Compare CanopyDeploy и DialogTech

Benefits:

- You can make really good profiles/segments of your users without any SQL knowledge - It doesn't touches your HTML when you edit it - The campaign... Read more

- You can make really good profiles/segments of your users without any SQL knowledge - It doesn't touches your HTML when you edit it - The campaign designer is also really easy to use - Datamodel - Flexible

Drawbacks:

- The reports aren't that good. You can get really standard reporting but for comparing different emails together in one report is hard - There are... Read more

- The reports aren't that good. You can get really standard reporting but for comparing different emails together in one report is hard - There are also a lot of nice extra features but you have to pay for those - There is no really advanced documentation - The RestAPI is not that far (for now)

Summary:

I work for a bureau, so I have work with multiple tools. This tool is much further then a MailChimp/Mailplus/Tripolis but not as advanced as a Sale... Read more

I work for a bureau, so I have work with multiple tools. This tool is much further then a MailChimp/Mailplus/Tripolis but not as advanced as a Salesforce Marketing Cloud or Marketo. But you can build almost every flow you can think of as long as you use email and forms. With a few training sessions everybody is able to create a specific segment, an email and use those in a flow.

Benefits:

- A lot of possibilities - Easy drag and drop campaign builder - Nice add-ons available

Drawbacks:

The base tool is very good and has a lot of options. But since we use Clang for some very complex campaigns we need to have some add ons that costs... Read more

The base tool is very good and has a lot of options. But since we use Clang for some very complex campaigns we need to have some add ons that costs a little bit extra

Summary:

Working with a lot of e-mail tools, i'm very happy with Clang. It's a nice company and they listen very good to their customers to keep making the ... Read more

Working with a lot of e-mail tools, i'm very happy with Clang. It's a nice company and they listen very good to their customers to keep making the tool better and better.

Benefits:

Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging ... Read more

Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging and more.

Drawbacks:

Can be confusing to get it all setup - but once you get the hang of it - it works like a charm.

Summary:

I've used DialogTech for years -- to track calls, record calls and manage our marketing efforts that deliver phone call leads.

Benefits:

DialogTech allows my team to set up call tracking numbers and/or recording for our clients, then allows us to generate reports which show the clien... Read more

DialogTech allows my team to set up call tracking numbers and/or recording for our clients, then allows us to generate reports which show the client how much interest there is in their business and how our work benefits them. Reports are easily generated.

Drawbacks:

Client location files can be tricky to find at times due to a reluctance of the program to accept some forms of punctuation in business names. Also... Read more

Client location files can be tricky to find at times due to a reluctance of the program to accept some forms of punctuation in business names. Also, it times out quickly during periods of inactivity.

Summary:

Overall, DialogTech is one of the top programs which allows my company to add value for our clients with concrete data they can see and measure qui... Read more

Overall, DialogTech is one of the top programs which allows my company to add value for our clients with concrete data they can see and measure quickly and easily.

Benefits:

It allowed clients to call our various numbers and we were able to get notification.

Drawbacks:

It was annoying to work with their system and I often had to call customer support to figure out some nuance of how changing one thing in the IVR f... Read more

It was annoying to work with their system and I often had to call customer support to figure out some nuance of how changing one thing in the IVR flow would affect something else.

Summary:

Our company used dialogtech for years. It is a clunky system with a poor user interface but we made it work. Our needs changed and we found a diffe... Read more

Our company used dialogtech for years. It is a clunky system with a poor user interface but we made it work. Our needs changed and we found a different product for our needs. They were absolutely horrible about handling the porting of our old numbers. It took several months to work out. Then, when we went to cancel, they made ridiculous claims about how we were locked in for another year. No one responds to messages, I had to call multiple times and insist someone speak to me. What a waste of hundreds of dollars and hours of my time.

Benefits:

We track many advertising initiatives across many different clients & industries, and this serves that purpose.

Drawbacks:

Poor customer/client service, and expensive comparatively.

Summary:

I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career. I ex... Read more

I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career. I experienced this with several different employees on several occasions over the last year. I can only assume this is an organization-wide problem. From a lack of follow-through when we asked to renew our contract terms (5 months, with no response) to poor/nonexistent dispute resolution for an error they admit they made - porting one of our numbers to an unauthorized 3rd party- my advice is to steer clear of this company.