Compare Spot Hit и TextBetter

Benefits:

It's easy to use, simple & straightforward. We love that we can tell our clients to simply text our main business landline number. Many clients ... Read more

It's easy to use, simple & straightforward. We love that we can tell our clients to simply text our main business landline number. Many clients would rather text than call or email. And since our texts aren't coming from a short-code (like the prior service we used), clients trust it. We typically get quicker replies to texts than to voicemail or email messages. Does anyone even listen to their voicemails any more?

Drawbacks:

Emojis don't necessarily come through, but we can't really complain about that. The only Con I can think of it that we originally couldn't receive... Read more

Emojis don't necessarily come through, but we can't really complain about that. The only Con I can think of it that we originally couldn't receive photos, but TextBetter made that possible & now we can! I think there's a small fee for that, which we're happy to pay. So move that Con to the Pro column.

Summary:

We use it for sending various messages to clients, some completely unique and others are standard text which we save as "signatures" in our email p... Read more

We use it for sending various messages to clients, some completely unique and others are standard text which we save as "signatures" in our email program so we can easily insert them in our messages and then personalize them as needed. It saves us a lot of time on the phone, and we get replies more quickly, and it's easy to learn to use. The staff and clients both like it.

Benefits:

The software is easy to use and our clients appreciate the having another way to communicate with us. We realized customers were texting us and be... Read more

The software is easy to use and our clients appreciate the having another way to communicate with us. We realized customers were texting us and before text better we were not even aware of it. Great customer service. I have alway gotten a live person right away or a call back within an hour. So many people won't answer their phone texting became a must for us.

Drawbacks:

I would like it to integrate with Salesforce.

Summary:

Textbetter has an outstanding product and outstanding customer servie. Setting up the program didn't take lone at all. The program has run flawles... Read more

Textbetter has an outstanding product and outstanding customer servie. Setting up the program didn't take lone at all. The program has run flawlessly from the beginnig.

Benefits:

The setup was easy and my employees learned it within minutes.

Drawbacks:

I'm pretty satisfied with the software. Some people might want integration with other software, but I don't need that.

Summary:

The overall experience was simple and affordable.

Benefits:

Really appreciate that it is a generic platform, so can be used across multiple industries or departments. It works well in both our sales and ser... Read more

Really appreciate that it is a generic platform, so can be used across multiple industries or departments. It works well in both our sales and service operations! It was very easy to train our employees and the reporting is straight forward. Pricing per user is reasonable. The contact I work with is extremely responsive to any request I have.

Drawbacks:

Initially there were some features I recommended and the company took those and integrated them into the product. There is no downside that I can ... Read more

Initially there were some features I recommended and the company took those and integrated them into the product. There is no downside that I can think of at this time.

Summary: