Visitor Tracking
Website Visitor Tracking
Help Desk software features
Customizable Branding
Customizable Branding
Live Chat software features
Offline Form
Proactive Chat
Transfers/Routing
Offline Form
Proactive Chat
Transfers/Routing
Emergency Notification software features
Geotargeting
Geotargeting
Remote Support software features
Screen Sharing
Screen Sharing
EDI software features
Third Party Integrations
Third Party Integrations
Complaint Management software features
Canned Responses
Canned Responses
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
4 / 5

Huge platform with many possibilties.

Benefits:

I mostly use LiveAgent to keep email tickets for my support contracts. However I can see the huge potential it brings as a full-fledged, omni-chann... Read more

I mostly use LiveAgent to keep email tickets for my support contracts. However I can see the huge potential it brings as a full-fledged, omni-channel helpdesk platform. LiveAgent will let you pick and choose which features you use. For example, you can use their live-chat widgets, or you can connect a voice ip line to take calls. It can even handle contact forms. In any case, client information will be readily available for a better support experience.

Drawbacks:

As functional as the web platform is, they are a bit stagnant on modern working life. For example, logging into two browsers will close the session... Read more

Summary:

I have been using LiveAgent for a couple years and find it an excellent choice, you will be able to easily keep tabs on clients. If you work with a... Read more

Alfredo J.
5 / 5

Perfect Zendesk alternative

Benefits:

All in one solution with a universal inbox - all tickets and chats are managed from one place. Hybrid ticket stream is perfect, the conversation st... Read more

All in one solution with a universal inbox - all tickets and chats are managed from one place. Hybrid ticket stream is perfect, the conversation started with a live chat can continue seamlessly by e-mail. Call center integration looks very interesting too, but we did not use it yet. We have switched from Zendesk, LiveAgent offers all we need, it is easy to use and much more better priced than Zendesk which was one of the main reason why to switch from Zendesk. We can recommend LiveAgent to everyone who is looking for a Zendesk alternative with lower costs. Customer support is perfect. Configurable chat widgets is also a perfect feature!

Drawbacks:

Nothing crucial, but Action initiator condition in rules doesn't work, this bug is reported for a few weeks, but still not fixed. Web page design w... Read more

Summary:

Verified Reviewer
5 / 5

Positive Feedback

Benefits:

- fast support help - many possibilities to design a template for more usefull tickets - nice overview because of the reporting tools

Drawbacks:

I could not write any negatives since now

Summary:

The Live Agent works very well for our company. Regarding this tool we receive now more specific tickets what increase the time for solving a ticke... Read more

Christoph S.
4 / 5

Significant Value for the price

Benefits:

Price, Excellent customer support, large amount of features and functionality

Drawbacks:

While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing... Read more

Summary:

Ben H.
5 / 5

One of the best out there!

Benefits:

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel t... Read more

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Drawbacks:

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update... Read more

Summary:

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page ... Read more

Stefany D.
4 / 5

Its a wonderful solution comparable to tawk

Benefits:

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the functio... Read more

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Drawbacks:

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from ... Read more

Summary:

Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. An... Read more

George Rex A.
5 / 5

Purely amazing!

Benefits:

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Drawbacks:

There is honestly nothing I didn't like.

Summary:

Verified Reviewer
2 / 5

Why offer an app when it doesn't work?

Benefits:

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has... Read more

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Drawbacks:

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

Summary:

I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open i... Read more

Leticia B.

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