Compare IT Glue и ManageEngine OpManager

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password managem... Read more

ManageEngine OpManager is an integrated network management platform that helps large enterprises, service providers, and SMEs manage their data cen... Read more

Rating
4.5 / 5
4.4 / 5
Takeoff software features
Issue Management
Issue Management
Cloud Storage software features
Backup and Recovery
Backup and Recovery
Help Desk software features
Remote Access/Control
Remote Access/Control
Pediatric software features
Scheduling
Scheduling
API Management software features
Dashboard
Dashboard
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

Summary:

Nathan H.
4 / 5

IT Glue, a great product

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Patrick C.
3 / 5

Good product, but greedy company and pushy sales people

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

Summary:

Vinson M.
4 / 5

The best on the market but could still use improvement

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

William R.
5 / 5

Opmanager is the easiest way to get a good insight in your systems and network for a fair price

Benefits:

The intuitive way to use the setup of devices and alerting for specific alarms. The Netflow plug-in is just the best to troubleshoot hick-ups on an... Read more

The intuitive way to use the setup of devices and alerting for specific alarms. The Netflow plug-in is just the best to troubleshoot hick-ups on any LAN/WAN link.

Drawbacks:

The rewriting/redesign of version 12 took some time to get used and to find again my way in the features/menus.

Summary:

For an acceptable price and easy to understand licensing (not like MS) you get a lot of functionality. If something is not working or not clear you... Read more

Marc D.
5 / 5

OpManager succeeds where WhatsUp Gold, SolarWinds and HP OpenView have failed!

Benefits:

It is web based and it is fast. I've used countless other monitoring applications that are web based and they all have performance issues. OpManage... Read more

It is web based and it is fast. I've used countless other monitoring applications that are web based and they all have performance issues. OpManager tells me when my servers and applications are down and it has a beautiful dashboard that I didn't have to customize out of the box. The mobile app is great, too. Monitoring servers and processes is our primary use for the application and it is exactly what I want in an application. I keep it open every day and it has bailed me out after performing maintenance on servers and forgetting to manually start this process or service. I get a push notification on my phone that reminds me to turn it back on. It does a lot, but it's still fast. Something that other applications I've used over the years cannot do!

Drawbacks:

I know I sound like a fan boi because I am! I have administered HP OpenView, PRTG, MRTG, WhatsUp Gold and Solar Winds at different companies over t... Read more

Summary:

I like it and I would recommend it to any other IT Support departments looking for up/down monitoring of applications and hardware. This is THE pro... Read more

Greg W.
3 / 5

Decent Solution At A Reasonable Cost, But You Get What You Pay For

Benefits:

We appreciate the ability to automate certain troubleshooting tasks by creating workflows. It's a basic feature, but makes a big difference for us.

Drawbacks:

We consistently find issues where we have to report a problem or bug and wait for it to be resolved by another release, which inevitably breaks som... Read more

Summary:

Andrew D.
5 / 5

Single prodcut to manage your data center and branch location. Be it server/network/firewall all in

Benefits:

The product is very good and easy to implement, configure and use. my devices are monitored using this tool and I am one happy customer which savin... Read more

The product is very good and easy to implement, configure and use. my devices are monitored using this tool and I am one happy customer which saving my time in troubleshooting and in finding the RCA

Drawbacks:

I like everything in the product. I am very impressed with this tool

Summary:

I am happy with the tool, it saves my time in troubleshooting and get the RCA.

shine p.

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