Compare Atera и IT Glue

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Atera is the ultimate all-in-one MSP Platform. Their integrated solution includes everything you need in one place: Full remote monitoring and mana... Read more

IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password managem... Read more

Rating
0 / 5
4.5 / 5
Managed Service Providers (MSP) software features
Help Desk Management
Help Desk Management
Accounting Practice Management software features
Project Management
Project Management
Electronic Medical Records software features
Compliance Tracking
Compliance Tracking
Takeoff software features
Issue Management
Issue Management
Cloud Storage software features
Backup and Recovery
Backup and Recovery
Access Governance software features
Compliance Management
Audit Management
Compliance Management
Audit Management
Customer Service software features
Live Chat
Live Chat
Help Desk software features
Remote Access/Control
Remote Access/Control
Inventory Control software features
Cost Tracking
Supplier Management
Cost Tracking
Supplier Management
IT Asset Management software features
Maintenance Management
Maintenance Management
Pediatric software features
Scheduling
Scheduling
Law Practice Management software features
Contract/License Management
Contract/License Management
API Management software features
Dashboard
Dashboard
Accreditation Management software features
Access Controls/Permissions
Access Controls/Permissions
Resource Management software features
Capacity Management
Capacity Management
IT Management software features
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
IoT software features
Configuration Management
Configuration Management
Medical Practice Management software features
Inventory Management
Inventory Management
Chiropractic software features
Billing & Invoicing
Billing & Invoicing
Airline Reservation System software features
CRM
CRM
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

Summary:

Nathan H.
4 / 5

IT Glue, a great product

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Patrick C.
3 / 5

Good product, but greedy company and pushy sales people

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

Summary:

Vinson M.
4 / 5

The best on the market but could still use improvement

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

William R.

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