Compare ConnectWise Fortify и NinjaOne (NinjaRMM)

Benefits:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to kno... Read more

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Drawbacks:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, b... Read more

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Summary:

I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't... Read more

I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Benefits:

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features... Read more

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Drawbacks:

Nothing, the platform works so much better than the RMM software we replaced.

Summary:

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset ... Read more

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Benefits:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom... Read more

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Drawbacks:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Summary:

I can see pretty much every detail of every device that I manage. From system specs, live resource viewing, and even networking details. Remote con... Read more

I can see pretty much every detail of every device that I manage. From system specs, live resource viewing, and even networking details. Remote connections are a breeze, no hassles and connects with 1 click. If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time. the software installed on the end user device in a couple of seconds, and is not resource intensive at all. The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions. The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Benefits:

I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about com... Read more

I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.

Drawbacks:

Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cann... Read more

Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none. User interface navigation is terrible. Was completely unable to figure out how scripting works. No native remote control. Not enough options. We have been using Kaseya for 5+ years and it is so much better and easier to use.

Summary:

None. We choose not to use this software as it didn't do what we wanted it to do.