Compare Olark и SnapEngage

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-p... Read more

Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates ... Read more

Rating
4.6 / 5
0 / 5
Marketing Automation software features
Website Visitor Tracking
Website Visitor Tracking
Help Desk software features
Customizable Branding
Customizable Branding
Live Chat software features
Offline Form
Proactive Chat
Transfers/Routing
Offline Form
Proactive Chat
Transfers/Routing
Emergency Notification software features
Geotargeting
Geotargeting
Remote Support software features
Screen Sharing
Screen Sharing
EDI software features
Third Party Integrations
Third Party Integrations
Complaint Management software features
Canned Responses
Canned Responses
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

The Best Customer Service Add On!

Benefits:

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: O... Read more

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience.

Drawbacks:

1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the i... Read more

Summary:

Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitel... Read more

Shayne H.
5 / 5

There is no better option today than Olark.

Benefits:

When working with businesses of all kinds, especially the one that is linked to sales and customer service, one of the aspects imposed by the crite... Read more

When working with businesses of all kinds, especially the one that is linked to sales and customer service, one of the aspects imposed by the criterion of a good or bad experience is customer service. That's why I like Olark a lot, because you can offer an exclusive experience, which translates into higher sales. Since we used Olark, we have attracted more people, because thanks to its platform, it allows you to respond in record time, all those doubts about your products or services. Another thing that I like, is the ability that offers you to customize the chat to the corporate image of your company. Also, when you start communicating with any visitor, it allows you to know valuable data for your work, information such as location and contact details. Live chat is so important to us, and the best option you can find is Olark.

Drawbacks:

All their years of experience offer you a shielded commercial option, which makes me not identify negative aspects of their platform or their servi... Read more

Summary:

Every time a potential client came in, we noticed that soon after we left our portal, we began to prove that it was what was needed, and we noticed... Read more

Santiago A.
3 / 5

Decent value but performance somewhat lacking

Benefits:

Easy to use Through metrics and reporting Easily integrated with other ticketing and metrics tracking programs

Drawbacks:

Unable to post images (from the chat rep side) Performance/ functionality somewhat inconsistent Limited ability to create personalized macros Agent... Read more

Summary:

When Olark is functioning correctly, it's a decent tool. The service is affordable, and this has been the largest draw. Our organization uses it as... Read more

Jesse M.
4 / 5

Better way to provide better customer experience

Benefits:

Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and au... Read more

Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and automated messages.

Drawbacks:

One of the notable dislikes of Olark includes limited features when setting up chatbots and more dedicated automated responses. Also, managing larg... Read more

Summary:

Olark is quite streamlined and dedicated to the service it provides. It's pretty affordable, easy to operate, and has helped us deliver better cust... Read more

Sushil K.

Alternative software

rating

4.6 ( 28 reviews )

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. With Provide Support Live Chat you get: All features included in any plan, unlimited number of chats, multiple domains support at no extra cost, flexible chat window and chat button customizations, powerful chat statistics, live product assistance 24/7 and many more. Learn more about Provide Support

rating

4.7 ( 50 reviews )

LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system. Learn more about LiveZilla

rating

3.7 ( 3 reviews )

Add live chat to your website, engage with your customers in real-time and increase your revenue. Customize the text and colors of your chat box to fit your website. Receive messages even when you are offline. Provide great customer support with our ticketing system. Learn more about LiveSupporti

PHP Live! is a PHP and MySQL powered live chat solution for websites. We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can be installed on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes. Learn more about PHP Live!

rating

4.7 ( 50 reviews )

Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works across devices, so you can initiate chat and text conversations with consumers and sell more. From the widest software deployment options to the only truly complete conversation management solution, come see why our customers rate us #1 in satisfaction. Learn more about Contact At Once!

rating

4.5 ( 2 reviews )

Live chat with integrated behavioral targeting tool. Watcheezy collects datas about your eCommerce visitors and identify potential buyers based on the browsing history. Start a targeted chat with your potential buyers via Click to chat, click to Call & Email and provide the right support, at the right time, to the right customer. Save sales, engage your customers and improve their satisfaction. Learn more about Watcheezy

See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers. Learn more about Chatnox Live Chat

One App for 22+ messaging services WhatsApp, Facebook Messenger, Hangouts, Telegram, Skype, Slack, Twitter, Discord, GroupMe, Facebook Page messenger, VK,Chat, Tinder and many ,ore Note: One Chat is a wrapper app, combining all the messaging services. Experience will be 100% similar to web extension of those services, which extra features as follows. Features: Schedule message to send them at a planned time. Use Multiple parallel accounts of the same service. Privacy mode. Learn more about One Chat

rating

4.3 ( 47 reviews )

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI Learn more about ProProfs Chat