DialogTech

Benefits:

We track many advertising initiatives across many different clients & industries, and this serves that purpose.

Drawbacks:

Poor customer/client service, and expensive comparatively.

In sum:

I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career. I experienced this with several different employees on several occasions over the last year. I can only assume this is an organization-wide problem. From a lack of follow-through when we asked to renew our contract terms (5 months, with no response) to poor/nonexistent dispute resolution for an error they admit they made - porting one of our numbers to an unauthorized 3rd party- my advice is to steer clear of this company.

Benefits:

There are not any pros when I think of this product compared to it's competitors. I researched a few other call tracking solutions and all were better and cheaper.

Drawbacks:

The service is overpriced and it takes 2.5 months to even get out of a "month to month" contract. Their competitors are 75-90% cheaper and offer more reporting, data, functionality. There are better models with better customer support out there.

Benefits:

Great, Friendly Staff. Especially the technical team

Drawbacks:

NOT WHAT WAS SOLD. NO CLIENT PORTAL ACCESS. NOT EASY TO USE FOR those "Tech challenged" Company must be hurting by the sales tactics of lying!

In sum:

Thought it was going to be the answer. Was so excited. Should have known when they would not let me see the backend UNTIL I SIGNED UP. Also, DO NOT SIGN a contract until you see for yourself the functionality and U/I of your main needs in this product selection. OWNER HAS MIN ETHICS SO BE CAREFUL!

Benefits:

I have used Dialogtech since it was Ifbyphone. Now that I know the system well, I recommend it to all of the companies I work for. So many companies have a lack of insight on their phone call data when performing marketing campaigns. Using call tracking, figuring out the ROI of our campaigns is even easier. Customer service, in my experience, has been fantastic.

Drawbacks:

I don't really have any dislikes of the product.

Benefits:

Powerful call tracking software that offers dynamic number swapping for paid search ads and more.

Drawbacks:

Not the cheapest call tracking solution, but still very solid.

Benefits:

Ease of use and support were great. The feature set they have is great as well.

Drawbacks:

I was on a month to month contract and after you cancel they will charge you for 2 more months. They also charge for porting phone numbers.

Benefits:

Integration with Google Analytics, unlimited phone numbers under the plan we selected

Drawbacks:

Reporting, user interface

In sum:

Our company used DialogTech for call tracking services for multiple clients. The interface and reporting could definitely use new updates and are not that user-friendly. Customer support is also limited, with no live chat function - you need to call their main line when needing any support. For the price, there is better software out there but it does integrate with platforms like Google Analytics.

Benefits:

Not much if anything. It did the job for the time I used it.

Drawbacks:

Our company used their call tracking software. There were inconsistencies in data that they could never account for. Reading times in military time was tiring. Double the price of their competitor.

In sum:

In the end we switched to a company with a simpler interface and half the price with way better customer service.

Benefits:

Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging and more.

Drawbacks:

Can be confusing to get it all setup - but once you get the hang of it - it works like a charm.

In sum:

I've used DialogTech for years -- to track calls, record calls and manage our marketing efforts that deliver phone call leads.

Benefits:

the ease of use for the IVR

In sum:

We use the IVR function of this service to route our calls to various departments. They have many other features you can add on as well.