Compare Pure Chat и SegMate

Benefits:

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel t... Read more

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Drawbacks:

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update... Read more

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Summary:

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page ... Read more

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Benefits:

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the functio... Read more

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Drawbacks:

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from ... Read more

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

Summary:

Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. An... Read more

Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that.

Benefits:

Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all!

Drawbacks:

There is honestly nothing I didn't like.

Summary:

Benefits:

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has... Read more

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Drawbacks:

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

Summary:

I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open i... Read more

I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.

Benefits:

What I loved the most was the ease of use and the automations you can do. Another plus is the visual of the whole platform, you don't need to figur... Read more

What I loved the most was the ease of use and the automations you can do. Another plus is the visual of the whole platform, you don't need to figure anything out because it's all well laid out for you.

Drawbacks:

Well, as a startup yet, some things are not finished, but they are on the roadmap, so the future looks promising.

Summary:

I believe that big sharks in this space will live to see Segmate grow faster than what some of them would have wanted to, because it is absolutely ... Read more

I believe that big sharks in this space will live to see Segmate grow faster than what some of them would have wanted to, because it is absolutely easy to operate the software and the entry barrier is a totalno brainer for entrepreneurs who are looking to scale their businesses by helping other business owners scale theirs.

Benefits:

Ease of use, helped by a very extensive tutorial training series, which covers in detail all the features SegMate offers. Support is also fast and ... Read more

Ease of use, helped by a very extensive tutorial training series, which covers in detail all the features SegMate offers. Support is also fast and helpful. They're constantly developing the software and keep you updated about any Facebook changes, or issues. The interface is clean and easy to navigate/understand and the software works as expected and I've never come across a bug. It also offers great value and I'm sure will be one of the cornerstones of my marketing business into 2019 and beyond. Highly recommended!

Drawbacks:

Lacks a couple features that it's competitors have but they're developing it to being just as good soon but at better value.

Summary:

It's helped me get started in the exciting new sphere of Messenger Marketing and has opened my mind to the possibilities, there's a growing communi... Read more

It's helped me get started in the exciting new sphere of Messenger Marketing and has opened my mind to the possibilities, there's a growing community feel and the support is both personal and high-quality, I'm very glad I chose their service.

Benefits:

Is a FB messenger bot that collects subscribers for your marketing intent.

Drawbacks:

I honestly felt it's still beta though they launched it as a matured product. Pales in comparison with ManyChat.

Summary:

Not good. Unrealistic pricing with what it has to offer.

Benefits:

It has many tutorials and feels reliable!

Drawbacks:

The visuals and graphics seem just a touch outdated for some reason, even though the overall product is not.

Summary:

Just installed it to use for my agency and so far I have really liked working with it. The tutorials are a wonderful feature and I have heard nothi... Read more

Just installed it to use for my agency and so far I have really liked working with it. The tutorials are a wonderful feature and I have heard nothing but good things in the agency world about SegMate as well.