Compare CleverTap и TextBetter

Benefits:

We have been using CleverTap for over 4 years now for Pricebaba.com and now in our new product, SahiGST as well. The results have been amazing. Ana... Read more

We have been using CleverTap for over 4 years now for Pricebaba.com and now in our new product, SahiGST as well. The results have been amazing. Analytics and engagement in a single package is wonderful. It's quite easy to segment users based on what they have done on the website and that too real time. Their funnels are the best I've seen - it is possible to set it up within a few seconds. Also, their new Flows feature has helped us understand where exactly the user dropped off and what actions were performed right before that. We have used web pop ups and emails extensively. They have a fantastic customer success team that has been very responsive to all our calls and emails.

Drawbacks:

The focus is more on Mobile Applications than website while we use it mainly for our web products. However, the good part is their product and supp... Read more

The focus is more on Mobile Applications than website while we use it mainly for our web products. However, the good part is their product and support team takes feedback positively and tries to accommodate our feature requests.

Summary:

Benefits:

CleverTap provide excellent real time analytics which make it best tool for mobile engagement. It has powerful segmentation engine which help us to... Read more

CleverTap provide excellent real time analytics which make it best tool for mobile engagement. It has powerful segmentation engine which help us to run more personalize and specialized campaigns. CleverTap is the perfect platform for any mobile app.

Drawbacks:

WhatsApp integration is not available. It take more time to segment data when you work on large database.

Summary:

With CleverTap we had excellent and seamless experience. CleverTap has helped us to engage more audience and convert them into leads.

Benefits:

Great real-time analytics and engagement too, Open culture, competent colleagues and flexible work hours, We have used web pop-ups and emails exten... Read more

Great real-time analytics and engagement too, Open culture, competent colleagues and flexible work hours, We have used web pop-ups and emails extensively. They have a fantastic customer success team that has been very responsive to all our calls and emails.The results have been amazing. Analytics and engagement in a single package is wonderful.Real-time insights and analytics, We have used web pop-ups and emails extensively. They have a fantastic customer success team that has been very responsive to all our calls and emails.

Drawbacks:

The focus is more on Mobile Applications than website while we use it mainly for our web products. However, the good part is their product and supp... Read more

The focus is more on Mobile Applications than website while we use it mainly for our web products. However, the good part is their product and support team takes feedback positively and tries to accommodate our feature requests.Responsiveness to 3rd party API structures and calls. User profile speed of operation has been solved now, It can be hard to understand what some numbers mean within the system and what it measures. It would be great if they could add more explanation.

Summary:

The data is then presented in an easy to digest form showing how many people had positive and negative experience with CleverTap. With that informa... Read more

The data is then presented in an easy to digest form showing how many people had positive and negative experience with CleverTap. With that information at hand, you should be equipped to make an informed buying decision that you won't regret.Customer support is fantastic. I've been sending tons of questions to their technical expert during our integration phase and she never failed to respond within an hour (a couple of hours max), or jump on a call to further assist.I like that it provides me with valuable data about users and there are lots of options to sort the user base and filtering actions. This is intuitive solution that provides combination of analytics features with robust automation tools that help us to better understand the customer actions and for creating campaigns.

Benefits:

I have been using CleverTap for over three years now. We had tried multiple providers to send push notifications through our app, but none of th... Read more

I have been using CleverTap for over three years now. We had tried multiple providers to send push notifications through our app, but none of them could handle the traffic and load of our user-base, especially during important sports matches or TV show releases. CleverTap, having a powerful infrastructure, could easily handle our load and could send realtime notifications to all our users. We could thus schedule and send massive campaigns in just a few seconds without worrying about deliverability. CleverTap is backed by a great customer success team, who eased the migration process and also helped us automate a plethora of our marketing use-cases.

Drawbacks:

Well, with the scale they have managed to create, they need more manpower! Irony is, they have managed creating an impact with very few talented re... Read more

Well, with the scale they have managed to create, they need more manpower! Irony is, they have managed creating an impact with very few talented resources.

Summary:

Benefits:

It's easy to use, simple & straightforward. We love that we can tell our clients to simply text our main business landline number. Many clients ... Read more

It's easy to use, simple & straightforward. We love that we can tell our clients to simply text our main business landline number. Many clients would rather text than call or email. And since our texts aren't coming from a short-code (like the prior service we used), clients trust it. We typically get quicker replies to texts than to voicemail or email messages. Does anyone even listen to their voicemails any more?

Drawbacks:

Emojis don't necessarily come through, but we can't really complain about that. The only Con I can think of it that we originally couldn't receive... Read more

Emojis don't necessarily come through, but we can't really complain about that. The only Con I can think of it that we originally couldn't receive photos, but TextBetter made that possible & now we can! I think there's a small fee for that, which we're happy to pay. So move that Con to the Pro column.

Summary:

We use it for sending various messages to clients, some completely unique and others are standard text which we save as "signatures" in our email p... Read more

We use it for sending various messages to clients, some completely unique and others are standard text which we save as "signatures" in our email program so we can easily insert them in our messages and then personalize them as needed. It saves us a lot of time on the phone, and we get replies more quickly, and it's easy to learn to use. The staff and clients both like it.

Benefits:

The software is easy to use and our clients appreciate the having another way to communicate with us. We realized customers were texting us and be... Read more

The software is easy to use and our clients appreciate the having another way to communicate with us. We realized customers were texting us and before text better we were not even aware of it. Great customer service. I have alway gotten a live person right away or a call back within an hour. So many people won't answer their phone texting became a must for us.

Drawbacks:

I would like it to integrate with Salesforce.

Summary:

Textbetter has an outstanding product and outstanding customer servie. Setting up the program didn't take lone at all. The program has run flawles... Read more

Textbetter has an outstanding product and outstanding customer servie. Setting up the program didn't take lone at all. The program has run flawlessly from the beginnig.

Benefits:

The setup was easy and my employees learned it within minutes.

Drawbacks:

I'm pretty satisfied with the software. Some people might want integration with other software, but I don't need that.

Summary:

The overall experience was simple and affordable.

Benefits:

Really appreciate that it is a generic platform, so can be used across multiple industries or departments. It works well in both our sales and ser... Read more

Really appreciate that it is a generic platform, so can be used across multiple industries or departments. It works well in both our sales and service operations! It was very easy to train our employees and the reporting is straight forward. Pricing per user is reasonable. The contact I work with is extremely responsive to any request I have.

Drawbacks:

Initially there were some features I recommended and the company took those and integrated them into the product. There is no downside that I can ... Read more

Initially there were some features I recommended and the company took those and integrated them into the product. There is no downside that I can think of at this time.

Summary: