Compare DNSFilter и IT Glue

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

DNSFilter is revolutionizing the DNS industry. We provide a DNS based threat protection and content filtering service for IT professionals. Our pro... Read more

IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password managem... Read more

Rating
4.8 / 5
4.5 / 5
Takeoff software features
Issue Management
Issue Management
Help Desk software features
Remote Access/Control
Remote Access/Control
Pediatric software features
Scheduling
Scheduling
API Management software features
Dashboard
Dashboard
Chiropractic software features
Billing & Invoicing
Billing & Invoicing
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Excellent

Benefits:

Simple to install and it actually works !! Support is excellent always prompt and knowledgeable. And the override button sorts out any issues

Drawbacks:

No fixed per month fee and sometimes bank websites don't work and need to be whitelisted. Otherwise it would be nice to have separate password leve... Read more

Summary:

Gabino S.
5 / 5

DNSFilter is a great solution for the first layer of security

Benefits:

The ability to offer it to my clients and their MSP program. It is very easy to deploy it to my clients, easy to bill and manage.

Drawbacks:

In the beginning the reporting wasn't as well as I'd like but it has evolved.

Summary:

Kevin M.
3 / 5

Great product - but if I wanted to be stuck with email-only support I'd use Umbrella

Benefits:

Flexible deployment with a mix of DNS and software client base deployment options...

Drawbacks:

Support is email only - and inadequate when you have a K-12 client who needs an answer quickly.

Summary:

Content filtering with exclusions (teachers can get to facebook but students can't)

Verified Reviewer
5 / 5

Great filter for MSPs to offer

Benefits:

With one panel we can admin all of our clients and protect the users from many different threats.

Drawbacks:

With the addition of the client on the workstations giving detailed reporting, there is not much else we could want other than maybe even more deta... Read more

Summary:

We have been using the service since day one and it has been great to see how far it has come over the years. Truly a great service.

Gregg B.
5 / 5

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

Summary:

Nathan H.
4 / 5

IT Glue, a great product

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Patrick C.
3 / 5

Good product, but greedy company and pushy sales people

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

Summary:

Vinson M.
4 / 5

The best on the market but could still use improvement

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

William R.

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