Compare IT Glue и Syncro

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password managem... Read more

Syncro is a combined RMM and PSA Platform that includes Invoicing, Credit Card Payments, Help Desk, Customer Management, Automation, Scripting, Rem... Read more

Rating
4.5 / 5
4.8 / 5
Managed Service Providers (MSP) software features
Help Desk Management
Help Desk Management
Takeoff software features
Issue Management
Issue Management
Customer Service software features
Live Chat
Live Chat
Help Desk software features
Remote Access/Control
Remote Access/Control
Pediatric software features
Scheduling
Scheduling
API Management software features
Dashboard
Dashboard
IT Management software features
Patch Management
Patch Management
Chiropractic software features
Billing & Invoicing
Billing & Invoicing
Airline Reservation System software features
CRM
CRM
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

Summary:

Nathan H.
4 / 5

IT Glue, a great product

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Patrick C.
3 / 5

Good product, but greedy company and pushy sales people

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

Summary:

Vinson M.
4 / 5

The best on the market but could still use improvement

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

William R.
5 / 5

A great system that scales with your growth

Benefits:

The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for in... Read more

The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier. The constant new feature releases let us know the system is constantly being improved.

Drawbacks:

Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great ... Read more

Summary:

I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in between has allowed our MSP to grow from a 1 man ... Read more

Paco L.
5 / 5

Tremendous Value and Capability - Scalable

Benefits:

The speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping eve... Read more

The speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping everything in the same platform.

Drawbacks:

Would like some more options for signing contracts, appointments and CC/ACH payment processors in the form of integrations.

Summary:

That's simple, easy to grow and adapt my business. Since implementing Syncro my clients are happier and my job has become easier being able to cont... Read more

Kyle K.
4 / 5

Best value for your PSA and RMM platform

Benefits:

The products within Syncro are continually being updated, enhanced and added to the PSA and RMM. Although there are a few features that are missing... Read more

The products within Syncro are continually being updated, enhanced and added to the PSA and RMM. Although there are a few features that are missing that are found in other platforms, the cost can be a whopping 65% or more less for nearly the same features. Many new integrations have been added recently to make Syncro more like the heavy hitters, such as adding Splashtop to the RMM. You'll find their monthly webinars that cover enhancements, current processes, and questions that you might have, very informative. The migration was easy when moving from our old platform to Syncro.

Drawbacks:

The absence of a built-in timer and a technician timesheet are missing features that would greatly enhance the software.

Summary:

We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software. As more APIs have beco... Read more

Verified Reviewer
5 / 5

Best PSA/RMM Available

Benefits:

We love the ease of deployment and ease of use.

Drawbacks:

Could be polished a little more on the visual side, but great none-the-less.

Summary:

Very positive experience. Product just work and in the rare occasion that something does not, it is resoled in a timely manner. Support is what sup... Read more

Joshua M.

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