Who is this service for?

We are serving businesses and organizations from a variety of industries such as E-Commerce, Education, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, etc

About Provide Support

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. With Provide Support Live Chat you get: All features included in any plan, unlimited number of chats, multiple domains support at no extra cost, flexible chat window and chat button customizations, powerful chat statistics, live product assistance 24/7 and many more.

Average rating 4.6/5

Total score
4.6
“Ease of use
4.8
User support
4.7
Features
3.8

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

Linux

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Provide Support
http://www.providesupport.com
Set up in 2003
United States

Features

Canned Responses
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integrations
Transfers/Routing
Website Visitor Tracking
Other categories uses in

Alternatives Provide Support


T
Tim B.

«Great chat software that is both easy to use and user friendly»

Usability

Support

Features

4

Overall rating

Benefits:

I like that this software is very easy to implement and get started very easily. All of the agents I have that use this feature are able to get trained in a short amount of time which really helps our team save time and money in training. I like the different options when it comes to customizing things to my specific needs based on client feedback and preferences. I like that customer support is very friendly, knowledgeable, and helpful whenever I have issues arise that I am not able to figure out on my own.

Drawbacks:

I wish there a more modern user interface that was a little more polished, but I like what we use currently. There is always room for improvement and I think this is one area that could be worked on.

In sum:

Customer support that is always available and helpful. Easy to use software that was very user friendly when implementing. Custom reports that help me track our ROI and performance.

September 26, 2021
Feedback source: the Internet
P
Peter R.

«Good, simple chat program»

Usability

Support

Features

4

Overall rating

Benefits:

The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through.

Drawbacks:

I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase.

In sum:

Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service.

September 15, 2021
Feedback source: the Internet
Paul P.

«They provide an excellent web site chat and customer support product»

Usability

Support

Features

5

Overall rating

Benefits:

They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service.

Drawbacks:

Nothing negative to write about. Experience in product use and client service all positive.

In sum:

This is a very innovative company I have done business with for over 10 years. They provide an excellent web site chat and customer support product for enhancing any small company's web customer service and sales operation. It is an affordable price and comes with quick and responsive client service.

September 1, 2021
Feedback source: the Internet
M
Martina G.

«Good live chat app»

Usability

Support

Features

4

Overall rating

Benefits:

Easy to use and great responsiveness of customer support

Drawbacks:

I feel the app is a little bit old in design of buttons and UX

In sum:

It's great that our customers have the option to chat with us

August 27, 2021
Feedback source: the Internet
J
Justin B.

«Great Product *But...*»

Usability

Support

Features

5

Overall rating

Benefits:

The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because...

Drawbacks:

...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness.

In sum:

Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you.

August 23, 2021
Feedback source: the Internet
Craig G.

«Great value for product.»

Usability

Support

Features

5

Overall rating

Benefits:

Works consistently well. Except for a few issues mentioned below, the response time is pretty good. I'm rethinking some strategies to try and capture some abandoned website users.

Drawbacks:

I do wish they would get a better way to import a text file to populate the canned response file but it still is a great value. Looking forward to the release of the statistics module. I've been waiting for a fix to it. It was a great reporting mechanism when it worked.

In sum:

A great contact tool for following up on customers.

August 20, 2021
Feedback source: the Internet
E
Ernie C.

«Provide Support is cost effective and easy to implement.»

Usability

Support

Features

5

Overall rating

Benefits:

We were able to trial and start using right away with little to no learning curve. It was also easy to switch payment plans.

Drawbacks:

I don't have any complaints at this time.

In sum:

Provide Support allows us to easily interact with our website visitors who initiate contact at their convenience. We we able to customize the appearance to our brand and choose how it best works for us. They offer way more features than I think we will ever need.

August 20, 2021
Feedback source: the Internet
J
Johanne C.

«Very good product »

Usability

Support

Features

5

Overall rating

Benefits:

We have been using this software for a very long time. Very efficient, easy for our team to use and friendly for our customers.

Drawbacks:

Nothing to report, do not see any flaws.

In sum:

The support team is easy to reach and efficient.

August 10, 2021
Feedback source: the Internet
W
Wesley L.

«Provide Support has exceeded expectations!!»

Usability

Support

Features

5

Overall rating

Benefits:

The ease of use and reliability are key pros that need to be mentioned. The software has always functioned will minimal bugs or glitches.

Drawbacks:

The PC software has no flaws that I can think of. The smart phone app could use some improvements. The most obvious being sound alerts when a new chat session is requested. The alerts work some of the time, but are not consistent.

August 4, 2021
Feedback source: the Internet
K
Kimberly G.

«Great Connection to the Outside World»

Usability

Support

Features

4

Overall rating

Benefits:

We like the fact that our customers can access our website and chat us to place orders and have any questions answered in real time.

Drawbacks:

We do not like all of the Spam Callers we have come into contact with. This really is not due to the software itself.

In sum:

As the Administrator, I love the transcripts that are provided via support. I am able to read them and cross train my end users on certain encounters.

July 20, 2021
Feedback source: the Internet