Who is this service for?

Connecteam serves the following industries; hospitality, retail, construction, manufacturing, healthcare, services, security, HVAC, and any other industries that have a need to manage their staff.

About Connecteam

Connecteam is the easiest way to increase efficiency, oversight, and communication at your maid service business. Connecteam offers multiple tools to easily operate and manage your maid service business: time tracking, job scheduling, multiple communication tools, online mobile-first checklists, forms and reports, and much more, all from one place. Getting started is easy and free!

Average rating 4.9/5

Total score
4.9
“Ease of use
4.8
User support
5
Features
4.7

Product details

Starting price:

1usd / per month
more about prices

Free version:

Yes

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Connecteam
http://connecteam.com/
Set up in 2015
United States

Features

360 Degree Feedback
Academic/Education
Access Controls/Permissions
Activity/News Feed
Advertising Management
Alerts/Notifications
Applicant Tracking
Appointment Scheduling
Approval Process Control
Archiving & Retention
Asset Tracking
Assignment Management
Asynchronous Learning
Audio / Video Conferencing
Audio Calls

Automated Scheduling
Automatic Time Capture
Banquet Management
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Billing & Invoicing
Biometric Recognition
Blended Learning
Blogs
Booking Management
Brainstorming
Browsing History
Budgeting/Forecasting
Built-in Course Authoring
Built-in LMS
Business Process Automation
Calendar Management
Calibration Management
Certification & Licensing
Chat/Messaging
Class Scheduling
Collaboration Tools
Commenting/Notes
Commercial Properties
Compensation Management
Compliance Tracking
Contact Database
Contact Management
Content Management
Contract/License Management
Contractor Management
Corporate/Business
Cost Management
Create Subtasks
Customer Database
Customer Management
Customer Portal
Customizable Dashboard
Data Analysis Tools
Directory Listing Management
Discussions / Forums
Dispatch Management
Document Classification
Document Generation
Document Management
Drag & Drop
eCards
eCommerce Management
eLearning Companies
Electronic Signature
Email Marketing
Employee Activity Monitoring
Employee Database
Employee Directory
Employee Email Monitoring
Employee Management
Employee Photos
Employee Profiles
Employee Recognition
Employee Scheduling
Equipment Management
Event Calendar
Event Management
Facility Management
Facility Scheduling
File Conversion
File Recovery
File Sharing
Fixed Asset Management
FMLA Administration
For HVAC Companies
For Schools
Forms Creation & Design
Forms Management
Full Text Search
Gamification
Gantt/Timeline View
Goal Management
Goal Setting / Tracking
Graphical Workflow Editor
Group Scheduling
Idle Time Monitoring
Incident Management
Inspection Management
Inventory Control
Inventory Management
Job Management
Key & Lock Management
Keystroke Recording
Kitchen / Menu Management
Knowledge Management
Labor Forecasting
Layout & Design
Learner Portal
Leave Policy Management
Leave Tracking
Maintenance Scheduling
Manager-to-Peer Recognition
Meeting Management
Mention Management
Messaging
Mobile Access
Mobile App
Mobile Learning
Mobile Survey
Mobile Time Tracking
Modeling & Simulation
Multi-Location
Multiple Billing Rates
Negative Feedback Management
Newsletter Management
No-Code
Nominations
Offline Access
Offline Response Collection
Offline Time Tracking
Onboarding
Online Punch Card
Online Time Clock
Optical Character Recognition
Order Management
Overtime Calculation
Payment Collection in the Field
Payment Processing
Payroll Management
Peer-to-Peer Recognition
Percent-Complete Tracking
Performance Management
Performance Metrics
Predictive Maintenance
Preventive Maintenance
Process/Workflow Automation
Productivity Analysis
Progress Tracking
Project Management
Project Planning/Scheduling
Pulse Surveys
Punch card
Question Branching
Question Library
Quotes/Estimates
Real Time Editing
Real-Time Chat
Real-time Scheduling
Recipe Management
Recognition Tracking
Recruitment Management
Recurring Appointments
Recurring Tasks
Remote Access/Control
Reporting/Analytics
Residential Properties
Resource Management
Resource Scheduling
Reviews Management
Rewards Catalog
Rewards Points
Room Booking
Room Scheduling
Routing
Salaried Employee Tracking
Schedule Distribution
Scheduling
SCORM Compliance
Screen Activity Recording
Screen Sharing
Search/Filter
Self Service Portal
SEO Management
Service History
Shift Swapping
Sick Leave Tracking
Site Intercept Survey
Skills Tracking
Skip Logic
Social Recognition
Space Management
Spreadsheet View
Support Audio/Images/Video
Survey/Poll Management
Surveys & Feedback
Synchronous Learning
Task Board View
Task Management
Technician Management
Third Party Integrations
Time & Attendance
Time Off Management
Time Tracking
Timesheet Management
To-Do List
Training Companies
URL Customization
Vacation/Leave Tracking
Variable Workforce
Vendor Management
Version Control
Video Conferencing
Visitor Management
Waitstaff Management
Work Order Management
Workflow Configuration
Workstation Tracking

Alternatives Connecteam


M
Mark A.

«Great support»

Usability

Support

Features

4

Overall rating

Benefits:

The training provided by [SENSITIVE CONTENT HIDDEN] has been our best experience. The time tracking is useful as well.

Drawbacks:

The software itself requires me a little more searching for some components than I like such as reporting, but overall very useful.

In sum:

The customer service is better than most. [SENSITIVE CONTENT HIDDEN] took the time to make sure we felt comfortable using the varying components available. She also provided us links to support that will increase our productivity with the program.

September 30, 2021
Feedback source: the Internet
J
Jose A.

«An amazing app for startups and established businesses»

Usability

Support

Features

5

Overall rating

Benefits:

The ease of use and implementation is always important to reduce the time it takes to train and have to correct errors.

Drawbacks:

Some great features are only for the higher tear subscriptions which as a smaller company is a bit costly.

In sum:

The team has been great! very attentive and respond to questions very quickly. They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.

September 24, 2021
Feedback source: the Internet
K
Kristina T.

«Looks professional, easy to use, and great value for the cost. »

Usability

Support

Features

5

Overall rating

Benefits:

I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost. I love that they are constantly working hard to continually improve (on an already amazing solution) and send out updates often about what new features they are adding on.

Drawbacks:

What I like the least about this software is that some things are found in very weird locations (Why is Geo-Fencing in time clocks and not in settings under job scheduling?). I also wish there were training videos for employees. I work remotely and our employees are older and wish there is a way to send them a tutorial without having to try and teach them over a call. (I gave up and made my own training videos on how to use the app and they still struggle).

In sum:

I can not praise your customer service enough! It is no secret that I love working with [SENSITIVE CONTENT HIDDEN]. He is my favorite to chat with because he always makes sure he understands what I am asking, gives in-depth responses (so I fully understand him), often shares personalized quick videos, and always has a workaround when I am having an issue. He continually tells me how wonderful it is to work for Connecteam (and I am so glad to support a company that treats its employees so well). I know that anytime I chat in with a question, anyone can and will provide exceptional customer service. I have never been disappointed with a conversation with them.

September 23, 2021
Feedback source: the Internet
A
Alhassan A.

«No more slacking by lazy team members, cos everyone's input and activity gets tracked individually»

Usability

Support

Features

5

Overall rating

Benefits:

The best thing about Connecteam is the extreme ease of use. My field agents with low-capacity devices no longer have an excuse for not filling out their timesheets and liaising their activities with me and other team leaders. Secondly, the layout of the interface makes navigation between pages and functions very smooth.

Drawbacks:

I have zero complaints from using Connecteam. It exceeded my expectations more than threefold.

In sum:

The administrative aspects of managing teams can be very hectic, but Connecteam helps make it significantly easier. Preparing timesheets and submitting them at the end of the month no longer takes me a full day to complete; I am able to generate reports on the go and at any point during the month. Also, Connecteam's automated alerts and notifications allowed me ample time to make the necessary adjustments to make up for upcoming staff leave periods.

September 10, 2021
Feedback source: the Internet
Michael R.

«Connecteam »

Usability

Support

Features

5

Overall rating

Benefits:

Connecteam is a software that is being used departmentally in the organization. It allows for members of veach department to internally communicate. What I like most about the software is that it is easy to use and also the customer support is always available. It has helped us to communicate with speed and at ease.

Drawbacks:

I am beyond satisfied with the sofware. It is reach in features and very affordable. I have no dislike for the product.

In sum:

It is a sofware that is easy to use and has enabled us to communicate with speed and at ease. Its rich in featuresand worthy every penny.

September 8, 2021
Feedback source: the Internet
N
Nyla C.

«This is the greatest thing ever.»

Usability

Support

Features

5

Overall rating

Benefits:

Want to design your own employee app? No, seriously... a REAL app? Connecteam is for you. Want to add custom features such as a mobile time clock, work schedule, event calendar, incident report app, reimbursement report app, online education center, custom push notifications, digital company handbook, in app messenger, team self-assessment, team surveys, a mobile help desk, and much much more? Connecteam is for you. It is ready to right after sign up, and scaling up seems endless. I could rave for days - l.i.t.e.r.a.l. days about everything I love about this software - but I don't have the space. What I will say is that Connecteam has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't. Connecteam is what all other 'create your own app in a few clicks' companies wanted to be and promised to be.

Drawbacks:

I only have 2 dislikes - that's right... out of all the amazing features and functionality available in Connecteam, I only dislike 2 things about the software. Just pause a moment before I proceed and let that sink in. Cons: The 1st con actually isn't a software issue. It's a support issue. Support is readily available, super polite, and extremely responsible. However, for elevated tasks, a ticket must always be created and escalated and the wait times for that are extremely, extremely long. Need help setting up a feature? Connecteam support is there almost instantly willing and ready to help. Need help figuring out why said feature is doing something wonky? Sorry, gotta create a ticket for that. Right now, I'm still waiting on a resolution for a bug I reported over a week and a half ago. Thankfully, the bug doesn't restrict my ability to use the software. It's more of a cosmetic issue. The 2nd con is that there is a feature in the software called 'Workflows'. In brief, it allows you to set up an app within the app of sorts where app users can enter info or submit forms, and someone else (such as a manager or payroll approver) can review what was submitted and update the status (to something such as approved or rejected, for example). The problem I have is that there is no way to leave a note to the submitter after reviewing the submission. You can't leave feedback or praise, you have to start a chat to message someone which means backing out, extra clicks, etc.

In sum:

Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.

September 5, 2021
Feedback source: the Internet
S
Sierra L.

«All of the tools I need in one place»

Usability

Support

Features

5

Overall rating

Benefits:

I love that it allows me to do my basic day to day scheduling, time audits and staff management. The features that won me over though, were the messaging capabilities, the training portals and the quiz features. In our industry we change sales often. I love having a quiz feature to publish the sale and make sure my team is updated on all of the ins and outs.

Drawbacks:

I wish this had a payroll processing feature so it could be a complete all-inclusive program, currently I export my teams timeclock and send to payroll. If payroll could just log in and distribute that would be amazing.

In sum:

Wonderful. The software is easy to use and makes things quick to work around.

August 29, 2021
Feedback source: the Internet
K
Kourtney T.

«LIFE SAVER»

Usability

Support

Features

5

Overall rating

Benefits:

I love that I can easily view my entire staff's schedule, approve vacation, export timesheets for payroll for a specified pay period, and set up daily reports for my staff to fill out using the workflow option. I also love that I can see specifically which employees read updates.

Drawbacks:

I honestly don't have any complaints about the app. I feel that it is EXTREMELY user friendly!

In sum:

We played around with several different software options for our staff. We were using several different apps and wanted to switch to something that had all features in one place. Connecteam has been AWESOME for us! My staff uses the workflow feature daily to fill out daily reports about their day, the chat feature to communicate with their coworkers, and the time clock and shift swapping is super easy! We love how easy it is to learn and use! And the customer service is EXCEPTIONAL. As a manager, it's so convenient and way less time consuming to have all these features like vacation approval, exporting timesheets, and capability to upload PDF files etc to update my staff quickly!

August 26, 2021
Feedback source: the Internet
R
Rina D.

«Small Business»

Usability

Support

Features

5

Overall rating

Benefits:

I liked that it was able to support us as a small business, and not only for large businesses. We use the scheduling aspect, lists, tasks, and updates.

Drawbacks:

There are some features in the advanced pricing tier that I would like but am not able to access.

In sum:

The support has been amazing. I had a live one on one with a rep that went over features that were applicable to MY business, not just a general introduction that wasn't pertinent.

August 19, 2021
Feedback source: the Internet
J
Jessica E.

«Beginning Stages»

Usability

Support

Features

5

Overall rating

Benefits:

The software is easy to use, even for those who are not tech savvy. We have a couple employees who do not do computer stuff and they are able to view updates and chats on the mobile ap. There is so much more to this than first expected and all has been good so far. We are just starting to use the Task Management feature which is going to be a game changer for us with making communication seamless between our field techs and our in-office sales and retail people. We have not trialed the syncing between Google Calendar with job assignments but hope to soon and from the demos, it appears it will stream-line our processes.

Drawbacks:

Haven't found anything yet, hopefully I won't even need to update this review section!

In sum:

The customer service is exceptional. I highly recommend requesting a live screen/share viewing. They will talk to you about what your looking for, what kind of business you have and are honest about which aspects will work best for you and your company. I look forward to working with them to learn more.

August 6, 2021
Feedback source: the Internet