Compare IT Glue и ManageEngine ServiceDesk Plus MSP

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password managem... Read more

ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM soluti... Read more

Rating
4.5 / 5
4 / 5
Managed Service Providers (MSP) software features
Help Desk Management
Help Desk Management
Accounting Practice Management software features
Project Management
Project Management
Takeoff software features
Issue Management
Issue Management
Help Desk software features
Remote Access/Control
Remote Access/Control
Pediatric software features
Scheduling
Scheduling
API Management software features
Dashboard
Dashboard
IT Management software features
Patch Management
Patch Management
Chiropractic software features
Billing & Invoicing
Billing & Invoicing
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

Summary:

Nathan H.
4 / 5

IT Glue, a great product

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Patrick C.
3 / 5

Good product, but greedy company and pushy sales people

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

Summary:

Vinson M.
4 / 5

The best on the market but could still use improvement

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

William R.
5 / 5

Exceptional for Call centers

Benefits:

One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. M... Read more

One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.

Drawbacks:

Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.

Summary:

Multi client software is hard to find. This is perfect for a call center,

Gerson M.
4 / 5

Manage your IT Department with ease

Benefits:

I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to ke... Read more

I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents.

Drawbacks:

it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that ... Read more

Summary:

fazal a.
3 / 5

Old and clunky

Benefits:

ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.

Drawbacks:

They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better option... Read more

Summary:

Jean-Louis M.
4 / 5

The software to manage requests

Benefits:

It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets

Drawbacks:

Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent

Summary:

The facility to manage Customer Requests for internal an external of them is a goof option to take this software

Verified Reviewer

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