Compare Kochava и TextBetter

Benefits:

I like Kochava's "Fraud Detection" tools makes the price of the tool worth every penny. The attribution is great - no complaints about the staple... Read more

I like Kochava's "Fraud Detection" tools makes the price of the tool worth every penny. The attribution is great - no complaints about the staple of their product. Their customer service and client support is the best in the industry. We have had many other software vendors and none come close.

Drawbacks:

Can be expensive and price scales up as you scale up in company growth.

Summary:

Benefits:

Functionality - for every idea there is a solution - paired with the great support by provided by Kochava it is possible to find a way to implement... Read more

Functionality - for every idea there is a solution - paired with the great support by provided by Kochava it is possible to find a way to implement it. Data availability and accuracy is outstanding High level support for important strategic questions. Open for new ideas/features which are getting prioritized and potentially put on the Kochava roadmap.

Drawbacks:

In the beginning the sheer amount of what can be adjusted was overwhelming and wording was not always intuitively - but onboarding was great and su... Read more

In the beginning the sheer amount of what can be adjusted was overwhelming and wording was not always intuitively - but onboarding was great and support team answers quickly when in doubt There are still a few bugs within the software we sometimes encounter / missing functionalities, however these are professionally addressed when raised (e.g. bugs which are not fixable by customer side are taken on by the dedicated support team), for missing functionalities workarounds are proposed

Summary:

We use Kochava as our MMP - in order to track into our backend all necessary events for acquisition and re-engagement campaigns internationally.

Benefits:

Being able to measure app downloads, streaming and certain in-app behaviors

Drawbacks:

- Explorer is limited with number of IDs so you need to build queries instead - historical data is inaccurate/inconsistent once you pass the 90(?) ... Read more

- Explorer is limited with number of IDs so you need to build queries instead - historical data is inaccurate/inconsistent once you pass the 90(?) day window

Summary:

Benefits:

Kochava captures all campaign performance. This attribution tool allow us to track how we are spending money on our campaigns. We can use their Lin... Read more

Kochava captures all campaign performance. This attribution tool allow us to track how we are spending money on our campaigns. We can use their Links & App Links, QR codes to improve our conversion. Kochava provides real time analytics , excellent reporting with their BI and third party-tools.

Drawbacks:

I found setting up account with Kochava is little difficult. We need help from Kochava team to complete our account setting. Kochava dashboard is s... Read more

I found setting up account with Kochava is little difficult. We need help from Kochava team to complete our account setting. Kochava dashboard is still basic. Need improvement.

Summary:

Benefits:

It's easy to use, simple & straightforward. We love that we can tell our clients to simply text our main business landline number. Many clients ... Read more

It's easy to use, simple & straightforward. We love that we can tell our clients to simply text our main business landline number. Many clients would rather text than call or email. And since our texts aren't coming from a short-code (like the prior service we used), clients trust it. We typically get quicker replies to texts than to voicemail or email messages. Does anyone even listen to their voicemails any more?

Drawbacks:

Emojis don't necessarily come through, but we can't really complain about that. The only Con I can think of it that we originally couldn't receive... Read more

Emojis don't necessarily come through, but we can't really complain about that. The only Con I can think of it that we originally couldn't receive photos, but TextBetter made that possible & now we can! I think there's a small fee for that, which we're happy to pay. So move that Con to the Pro column.

Summary:

We use it for sending various messages to clients, some completely unique and others are standard text which we save as "signatures" in our email p... Read more

We use it for sending various messages to clients, some completely unique and others are standard text which we save as "signatures" in our email program so we can easily insert them in our messages and then personalize them as needed. It saves us a lot of time on the phone, and we get replies more quickly, and it's easy to learn to use. The staff and clients both like it.

Benefits:

The software is easy to use and our clients appreciate the having another way to communicate with us. We realized customers were texting us and be... Read more

The software is easy to use and our clients appreciate the having another way to communicate with us. We realized customers were texting us and before text better we were not even aware of it. Great customer service. I have alway gotten a live person right away or a call back within an hour. So many people won't answer their phone texting became a must for us.

Drawbacks:

I would like it to integrate with Salesforce.

Summary:

Textbetter has an outstanding product and outstanding customer servie. Setting up the program didn't take lone at all. The program has run flawles... Read more

Textbetter has an outstanding product and outstanding customer servie. Setting up the program didn't take lone at all. The program has run flawlessly from the beginnig.

Benefits:

The setup was easy and my employees learned it within minutes.

Drawbacks:

I'm pretty satisfied with the software. Some people might want integration with other software, but I don't need that.

Summary:

The overall experience was simple and affordable.

Benefits:

Really appreciate that it is a generic platform, so can be used across multiple industries or departments. It works well in both our sales and ser... Read more

Really appreciate that it is a generic platform, so can be used across multiple industries or departments. It works well in both our sales and service operations! It was very easy to train our employees and the reporting is straight forward. Pricing per user is reasonable. The contact I work with is extremely responsive to any request I have.

Drawbacks:

Initially there were some features I recommended and the company took those and integrated them into the product. There is no downside that I can ... Read more

Initially there were some features I recommended and the company took those and integrated them into the product. There is no downside that I can think of at this time.

Summary: