Compare IT Glue и Syncro

Benefits:

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For exam... Read more

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

Drawbacks:

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they ar... Read more

There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

Summary:

Benefits:

Flexibility of the product, Run Books and Password handling.

Drawbacks:

Cannot complain on anything with regards to the software.

Summary:

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whil... Read more

Software product is amazing, the people that we deal with are amazing. We cannot say the same with regards to the subscription/billing system, whilst claiming to be a Cloud Product, with Cloud Flexibility, Billing flexibility after the changing from IT Glue to Kaseya is a very bad experience.

Benefits:

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily custo... Read more

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Drawbacks:

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to pric... Read more

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

Summary:

Benefits:

the best thought out adaptation at linking documentation together. An amazing tool for smaller environments.

Drawbacks:

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script c... Read more

Definitely some growing pains for large environments. The ability to bulk update items is nearly non-existent without utilizing the api to script changes. The API is also missing some key features to allow automation around setting expiration dates for items

Summary:

does the core requirements very well, but could use some QOL improvements. Please start implementing the customer wish list

Benefits:

The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for in... Read more

The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier. The constant new feature releases let us know the system is constantly being improved.

Drawbacks:

Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great ... Read more

Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great thing about Syncro is depending on your used case there is probably more than one way to achieve this goal.

Summary:

I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in between has allowed our MSP to grow from a 1 man ... Read more

I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in between has allowed our MSP to grow from a 1 man shop to having 5 employees. Not only has their help allowed us to shift our initial system to scale but allowed us to better understand how to utilize the tools and features of the system.

Benefits:

The speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping eve... Read more

The speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping everything in the same platform.

Drawbacks:

Would like some more options for signing contracts, appointments and CC/ACH payment processors in the form of integrations.

Summary:

That's simple, easy to grow and adapt my business. Since implementing Syncro my clients are happier and my job has become easier being able to cont... Read more

That's simple, easy to grow and adapt my business. Since implementing Syncro my clients are happier and my job has become easier being able to control so much, in one place

Benefits:

The products within Syncro are continually being updated, enhanced and added to the PSA and RMM. Although there are a few features that are missing... Read more

The products within Syncro are continually being updated, enhanced and added to the PSA and RMM. Although there are a few features that are missing that are found in other platforms, the cost can be a whopping 65% or more less for nearly the same features. Many new integrations have been added recently to make Syncro more like the heavy hitters, such as adding Splashtop to the RMM. You'll find their monthly webinars that cover enhancements, current processes, and questions that you might have, very informative. The migration was easy when moving from our old platform to Syncro.

Drawbacks:

The absence of a built-in timer and a technician timesheet are missing features that would greatly enhance the software.

Summary:

We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software. As more APIs have beco... Read more

We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software. As more APIs have become available, we are almost integrated with all other products we use such as QuickBooks, etc.

Benefits:

We love the ease of deployment and ease of use.

Drawbacks:

Could be polished a little more on the visual side, but great none-the-less.

Summary:

Very positive experience. Product just work and in the rare occasion that something does not, it is resoled in a timely manner. Support is what sup... Read more

Very positive experience. Product just work and in the rare occasion that something does not, it is resoled in a timely manner. Support is what support should be.