Compare ProProfs Chat и SnapEngage

Benefits:

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer servic... Read more

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization's daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Drawbacks:

The extended functionality provided need extensive time frame to explore

Summary:

It's embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. I... Read more

It's embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Benefits:

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers v... Read more

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.

Drawbacks:

Haven't found one so far in our use of the software for the past 11 months.

Summary:

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience ... Read more

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Benefits:

I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support ha... Read more

I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution.

Drawbacks:

While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no part... Read more

While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms.

Summary:

My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't th... Read more

My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't think I have anything as of since I can partake in con segment. It functions admirably for me!

Benefits:

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot... Read more

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

Drawbacks:

Summary:

Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now... Read more

Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!