Compare IT Glue и NinjaRMM

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password managem... Read more

NinjaRMM is the easiest RMM you'll ever use. Built on a modern cloud technology stack, instantly remediate your client issues through a responsive ... Read more

Rating
4.5 / 5
4.9 / 5
Managed Service Providers (MSP) software features
Help Desk Management
Help Desk Management
Accounting Practice Management software features
Project Management
Project Management
Electronic Medical Records software features
Compliance Tracking
Compliance Tracking
Takeoff software features
Issue Management
Issue Management
Cloud Storage software features
Backup and Recovery
Backup and Recovery
Access Governance software features
Compliance Management
Audit Management
Compliance Management
Audit Management
Customer Service software features
Live Chat
Live Chat
Help Desk software features
Remote Access/Control
Remote Access/Control
Inventory Control software features
Supplier Management
Supplier Management
IT Asset Management software features
Maintenance Management
Maintenance Management
Pediatric software features
Scheduling
Scheduling
Law Practice Management software features
Contract/License Management
Contract/License Management
API Management software features
Dashboard
Dashboard
Accreditation Management software features
Access Controls/Permissions
Access Controls/Permissions
Resource Management software features
Capacity Management
Capacity Management
IT Management software features
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
IoT software features
Configuration Management
Configuration Management
Medical Practice Management software features
Inventory Management
Inventory Management
Chiropractic software features
Billing & Invoicing
Billing & Invoicing
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

Summary:

Nathan H.
4 / 5

IT Glue, a great product

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Patrick C.
3 / 5

Good product, but greedy company and pushy sales people

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

Summary:

Vinson M.
4 / 5

The best on the market but could still use improvement

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

William R.
5 / 5

Best RMM tool on the market

Benefits:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to kno... Read more

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Drawbacks:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, b... Read more

Summary:

I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't... Read more

Tim V.
5 / 5

Excellent RMM software, highly recommended.

Benefits:

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features... Read more

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Drawbacks:

Nothing, the platform works so much better than the RMM software we replaced.

Summary:

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset ... Read more

Nick R.
5 / 5

Amazing RMM software.

Benefits:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom... Read more

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Drawbacks:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Summary:

I can see pretty much every detail of every device that I manage. From system specs, live resource viewing, and even networking details. Remote con... Read more

Chalden E.
3 / 5

RMM with not enough going on for it

Benefits:

I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about com... Read more

I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.

Drawbacks:

Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cann... Read more

Summary:

None. We choose not to use this software as it didn't do what we wanted it to do.

Jamie S.

Alternative software

rating

4.6 ( 30 reviews )

N-able Backup is a cloud-first data protection service for servers, workstations, business documents, and Microsoft 365¿, all managed from a single multitenant web-based dashboard. Microsoft 365 protection covers Exchange®, OneDrive®, and SharePoint®, all for one low per-user price. Cloud storage is included in your price -- keep data in region with 30 data centers worldwide. Automated recovery testing (with screenshot verification) is available. Learn more about Backup

rating

5 ( 2 reviews )

Vembu BDR Suite is a comprehensive backup and disaster recovery solution designed to protect the data across diverse IT environments that include virtual (VMware, Hyper-V), physical (Windows, Linux, Mac), cloud workloads (AWS, Azure) and SaaS applications (Office 365, G Suite). Our solutions are extremely affordable and are ideal for businesses of any size, with a tight budget Learn more about Vembu BDR

rating

4 ( 1 reviews )

Managed services software that provides multiple remote networks scanning, tickets management, and activities reporting. Learn more about Spiceworks MSP

rating

4.8 ( 10 reviews )

Syncro is a combined RMM and PSA Platform that includes Invoicing, Credit Card Payments, Help Desk, Customer Management, Automation, Scripting, Remote Access, Email Marketing and more. Syncro's fully integrated PSA, RMM, and Remote tools work harmoniously together to streamline your workflow so you have more time to focus on driving business growth. From a powerful PSA to an embedded RMM, Remote software, and an MSP-centric Dashboard, Syncro was designed specifically for IT Pros and MSPs. Learn more about Syncro

Quorum believes data backup and recovery for businesses should be fast, easy, and reliable, while providing extraordinary customer support and transparent pricing. Quorums solutions were originally developed for U.S. naval combat systems, and the company is now backed by Toba Capital and industry veterans with decades of experience from Quest Software, Dell, Symantec, and beyond. Learn more about Quorum onQ

rating

3.3 ( 3 reviews )

It allows businesses to backup data online to maintain the security and confidentiality of private corporate information. Learn more about SOS Online Backup

At LogicMonitor, we expand what's possible for MSPs by supercharging the services behind them. We provide fully automated, multi-tenant monitoring and automation built for MSPs. This empowers MSPs to monitor everything from on-premises to cloud environments, onboard new clients in minutes, and create rapid time to value from their services. Future-proof your business with AIOps and infrastructure monitoring built for the modern age of managed services. Learn more about LogicMonitor

Atera is the ultimate all-in-one MSP Platform. Their integrated solution includes everything you need in one place: Full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports and so much more! Atera's disruptive pricing model helps managed it service providers grow their business with no extra costs. All plans include unlimited devices, You only pay per technician. Start Your 30-day Trial today! No cc needed. Learn more about Atera

ManageEngine OpManager is an integrated network management platform that helps large enterprises, service providers, and SMEs manage their data centers & IT infrastructure efficiently and cost effectively. It offers network performance monitoring, physical and virtual server monitoring, traffic analysis, configuration management, firewall log management and IP address management. It provides business view, email/sms based alerts, workflow automation, customized reports and combined snapshot view Learn more about ManageEngine OpManager

rating

4.8 ( 50 reviews )

DNSFilter is revolutionizing the DNS industry. We provide a DNS based threat protection and content filtering service for IT professionals. Our product is powered by artificial intelligence that analyzes domains in real time, meaning we stop more threats than our competitors whom often take weeks through human review. We're U.S. based and operate a global anycast network with the most advertised network peers in the industry and offer fair, transparent pricing and no contracts or commitments. Learn more about DNSFilter