Compare Azzier CMMS и ServiceMAX1

Benefits:

WW is very easy to use. I have feedback from many staff members (from computer-savvy to tech-challenged) is that it is a great product. With a we... Read more

WW is very easy to use. I have feedback from many staff members (from computer-savvy to tech-challenged) is that it is a great product. With a week's worth of training, most users were able to immerse themselves into the software. The ASP version has been extremely fast with no lags. The fact that there is an auditing trail for every input/edit to the database is a great plus, and while the security/permission settings for the individual users took us a little while to figure out, it has been extremely valuable because any changes to the data can be tracked to the user, and permissive rights can be modified quickly so there are no outwardly obvious ways to harm the data. And we all know, the content is worth much more that whatever price you paid for the software. Reports are highly customizable, and if you know what you want you can pull it out; the data is exportable or at least you can copy and past to Excel to run customized queries and pivot tables.

Drawbacks:

Currently you can only view one screen - if you want to jump from module to module you lose your place in the first screen. To counter this shortc... Read more

Currently you can only view one screen - if you want to jump from module to module you lose your place in the first screen. To counter this shortcoming, I use the worklist feature extensively. WW remembers the recently viewed POs, Equipment numbers, WOs, etc., and store them in separate buffer lists that you can quickly pull back into your work screen. But again, you will lose your place in the module you were in. Although reports can be created for culling data from many of its internal tables, it helps if you have working knowledge of SQL strings, or if you have done programming in the past. Otherwise pay Tero to create custom reports.

Summary:

Overall, the staff at Tero has been very supportive and timely in responding to bug fixes and addressing our needs, from the President of the compa... Read more

Overall, the staff at Tero has been very supportive and timely in responding to bug fixes and addressing our needs, from the President of the company to their tech support. In our instance, our installation was somewhat unique because we requested new additions to meet our accounting needs, such as account payable, invoicing, exporting to a general ledger software from a 3rd party. Tero has been working with the accounting and IT staff to extensively. Although WW rolled out in my company with some glitches, the problems were small compared to the overwhelming support from its users. No matter what CMMS you end up with, there will be teething pains and tweakings that must be done to suit your needs. There are other EAM software that can do way more, but their price tags are also north of the $500,000 range; they are much more complex to implement (e.g., taking 1 year to roll out one module out of many), compared to what is a mid-range price for WW.

Benefits:

The software is web based and allowed for easy deployment. Allowed for a lot of customzations even to core product.

Drawbacks:

Purchasing is not its forte and needed a lot of customizations to be sufficient. Poor customer tech support service where you could spend days try... Read more

Purchasing is not its forte and needed a lot of customizations to be sufficient. Poor customer tech support service where you could spend days trying to figure out a bug. They do not look at customer environment and leaves it up to the customer to figure out.

Summary:

Spent many iterations through customizations to perfect the system to meet accounting needs. Is a sufficient data tracker for maintenance of assets.

Benefits:

Web works is very user-friendly & a useful tool to capture cost associated with the schools and centers.The system is set to give limited access to... Read more

Web works is very user-friendly & a useful tool to capture cost associated with the schools and centers.The system is set to give limited access to each user group.The equipment module provides information on various equipment & vehicles which assists to capture cost & support budget planning.The procedure module and preventative maintenance program to insure proper operation on equipment & to winterize facilities & sport centers.The vendor module allows the location,inventory items & contact information to be accessed.The work order system will capture hours & all the material cost associated with the school & equipment.The purchasing module allows input of each item purchased & receives the inventoried items to the cost center.The reports module is a useful tool in capturing: work performed,actual hours,material cost,number of work orders & purchase orders Reports are published to superivors,data entry, & upper management to check cost variance,cost efficiency and for budget planning

Drawbacks:

I would recommend more conferences and trainings in the surrounding areas close to where the system is used... The online trainings are a great wa... Read more

I would recommend more conferences and trainings in the surrounding areas close to where the system is used... The online trainings are a great way to communicate and for reviews. I would prefer more hands on --- one on one training.

Summary:

The Huntsville city schools highly recommend the Tero Web Work order System. We can capture much needed information about our schools and equipment... Read more

The Huntsville city schools highly recommend the Tero Web Work order System. We can capture much needed information about our schools and equipment and in return this information helps us to maintain our schools and centers to proper working conditions for our students and staff. The support team at Tero is a great staff to work with. They are knowledgeable and informative. They answer all our request and questions in a timely manner.

Benefits:

Its very powerful and flexible. The customization of each screen is a great feature. The speed of the system over our cell phones is great.

Drawbacks:

It can be a little overwhelming at first and needs to be paired down for light users.

Summary:

We Started using Azzier in 2015 and were a little taken back by the size and power of the system. After some training we realized how much we could... Read more

We Started using Azzier in 2015 and were a little taken back by the size and power of the system. After some training we realized how much we could actually do with the system. From Work Orders to Purchasing we have it all now. Although we only use a small portion of the program. We are using the Work Orders and request. PM's, Equipment/Locations and inventory modules. There is far more than we could use but will be expanding as we go. the support we received has been excellent thus far.

Benefits:

Drawbacks:

Summary:

still tweaking a few glitches but it has made things easier and faster the personalization is good

Benefits:

Drawbacks:

Summary:

Clerk side of it is simple to use. We have had a few glitches with it, which are fixed easily. On the other side management some things are hard t... Read more

Clerk side of it is simple to use. We have had a few glitches with it, which are fixed easily. On the other side management some things are hard to figure out but I think with more training and understanding of the program it would be a lot easier. Most confusion it seems is not understanding how to work it properly. Can't give a view of the overall program cause we don't use all aspects of it.