About Freshdesk Messaging
Freshdesk Messaging (Formerly Freshchat) is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshdesk Messaging (Formerly Freshchat) helps businesses and its teams focus on a continuous and context-driven messaging experience.
Your customers have changed. So should your customer service.
Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.
- One inbox for all messages
See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support customers across messaging apps and devices.
- Self-service. Everywhere
Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate to an agent - all done automatically.
- Do more with less
Reduce your cost of providing customer service. Move from costly and slow channels to cost-effective modern messaging to scale efficiently.