Compare Boundless Automation и IT Glue

Benefits:

As we scale our Meraki-based MSP solutions we have found the native dashboard to be limited with respect to en masse configuration changes of group... Read more

As we scale our Meraki-based MSP solutions we have found the native dashboard to be limited with respect to en masse configuration changes of group policy, firewall rules, QoS and traffic shaping, as well as a restricted functionality of templates and network creation/activation. The Boundless platform leverages Meraki's API to fill in those gaps. If you have delved into the Meraki developer page and thought about all the things you wish you had the time and resources to do, this is where Boundless comes in. They have built a nice UI and are continuing to develop and add more features. Their support is great and their pricing is reasonable. I look forward to continue working with them in the future.

Drawbacks:

No complaints about the core functionality. Whenever I have observed error codes or UI issues Boundless has fixed them promptly.

Summary:

Benefits:

The ability to audit and manage all parts of a meraki network or device config, across as many clients, different orgs, different networks as we wa... Read more

The ability to audit and manage all parts of a meraki network or device config, across as many clients, different orgs, different networks as we want. As an MSP, we have many clients using meraki devices, so managing them all from a single pane of glass helps our daily jobs immensly.

Drawbacks:

Importing many meraki orgs takes some time (this is more of limitation on meraki API calls), but not a lot of effort.

Summary:

They do everything they can to get their product to do what we ask. I haven't seen any product as well polished in recent years that we've tested, ... Read more

They do everything they can to get their product to do what we ask. I haven't seen any product as well polished in recent years that we've tested, or that add so much of a quality of life improvement to working with meraki networks.

Benefits:

I love how much you can see under one pane of glass. Having access to info across all ORGs is amazing!

Drawbacks:

It does not look like it is keeping up with the new Meraki features on the dashboard. Some of the alerts that are new are not in the dashboard -- b... Read more

It does not look like it is keeping up with the new Meraki features on the dashboard. Some of the alerts that are new are not in the dashboard -- but Dev's are keen to work on adding new features.

Summary:

So far its been great! Direct line of communication with onboarding specialist has been a boon.

Benefits:

Platform is very intuitiv and easy to integrate The network creation feature helps me deploy new newtorks in few clicks and I can use the Flextempl... Read more

Platform is very intuitiv and easy to integrate The network creation feature helps me deploy new newtorks in few clicks and I can use the Flextemplates to automate the configuration of those networks

Drawbacks:

Meraki APIs only cover 60% of the dashboard features so it is not possible to automate my entire process

Summary:

Really satisfied !

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

Summary:

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whilst claiming to be a Cloud Product, with Cloud Flexibility, Billing flexibility after the changing from IT Glue to Kaseya is a very bad experience.

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

Summary:

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script changes. The API is also missing some key features to allow automation around setting expiration dates for items

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list