Compare MEX Maintenance и ServiceMAX1

Benefits:

MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases o... Read more

MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Drawbacks:

Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning function... Read more

Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

Summary:

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more ef... Read more

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Benefits:

MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and resp... Read more

MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive. This means we can adjust the system to meet our processes, not the other way around.

Drawbacks:

MEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see.

Summary:

Overall we have found MEX easy to use and customisable to meet our needs.

Benefits:

MEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty use... Read more

MEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes.

Drawbacks:

Setting up security is a necessary evil for any system. While MEX is easy to set the security for different user groups, it is a bit difficult to g... Read more

Setting up security is a necessary evil for any system. While MEX is easy to set the security for different user groups, it is a bit difficult to get an overall picture of what security has been set for each group without clicking though each menu option and screen.

Summary:

The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering ME... Read more

The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that' to calls for product customisations.

Benefits:

The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, t... Read more

The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.

Drawbacks:

GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the be... Read more

GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.

Summary:

MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance ... Read more

MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves. Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance. There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.

Benefits:

Drawbacks:

Summary:

still tweaking a few glitches but it has made things easier and faster the personalization is good

Benefits:

Drawbacks:

Summary:

Clerk side of it is simple to use. We have had a few glitches with it, which are fixed easily. On the other side management some things are hard t... Read more

Clerk side of it is simple to use. We have had a few glitches with it, which are fixed easily. On the other side management some things are hard to figure out but I think with more training and understanding of the program it would be a lot easier. Most confusion it seems is not understanding how to work it properly. Can't give a view of the overall program cause we don't use all aspects of it.