Compare BigMailer и DialogTech

Benefits:

It's difficult to pinpoint what I like most about BigMailer. I've spent a decade marketing my business, so when I say that my search is over I'm no... Read more

It's difficult to pinpoint what I like most about BigMailer. I've spent a decade marketing my business, so when I say that my search is over I'm not being dramatic. In my search for a reliable, user-friendly & affordable bulk emailing application I have traversed the expanses of the cloud galaxies trying different providers. I won't say that I have not found immense benefit along the way. But none compare to the experience I've had with BigMailer. Other commercial providers are good when it comes to providing basic function to uninformed clients. That is not a fault. But if you take just 2 minutes to weigh the pros & cons, it's obvious that they're not affordable, high functioning or easy to use. And the cost comparison will overwhelm you. BigMailer is the exact opposite. It provides me (as a designer) an easy to use interface allowing me to use my own designs, templates for when I don't & a right-to-the-point reporting page that doesn't make me decipher gibberish. I like that I can log in, choose my campaign, & view the reported results easily. My favorite report feature is the ability to click & re-engage clients with segmentation & suppression lists. Tack on the low cost of there service in conjunction with Amazon SES. We're in business.

Drawbacks:

In all the time I've used BigMailer I have yet to find a Con. Only items that my own learning curve did not understand which was easily resolved by... Read more

In all the time I've used BigMailer I have yet to find a Con. Only items that my own learning curve did not understand which was easily resolved by simply using their help files or live chat help. They are always available when you need them.

Summary:

As I stated before, I could not be happier with BigMailer. I could go on and on about the technical aspects that are the true benefit but to addres... Read more

As I stated before, I could not be happier with BigMailer. I could go on and on about the technical aspects that are the true benefit but to address the average and serious marketer on a plain level, you can't do any better. If you want an email campaign management solution, a bulk mailing option and a level of customer service that blows other companies out of the water then quite literally click the site link above and look no further. And with the money you save on cost and the money you make on your campaigns, you can take your family and/or significant others out for a nice dinner.

Benefits:

It's easy to use, has all the important features, including automation. It even has some features that many more expensive tools don't offer, like ... Read more

It's easy to use, has all the important features, including automation. It even has some features that many more expensive tools don't offer, like brands. It's affordable. Customer support is very helpful and the team continue to add new features.

Drawbacks:

It requires a tech savvy person to integrate with Amazon SES.

Summary:

All my email marketing strategy can be handled by Bigmailer. Brands, lists, regular and automated campaigns.

Benefits:

BigMailer is quite easy to use if combined with Amazon SES system. The emails sent out are also fast and easily reached targeted customers.

Drawbacks:

Too many bounces would stop Big Mailer from sending emails. I am not sure why 'bounces' happen, because I got my email's contact addresses from pur... Read more

Too many bounces would stop Big Mailer from sending emails. I am not sure why 'bounces' happen, because I got my email's contact addresses from purchased email's addresses and also some subscribers. But since the 'bounces' have really interrupted my marketing processes, so I assume that my investment in purchasing email addresses are quite a big waste.

Summary:

I use BigMailer to market my affiliate products from ClickBank, Amazon, Ecwid. And Ecwid is actually selling physical goods like AVERY Bird's Nest ... Read more

I use BigMailer to market my affiliate products from ClickBank, Amazon, Ecwid. And Ecwid is actually selling physical goods like AVERY Bird's Nest Essence. Other than that, I also use BigMailer to send emails that are used for the fundraising campaign, especially for our iFAN Music Tour 2019-2020. And so far, there is no profit from all the emails I have sent out. But if there turns to be a lucrative profit, then I will use the paid version of BigMailer. Anyway, the emailing system is quite good.

Benefits:

It's ease of use and well thought through software, very low cost, the fact that it integrates individual brands against each SES account, customer... Read more

It's ease of use and well thought through software, very low cost, the fact that it integrates individual brands against each SES account, customer service

Drawbacks:

It didn't have API's for reporting, however, their team are prepared to help us

Summary:

A great experience, from initial sign-up to integration and full use of the software

Benefits:

Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging ... Read more

Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging and more.

Drawbacks:

Can be confusing to get it all setup - but once you get the hang of it - it works like a charm.

Summary:

I've used DialogTech for years -- to track calls, record calls and manage our marketing efforts that deliver phone call leads.

Benefits:

DialogTech allows my team to set up call tracking numbers and/or recording for our clients, then allows us to generate reports which show the clien... Read more

DialogTech allows my team to set up call tracking numbers and/or recording for our clients, then allows us to generate reports which show the client how much interest there is in their business and how our work benefits them. Reports are easily generated.

Drawbacks:

Client location files can be tricky to find at times due to a reluctance of the program to accept some forms of punctuation in business names. Also... Read more

Client location files can be tricky to find at times due to a reluctance of the program to accept some forms of punctuation in business names. Also, it times out quickly during periods of inactivity.

Summary:

Overall, DialogTech is one of the top programs which allows my company to add value for our clients with concrete data they can see and measure qui... Read more

Overall, DialogTech is one of the top programs which allows my company to add value for our clients with concrete data they can see and measure quickly and easily.

Benefits:

It allowed clients to call our various numbers and we were able to get notification.

Drawbacks:

It was annoying to work with their system and I often had to call customer support to figure out some nuance of how changing one thing in the IVR f... Read more

It was annoying to work with their system and I often had to call customer support to figure out some nuance of how changing one thing in the IVR flow would affect something else.

Summary:

Our company used dialogtech for years. It is a clunky system with a poor user interface but we made it work. Our needs changed and we found a diffe... Read more

Our company used dialogtech for years. It is a clunky system with a poor user interface but we made it work. Our needs changed and we found a different product for our needs. They were absolutely horrible about handling the porting of our old numbers. It took several months to work out. Then, when we went to cancel, they made ridiculous claims about how we were locked in for another year. No one responds to messages, I had to call multiple times and insist someone speak to me. What a waste of hundreds of dollars and hours of my time.

Benefits:

We track many advertising initiatives across many different clients & industries, and this serves that purpose.

Drawbacks:

Poor customer/client service, and expensive comparatively.

Summary:

I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career. I ex... Read more

I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career. I experienced this with several different employees on several occasions over the last year. I can only assume this is an organization-wide problem. From a lack of follow-through when we asked to renew our contract terms (5 months, with no response) to poor/nonexistent dispute resolution for an error they admit they made - porting one of our numbers to an unauthorized 3rd party- my advice is to steer clear of this company.