Who is this service for?

Market Research agencies, private companies, universities, governmental institutes. CATI CAWI CAPI Market research - Quantitative research

About IdSurvey

A survey software specialized in telephone (CATI) methodology that also manages web (CAWI) and face-to-face (CAPI) in a clean and modern interface. With IdSurvey you easily script questionnaires, collect and analyze data all on the same platform. Web-based: you just need a common browser and internet connection. Turn your data into in-depth survey reports and intuitive dashboards ready to share with your team and customers. Available on cloud or premise.

Average rating 4.8/5

Total score
4.8
“Ease of use
4.7
User support
5
Features
4.5

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

IdWeb
https://www.idsurvey.com
Set up in 2002
Italy

Features

Benchmarking
Data Analysis Tools
Email Marketing
Face-to-Face
Mobile Survey
Multi-Channel Distribution
Offline Response Collection
Panel Management
Paper-Based
Phone-Based
Question Branching
Question Library
Reporting/Analytics
Site Intercept Survey
Skip Logic

Statistical Analysis
Support Audio/Images/Video
Survey Builder
Survey Sample Management
URL Customization

Alternatives IdSurvey


V
Verified Reviewer

«Complete CATI/CAPI/CAWI solution»

Usability

Support

Features

5

Overall rating

Benefits:

Easiness of use, customization, customer support

Drawbacks:

Nothing, as always to build scripts you should learn how to do it, but it applies to every solution on the market

In sum:

Valuable partner for more than 10 years

September 26, 2021
Feedback source: the Internet
A
Azamat A.

«Good experience with IdSurvey V5»

Usability

Support

Features

5

Overall rating

Benefits:

-simple in use. -easy interface. -good technical support. -functional questionary builder.

Drawbacks:

-unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)

In sum:

Conduction of a pre-electoral survey. Overall we were satisfied with the product for it's ease of use and great technical support. What we liked: -simple in use. -easy interface. -good technical support -functional questionary builder What we didn't like: -unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)

September 26, 2021
Feedback source: the Internet
V
Verified Reviewer

«The best tool for professional sociological surveys.»

Usability

Support

Features

5

Overall rating

Benefits:

The software gives you opportunity to conduct sophisticated surveys CATI (did not use), CAPI and CAWI. The way it is designed for administrator to create questionnaires, set the logic to lower the mistake rate from the side of interviewer is the most valuable part of this soft. The integration part was very easy, the support team is always up for help and open for new suggestions for improvements.

Drawbacks:

The fee for the first time installation is high, if you are not planning to use the software in long term the pricing is not comfortable.

In sum:

Our Company is specialized in sociological research and with the help of IdSurvey we said goodbye to paper based interviews, manual qa-s and were able to have more qualified results. The quality assurance part was the most important one (you can see how much time n interviewer spent on specific questions, location etc., that cannot be done with paper based questionnaires).

August 29, 2021
Feedback source: the Internet
S
Sara P.

«Una soluzione ad ogni esigenza»

Usability

Support

Features

5

Overall rating

Benefits:

Il software è molto intuitivo grazie all'interfaccia userfriendly e permette di esplorare le diverse funzionalità in modo semplice e veloce. Le funzionalità applicate da interfaccia vengono tradotte in codice di programmazione che risulta semplice e di facile memorizzazione (si diventa più pratici da codice che da interfaccia dopo poco che lo si utilizza!). Preziosissimo il knowledge base che spiega aspetti tecnici, processi e funzionalità del software anche attraverso esempi concreti. Il team è pronto a dare supporto nell'individuare alternative di programmazione o di sviluppo a fronte di particolari esigenze dei Committenti. Proprio queste "particolari esigenze" permettono agli sviluppatori di rendere il software sempre flessibile e in continua evoluzione. IdSurvey è semplice, funzionale e molto potente!

Drawbacks:

Nell'utilizzo del software non ho riscontrato nessun inconveniente. Nel momento in cui dovessero presentarsi, sono certa che si troverà una soluzione.

August 23, 2021
Feedback source: the Internet
V
VITTORIO D.

«simply perfect»

Usability

Support

Features

5

Overall rating

Benefits:

power and simplicity of use, with a competent and very flexible support team. the possibilities of use are almost unlimited

Drawbacks:

I can not think of anything. All the tool setting and the interaction with the sales team and the support team complete the product perfectly

In sum:

I have overcome the limits found in the tools used before idSurvey

August 6, 2021
Feedback source: the Internet
A
Antonio G.

«Un prodotto flessibile che permette di strutturare questionari complessi.»

Usability

Support

Features

4

Overall rating

Benefits:

Apprezzo molto la possibilità di editare i questionari utilizzando il linguaggio IdCode; FlowScript è un altro punto a favore, strumento potente per realizzare flussi complessi. Trovo l'interfaccia abbastanza semplice e intuitiva, è facile spiegare ai colleghi come effettuare le operazioni fondamentali.

Drawbacks:

Potrebbe essere utile un'interfaccia per la gestione di file caricati e allegati, senza dover passare da un editor di testo. Un altro punto di miglioramento sarebbe evidenziare gli invii e-mail falliti con stato "rejected" in modo da differenziarli dalle e-mail correttamente recapitate ma non "aperte".

In sum:

Utilizziamo la piattaforma per raccolta dati di carattere amministrativo economico e contabile, l'invio dei questionari via email con gestione dello stato, campi dinamici nel testo dell'email e gestione dei solleciti è particolarmente preziosa in questo campo. Come funzionalità la piattaforma si adatta ai nostri bisogno abbastanza bene.

July 23, 2021
Feedback source: the Internet
E
Elisabetta S.

«User friendly»

Usability

Support

Features

4

Overall rating

Benefits:

Semplicità di utilizzo, efficace, capacità e disponibilità del team di supporto

Drawbacks:

Non riuscire a collegare i sondaggi, assenza black list generale

June 23, 2021
Feedback source: the Internet
M
Max S.

«Perfect for a personal survey for dissertation (n ~200)»

Usability

Support

Features

5

Overall rating

Benefits:

Quick response on request Easy to understand Valuable output App friendly Manuals are build up great with pictures and text to find everything which is necessarry

Drawbacks:

wrong login data took me a while to log in

In sum:

Just have a smaller survey but scalability should be given too

June 3, 2021
Feedback source: the Internet
Arpine A.

«The most sophisticated software for opinion polling and market research»

Usability

Support

Features

5

Overall rating

Benefits:

CAPI / CATI /CAWI modes can be integrated together User friendly interface, no need for additional specialist Data download in .sav, .xlsx, .csv formats OnSite data possibility Question duration in MS Access database Availability of knowledge base Works for Android, iOS and Windows devices

Drawbacks:

There is no possibility to randomly select from the list of respondents CATI calls are done via IP phone and not USBs

In sum:

The most important problem the software solved was the quality assurance of our interviews. The GPS fixed the coordinates of the interviewer and then the MS Access database gave opportunity to check the duration of each question of the interview. By this all the questionnaires that had less than minimum acceptable duration for each question were disqualified.

May 30, 2021
Feedback source: the Internet
S
Saioc S.

«Complete software, very good collaboration»

Usability

Support

Features

4

Overall rating

Benefits:

The software is easy to use, especially the questionnaire builder part.

Drawbacks:

Few options to customize the interface. Multiple answer open-end question is not so easy to build, it is not in the standard list of templates. Associtation questions, using pictures/icons/words are not present and are difficult to build.

In sum:

IdSurvey is a long term partner, a partner who has always managed to adapt to clients's requests and has updated its software accordingly. The IDWEB team is proactive and very responsive. The value for money is very good and they are very flexible for small companies who use the software less.

May 25, 2021
Feedback source: the Internet