Compare Olark и Pure Chat

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-p... Read more

Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat th... Read more

Rating
4.6 / 5
4.6 / 5
Marketing Automation software features
Website Visitor Tracking
Website Visitor Tracking
Help Desk software features
Customizable Branding
Customizable Branding
Live Chat software features
Offline Form
Proactive Chat
Transfers/Routing
Offline Form
Proactive Chat
Transfers/Routing
Emergency Notification software features
Geotargeting
Geotargeting
Remote Support software features
Screen Sharing
Screen Sharing
EDI software features
Third Party Integrations
Third Party Integrations
Complaint Management software features
Canned Responses
Canned Responses
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

The Best Customer Service Add On!

Benefits:

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: O... Read more

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience.

Drawbacks:

1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the i... Read more

Summary:

Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitel... Read more

Shayne H.
5 / 5

There is no better option today than Olark.

Benefits:

When working with businesses of all kinds, especially the one that is linked to sales and customer service, one of the aspects imposed by the crite... Read more

When working with businesses of all kinds, especially the one that is linked to sales and customer service, one of the aspects imposed by the criterion of a good or bad experience is customer service. That's why I like Olark a lot, because you can offer an exclusive experience, which translates into higher sales. Since we used Olark, we have attracted more people, because thanks to its platform, it allows you to respond in record time, all those doubts about your products or services. Another thing that I like, is the ability that offers you to customize the chat to the corporate image of your company. Also, when you start communicating with any visitor, it allows you to know valuable data for your work, information such as location and contact details. Live chat is so important to us, and the best option you can find is Olark.

Drawbacks:

All their years of experience offer you a shielded commercial option, which makes me not identify negative aspects of their platform or their servi... Read more

Summary:

Every time a potential client came in, we noticed that soon after we left our portal, we began to prove that it was what was needed, and we noticed... Read more

Santiago A.
3 / 5

Decent value but performance somewhat lacking

Benefits:

Easy to use Through metrics and reporting Easily integrated with other ticketing and metrics tracking programs

Drawbacks:

Unable to post images (from the chat rep side) Performance/ functionality somewhat inconsistent Limited ability to create personalized macros Agent... Read more

Summary:

When Olark is functioning correctly, it's a decent tool. The service is affordable, and this has been the largest draw. Our organization uses it as... Read more

Jesse M.
4 / 5

Better way to provide better customer experience

Benefits:

Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and au... Read more

Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and automated messages.

Drawbacks:

One of the notable dislikes of Olark includes limited features when setting up chatbots and more dedicated automated responses. Also, managing larg... Read more

Summary:

Olark is quite streamlined and dedicated to the service it provides. It's pretty affordable, easy to operate, and has helped us deliver better cust... Read more

Sushil K.
5 / 5

One of the best out there!

Benefits:

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel t... Read more

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Drawbacks:

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update... Read more

Summary:

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page ... Read more

Stefany D.
4 / 5

Its a wonderful solution comparable to tawk

Benefits:

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the functio... Read more

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Drawbacks:

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from ... Read more

Summary:

Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. An... Read more

George Rex A.
5 / 5

Purely amazing!

Benefits:

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Drawbacks:

There is honestly nothing I didn't like.

Summary:

Verified Reviewer
2 / 5

Why offer an app when it doesn't work?

Benefits:

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has... Read more

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Drawbacks:

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

Summary:

I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open i... Read more

Leticia B.

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